243 Results for:ITIL
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Why the human factor is critical to ITOps success
16 Oct 2023Digitisation often means deploying software at pace. Along with tooling, IT leaders need to consider skills and training Read More
Getting started with ITIL service management
17 Feb 2014Promised cost savings, alignment with business, and operational efficiency are encouraging more organizations to take up ITIL service management. Read More
Helen Searle-Jones
Tritech GroupHelen Searle-Jones holds a group head of IT position in the manufacturing industry with more than 25 years of expertise in Microsoft technologies.Read More
Case study: How ITIL has helped Essex keep IT aligned with council goals
16 Feb 2016Essex County Council has undergone an IT transformation to improve the credibility of its IT and achieve ISO 27001 accreditation Read More
Roman Jouravlev
AxelosRoman Jouravlev is an ITSM portfolio development manager, responsible for ITIL continual development. He joined Axelos in 2016 after working for more than 15 years in IT service management.Read More
ITIL books don't mix with cloud? 'A massive cop-out,' ITIL guru says
02 Sep 2010The IT Infrastructure Library (ITIL) books -- 30 years in the making and regarded by many as the industry's bible for managing IT services -- do not at first glance seem like such a hot match for ... Read More
CERN uses ITIL to rethink facilities management
29 May 2013CERN, the particle physics laboratory, is using IT service management to support operations outside the IT function Read More
Implementing ITIL: Getting started with ITIL v3 service management
19 Oct 2010Are you implementing ITIL v3 service management? Discover five phases of the Information Technology Infrastructure Library process and the benefits of ITIL. Read More
IT service desk vs. IT help desk: What's the difference?
27 Jul 2018One came first and focused on IT fixes. The other got direction from ITIL. Users ask for one over the other. Today, something called ESM might just put both out to pasture. Read More
IR plans: The difference between disaster and recovery
06 Nov 2023What goes into a good incident response plan, and what steps should security professionals take to ensure they are appropriately prepared for the almost inevitable attack, and secure buy-in from organisational ... Read More