243 Results for:ITIL
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Customer relationship management vs business relationship management
08 Oct 2012Business relationship management (BRM) and customer relationship management (CRM) are different, yet must work hand-in-hand Read More
Top CIO tips in 2018 zero in on AI challenges, opportunities
18 Dec 2018Expert advice on AI problems and rewards dominated our 10 most popular CIO tips on SearchCIO in 2018. Read our summary of the tips and follow the links to the detailed coverage. Read More
Map COBIT framework to your DR plan for better management control
22 Dec 2011By mapping the COBIT framework to your DR plan, you can facilitate governance and improve control. Here’s how you can go about doing that. Read More
IT services management and best practices: An enterprise CIO guide
01 Aug 2013In this Essential Guide, leaders share their IT services management triumphs -- and failures – as well as ITSM advice and best practices. Read More
Salesforce consulting services deals go global
21 Feb 2020Publicis Sapient's buyout of Sapient i7 is the latest acquisition in the increasingly globalized Salesforce consulting services market; more channel news from the week. Read More
How to build an enterprise private cloud that looks better than AWS
19 Mar 2014Clouds that enterprises build rarely stack up to AWS and its ilk in a public cloud. Follow these steps if you want a viable private cloud for users. Read More
Fitting cybersecurity frameworks into your security strategy
01 Aug 2019Whatever an organization's culture, effective use of a security framework requires understanding business goals and program metrics, and demands leadership communication. Read More
Are you ready for an SDN deployment?
02 Dec 2015The principal motivation behind SDN deployments is the need for a responsive and nimble IT organization. While the network architecture is definitely in the future, not all are ready for it. Read More
Citrix acquires Beetil to expand cloud capabilities
13 Sep 2012Citrix has bought cloud-based service desk technology provider Beetil to expand its capabilities of its GoToAssist support product line Read More