243 Results for:ITIL
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Amido code leader: inside Kubernetes and ITIL
02 Nov 2018This is a guest post for the Computer Weekly Developer Network written by William Ayerst in his role as senior consultant at Amido, a company that specialises in the implementation of ‘cloud-first’ ... Read More
What can CIOs expect from ITIL 4? More leadership advice, for one
30 Oct 2018ITIL 4 is scheduled for release in early 2019. ITIL expert David Ratcliffe discusses what's different about this ITIL update and why the guidance remains vitally relevant to CIOs. Read More
Check out this free chapter excerpt from ITIL 4 -- A Pocket Guide
26 Jul 2019In ITIL 4 -- A Pocket Guide, author Jan van Bon walks readers through the core updates to the ITSM framework, and how they apply to the modern enterprise IT landscape. Read More
Five tips to bridge application management service gaps
05 Oct 2021The watermelon effect is defined in the ITIL 4 Foundation guide as a breakage between the SLA client wants and what the service provider delivers Read More
ITIL 4 has some bones to pick with ITSM trends
31 Jul 2018New guidance from ITIL -- the widely adopted framework for the design, delivery and maintenance of IT services -- is scheduled to be published in early 2019. ITIL 4, as it's called, is the first ... Read More
The ITIL 2018 update better catch up to modern IT
10 Jan 2018When ITIL last updated, DevOps was in its infancy. In the face of rapidly evolving IT practices and technologies, ITIL 2018 must be powerful and usable for diverse IT organizations. Read More
CW@50: From ICL to ITIL
06 Apr 2016Standardisation helps industries to grow. Here in the UK, a number of highly influential standards emerged that have become building blocks for the modern computer industry Read More
How SASE convergence affects organizational silos
30 Apr 2024Most enterprises have siloed departments, but SASE's convergence of network and security functions is disrupting those constructs and driving the need for more team communication. Read More
Ejona Preci
FREE NOWEjona Preçi is a passionate cyber security expert with over 12 years of experience in the field. She is currently serving as a principal manager for cybersecurity risk at FREE NOW, a joint venture between BMW and Daimler Mobility.Read More
How well do you know the ITIL v3 framework?
16 Sep 2014Test how well your team knows its roles and responsibilities with this ITIL quiz. It might help you handle future IT service problems. Read More