243 Results for:ITIL
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Real-life change management examples prove it's harder than it looks
11 Jan 2017Whether your IT shop rigorously follows a service management framework or takes a laissez-faire approach to changes, these examples help hone change management procedures. Read More
Thames Water uses ServiceNow to boost helpdesk efficiency
08 Jul 2019AI-enabled monitoring helps IT to identify anomalies and improve service levels Read More
How to succeed at site reliability engineering
02 Jun 2020Adoption of site reliability engineering is growing in Asia-Pacific, but organisations need to have the right organisational structure and culture to succeed Read More
Jason McNew
Stronghold Cyber SecurityJason McNew has over 20 years of experience in the field of information technology.Read More
Joining the dots to deliver effective cyber security
05 Jun 2019In too many organisations, cyber security is dislocated and siloed. Security chiefs need to take a more joined-up approach, but that is likely to mean a rethink of how the security team operates Read More
Develop an interactive DevOps runbook
14 Feb 2022Runbooks are important for DevOps processes -- simple or complex -- but they can be a beast to write. Use this expansive guide for best practices and arrangement. Read More
Red Hat refocuses on IT operations as cloud use expands
29 Apr 2021Red Hat renews its focus on IT operations, which have become both more complex and more crucial amid the rise of DevOps and cloud-native applications. Read More
How to modernise IT systems while ensuring they remain stable
16 Apr 2020Organisations need to be both agile and maintain control and stability of their IT. How can they achieve both outcomes? Read More
What steps can CIOs take to optimize their ITSM software?
30 Jul 2018James Stanger of CompTIA dives into the reasons for ITSM software proliferation in the enterprise, why that's a problem and how sticking to a unified ITSM framework can help. Read More
Living on the edge: The enterprises working with distributed cloud
20 May 2021Distributed public cloud services are seen as driving future advances at the network edge but few companies are as yet enjoying full-fledged benefits Read More