243 Results for:ITIL
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The CMDB-cloud pairing isn't as irrelevant as it seems
28 Apr 2021CMDBs have made IT admins' lives easier through their store of information. Learn why CMDBs are still a reliable tool for service management, despite the surge in cloud adoption. Read More
Doug Tedder
Tedder Consulting LLCDoug Tedder is the principal of Tedder Consulting LLC, a service management and IT governance consultancy, as well as an author, blogger and speaker.Read More
CIO weekly wrap-up: Service portfolio management, ITSM, email scandal
21 Sep 2009Good afternoon! This past week, SearchCIO.com looked at the importance of service portfolio management and culture management as part of ITSM and ITIL implementations. We also took a look at an ... Read More
Charlie Miles
Pink ElephantCharlie Miles is a principal consultant at Pink Elephant, a global training, consulting and conference provider.Read More
ITGC audit checklist: 6 controls you need to address
24 May 2022Assess the risks to your IT operations and company infrastructure with an IT general controls audit. Download our checklist to help you remember what to include in the audit. Read More
Retail’s staff engagement and happiness problem – can tech help?
10 Feb 2022Keeping staff engaged, motivated, connected and content is no easy task for retailers, but the industry is exploring new tools and techniques to improve the workplace Read More
Atlassian ITSM challenges ServiceNow with DevOps focus
10 Nov 2020Cloud customers of Atlassian's Jira Service Management will get some Opsgenie incident management features included at no cost, as the vendor plans its ITSM expansion. Read More
Championing IT operational excellence: The strategic CIO's first day
02 Oct 2019CIOs may be tempted to roll out their strategic initiatives to C-suite peers on day one, but savvy CIOs know IT operational excellence is step No. 1. Read More
What 3 factors go into a winning service management strategy?
07 Aug 2018Service management is not a one-off project. In this Ask the Expert, ITSM guru Charlie Miles explicates the three ingredients that separate success from failure. Read More
How CI/CD helps digital organisations
11 Dec 2019Developments in technology have transformed IT management practices. We discuss the management implications of using CI/CD to drive digitisation initiatives Read More