243 Results for:ITIL
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What is driving the evolution of ITSM processes?
20 Sep 2018At leading companies, ITSM processes are being redefined as 'cross-domain service management' and the ITSM team functions as enabler-in-chief of digital transformation. Read More
Here's what it takes to become a cloud automation engineer
31 Oct 2018A cloud automation engineer is a challenging role for any IT professional because of the varied requirements. Find out what education, experience and skill sets you need to get the job. Read More
ServiceNow powers Royal Mail multi-sourcing
16 Oct 2015As part of its £500m IT transformation, Royal Mail has deployed ServiceNow to manage new suppliers Read More
Justify CMDB ROI with these strategies
12 May 2017IT pros can easily list off CMDB benefits. But when it comes to convincing the business to pay for a CMDB implementation, you'll need to discuss ROI. Read More
Co-ordinate outsourced services with Siam
07 Mar 2016We look at the practical considerations of implementing an effective service integration and management strategy Read More
AI in ITSM equals 'service intelligence' -- ITSM's next frontier
12 Dec 2018AI in ITSM, or 'service intelligence,' is the next logical step in IT's mastery of professional service delivery. ITSM expert Jan-Willem Middelburg lays out four use cases. Read More
CIOs share their 2019 tech resolutions
23 Jan 2019We asked five CIOs to share their tech resolutions for the new year. Ambition is sky high. Projects include RPA, AI that can handle sensitive data, scaling the business and more. Read More
Know how to handle IT incident management to avoid chaos
17 Oct 2016When an important application goes down, you'd better have the right IT incident management processes and procedures in place to fix it. Read More
IT service management and delivery: A quiz for CIOs
30 Jul 2013Is your IT organization doing all it can to improve user experience? Review our CIO coverage and take our quiz on IT service management and delivery. Read More
AstraZeneca rolls out IT self service using ServiceNow
05 Aug 2014Pharmaceutical company AstraZeneca has rolled out ServiceNow self service IT to 51,500 staff globally in four months Read More