Customer service and contact center

Customer service refers to the support organizations give customers after a purchase, and contact centers are the points where organizations can manage these interactions. Keep tabs on the evolution of customer service and contact center technologies and best practices to maintain service strategies properly.

12 content collaboration platforms for enterprises in 2026
When evaluating content collaboration platforms, business leaders have several options and must choose carefully to find one that...
Hyland continues pivot to AI-fueled enterprise platform
Can a fragmented ECM landscape support agentic AI? Hyland's Jitesh Ghai believes it can be done.
Best enterprise content management software of 2026
When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ...

AI rewrites ROI for next-generation video conferencing
As AI drives the advancement of video systems, IT leaders must reevaluate infrastructure needs and develop new ROI frameworks ...
How UCaaS solves the cost of poor communication
Legacy UC systems are no longer enough to support today's employee communication needs. Explore why migrating to UCaaS is key to ...
Enterprise AR and VR: Building the UC business case
Enterprise VR and AR enable immersive collaboration, virtual training and improved CX, but also require careful consideration of ...

Data architecture vs. information architecture: How they differ
Data architecture and information architecture are distinct but related disciplines that work in tandem to support an ...
How AI changes data governance roles and responsibilities
Data governance is a team effort, though recent AI developments have caused data and AI teams to converge. As a result, ...
4 trends that shaped data management, analytics in 2025
With each relating to agentic AI development, tendencies included nearly universal support for MCP and rising emphasis on ...

How AI is transforming project management in 2026
As the project management field increasingly embraces AI-powered software, the benefits can help organizations thrive -- but only...
Integrate and modernize legacy systems with AI
Complete replacement of, or over-reliance on, legacy systems can be disastrous. Organizations that modernize gradually will ...
Who wins -- and loses -- with Trump's AI executive order?
AI companies are the major winners with Trump's new AI executive order. But what does it mean for end users and enterprises?

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Deloitte experts: Internal controls key in ERP cloud migration
In this podcast, Laura Bellinger and David Rains explain why moving the financial components of ERP to the cloud requires ...
Accounting software integration examples and benefits CFOs should know
Streamlining order-to-cash processes reduces manual data entry and can improve customer service. Discover other examples of ...
Living up to the hype: Lessons from IoT supply chain wins
In this podcast, Temple University professor Subodha Kumar explains trends in using IoT in supply chains, deployment challenges ...

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