Customer service and contact center

Customer service refers to the support organizations give customers after a purchase, and contact centers are the points where organizations can manage these interactions. Keep tabs on the evolution of customer service and contact center technologies and best practices to maintain service strategies properly.

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Tip 16 Jan 2026
Top field service management software platforms for 2026

The rise in remote work has spawned innovations in field service management. As a result, enterprise tech buyers now have several FSM product features to consider. Continue Reading
By
- Christine Campbell, The Alpha Content Company
Tip 07 Jan 2026
CX trends enterprise leaders should know in 2026

Customer experience is undergoing a great deal of change. As a result, business tech buyers should take note of some key CX trends shaping the industry in 2026. Continue Reading
By
- Jon Arnold

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Search Content Management

Box releases Box Extract, its AI metadata agent
Line-of-business Box users can now tag contracts, reports and other commonly used docs with plain-language instructions, which an...
The top 6 content management trends in 2026
AI technology continues to shape the content management market. It underpins top trends in 2026, including generative AI, agentic...
12 content collaboration platforms for enterprises in 2026
When evaluating content collaboration platforms, business leaders have several options and must choose carefully to find one that...

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Build a strategy to tap GenAI in unified communications
By harnessing generative AI, companies can dramatically improve the value of their unified communications platforms. Among the ...
Compare Teams vs. Workspace for collaboration needs
Companies need to carefully weigh their needs before deciding which collaboration platform works best. Both Teams and Workspace ...
The future of work: Key UCaaS trends for IT leaders in 2026
AI is transforming UCaaS into the central hub for work. Discover the trends IT leaders must navigate to drive productivity and ...

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ScyllaDB X Cloud update addresses database cost, performance
Features such as autoscaling and advanced compression are designed to help customers reduce spending on their data management, ...
MongoDB launches latest Voyage models to aid AI development
With many enterprises struggling to build advanced applications, new embedding and reranking models improve data retrieval to ...
How data lineage became a boardroom metric
Data lineage has moved beyond a technical function, becoming a board-level signal of how well organizations govern, audit and ...

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Why business leaders must explore post-quantum pre-quantum
With the continual advance of quantum technology comes threats to traditional cryptographic standards. Discover how to prepare ...
AI governance can make or break data monetization
As pressures mount for businesses to get the most value from their data, AI governance ensures the data to be monetized is secure...
Optimizing hybrid cloud architecture for AI workloads
Hybrid cloud architecture can help with the unique scalability, hardware and governance needs of AI workloads. But is it the ...

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6 examples of RFID supply chain use cases
Explore real-world RFID supply chain examples and how visibility into assets, inventory and goods supports better planning and ...
ERP trends that leaders should plan for in 2026
Agentic AI use in ERP will continue to increase, although using AI in general brings some potential issues that CIOs and COOs ...
Accounting software trends CFOs and CIOs should track now
AI tools are helping accelerate the closing process by using machine learning to carry out automation and detect anomalies. Learn...

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