Data security and privacy
Secure data storage, data loss prevention and encryption are must-have components of any enterprise security strategy, especially as data threats and breaches become increasingly common. Get advice on these topics, along with the latest data security strategies, data backup and recovery info, and more.
Top Stories
-
Tip
08 Jun 2026
CISO's guide to data minimization
Excessive data retention expands attack surfaces and breach impact. Learn why data minimization has become a foundational cybersecurity and compliance strategy. Continue Reading
By- Dave Shackleford, Voodoo Security
-
Feature
03 Jun 2026
How to secure data at rest, in use and in motion
Data is the lifeblood of modern commerce; securing it properly requires a top-level, strategic commitment that dovetails with risk management and competitive advantage. Continue Reading
By- Damon Garn, Cogspinner Coaction
-
Definition
21 Jan 2025
What is a private key?
A private key, also known as a secret key, is a variable in cryptography used with an algorithm to encrypt or decrypt data. Continue Reading
By- Rahul Awati
- Peter Loshin, Former Senior Technology Editor
- Michael Cobb
-
News
17 Jan 2025
Treasury Department sanctions company tied to Salt Typhoon
The sanctions were in response to significant cyberattacks by Chinese nation-state threat groups against the U.S. government and critical infrastructure in recent months. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
16 Jan 2025
Threat actor publishes data of 15K hacked FortiGate firewalls
Although the threat actor published the alleged stolen Fortinet FortiGate firewall data this week, the data is apparently tied to older zero-day exploitation from 2022. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
15 Jan 2025
FBI removes Chinese PlugX malware from 4,258 U.S. computers
The FBI did not inform individuals that it deleted PlugX malware from users' computers beforehand, citing the possibility of Chinese state-sponsored hackers making adjustments. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Feature
14 Jan 2025
Symmetric key encryption algorithms and security: A guide
Scrambling plaintext into ciphertext is essential to ensure data cannot be read or used by the wrong people. Learn the basics of symmetric key encryption algorithms here. Continue Reading
By- Sharon Shea, Executive Editor
- Pearson Education
-
News
09 Jan 2025
December ransomware attacks slam healthcare, public services
In December, one victim organization paid a $1.5 million ransom to restore services, while another continued to experience disruptions for more than one month following an attack. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Opinion
08 Jan 2025
Data security spending in 2025: Up and to the right
Cybersecurity investments are set to increase in 2025, according to Enterprise Strategy Group's annual spending survey, and data loss prevention is leading the priority pack. Continue Reading
By- Todd Thiemann, Principal Analyst
-
Omdia
Intelligence and advice powered by decades of global expertise and comprehensive coverage of the tech markets.
-
News
07 Jan 2025
CISA: BeyondTrust breach affected Treasury Department only
The government cybersecurity agency says fallout from a breach against BeyondTrust last month has not affected other federal agencies, although the investigation is ongoing. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
02 Jan 2025
Dozens of Chrome extensions hacked in threat campaign
Although data security vendor Cyberhaven disclosed that its Chrome extension was compromised on Dec. 24, additional research suggests the broader campaign could be months older. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
31 Dec 2024
Treasury Department breached through BeyondTrust service
The Treasury Department said Chinese government hackers gained access to a key for BeyondTrust's Remote Support service and used it to breach the federal agency. Continue Reading
By- Rob Wright, Senior News Director, Dark Reading
-
News
30 Dec 2024
10 of the biggest ransomware attacks in 2024
Ransomware attacks against U.S. organizations in 2024 disrupted healthcare systems, supply chains and government services and led to tens of millions of dollars in ransom payments. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Podcast
23 Dec 2024
Risk & Repeat: The state of ransomware in 2024
Ransomware made major headlines in 2024, from the massive Change Healthcare attack to the creative takedown of the notorious LockBit ransomware-as-a-service gang. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Definition
23 Dec 2024
What is a public key and how does it work?
In cryptography, a public key is a large numerical value that is used to encrypt data. Continue Reading
By -
News
23 Dec 2024
10 of the biggest cybersecurity stories of 2024
Some of the biggest stories of the year include a massive IT outage, a record-setting ransom payment and devastating breaches at several U.S. telecommunications companies. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Answer
19 Dec 2024
How bad is generative AI data leakage and how can you stop it?
Mismanaged training data, weak models, prompt injection attacks can all lead to data leakage in GenAI, with serious costs for companies. The good news? Risks can be mitigated. Continue Reading
By -
News
18 Dec 2024
CISA issues mobile security guidance following China hacks
Following the Salt Typhoon attacks, CISA offers advice to 'highly targeted' individuals, such as using end-to-end encryption and moving away from purely SMS-based MFA. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
17 Dec 2024
The pros and cons of biometric authentication
Biometric authentication can be a solid supplement to passwords when securing data and systems. But understanding potential drawbacks, and planning to minimize them, is essential. Continue Reading
By- Char Sample, ICF International
-
Feature
17 Dec 2024
Cryptocurrency scams: Common types and prevention
Cryptocurrency scams are rising, and thieves are using new and old techniques to steal money. Some of the latest scams involve rug pull scams, Ponzi schemes and phishing scams. Continue Reading
By- Amanda Hetler, Senior Editor
-
News
16 Dec 2024
Cleo zero-day vulnerability gets CVE as attacks continue
The new Cleo zero-day vulnerability, CVE-2024-55956, is separate from CVE-2024-50623 despite both vulnerabilities being used by threat actors to target the same endpoints. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
16 Dec 2024
ESET: RansomHub most active ransomware group in H2 2024
The antimalware vendor says law enforcement operations against the LockBit ransomware gang were successful, but a new prolific group has emerged in its place. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Podcast
13 Dec 2024
Risk & Repeat: Attacks ramp up on Cleo MFT software
Earlier this week, threat actors began exploiting a zero-day vulnerability in Cleo's managed file transfer products, but the details of the flaw remain unclear. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
12 Dec 2024
Cleo patches file transfer zero-day flaw under attack
Cleo published a patch for its Harmony, VLTrader and LexiCom managed file transfer products, which addresses a 'critical vulnerability' that's separate from CVE-2024-50623. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
12 Dec 2024
Aqua Security warns of significant risks in Prometheus stack
The cloud security vendor called on Prometheus to provide users with additional safeguards to protect against misconfigurations discovered in the open source monitoring tool. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
10 Dec 2024
Microsoft enhanced Recall security, but will it be enough?
Microsoft's controversial Recall feature began rolling out to certain Windows Insiders with Copilot+ PCs in November, with more expected to participate this month. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Definition
10 Dec 2024
What is a stream cipher?
A stream cipher is an encryption method in which data is encrypted one byte at a time. Continue Reading
By -
Definition
10 Dec 2024
What is a block cipher?
A block cipher is a method of encrypting data in blocks to produce ciphertext using a cryptographic key and algorithm. Continue Reading
By -
News
09 Dec 2024
Attackers exploit vulnerability in Cleo file transfer software
Cleo disclosed and patched the remote code execution vulnerability in late October, but managed file transfer products have proved to be popular targets for threat actors. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Definition
09 Dec 2024
What is cipher block chaining (CBC)?
Cipher block chaining (CBC) is a mode of operation for a block cipher -- one in which a sequence of bits are encrypted as a single unit, or block, with a cipher key applied to the entire block. Continue Reading
By -
Opinion
05 Dec 2024
2025 identity security and data security predictions
From securing nonhuman identities to post-quantum cryptography to DSPM and DLP combining, here's what's in store for identity and data security in 2025. Continue Reading
By- Todd Thiemann, Principal Analyst
-
Omdia
Intelligence and advice powered by decades of global expertise and comprehensive coverage of the tech markets.
-
News
05 Dec 2024
Police bust cybercrime marketplace, phishing network
As part of Europol's announcement of the cybercriminal marketplace's disruption, the agency included an image of a takedown notice referencing the 'Manson Market.' Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
04 Dec 2024
How to protect against malware as a service
Malware operators are further monetizing their malicious software by selling it to other attackers on a subscription basis. Learn how to detect and mitigate the threat. Continue Reading
By- Ashwin Krishnan, StandOutin90Sec
-
News
03 Dec 2024
Ransomware attacks on critical sectors ramped up in November
Supply chain software vendor Blue Yonder and energy management giant Schneider Electric SE experienced some of the most notable ransomware incidents in November. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
26 Nov 2024
New York fines Geico, Travelers $11.3M over data breaches
The two insurance giants were fined millions by New York state regulators and are required to enhance security protocols around authentication and penetration testing. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Feature
21 Nov 2024
How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of content. The one they got wrong may surprise you. Continue Reading
By- Ron Karjian, Industry Editor
-
News
21 Nov 2024
DOJ charges 5 alleged Scattered Spider members
The defendants, charged for conducting alleged phishing scams across the U.S., are suspected members of a prolific threat group responsible for last year's casino attacks. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Podcast
20 Nov 2024
Risk & Repeat: China hacks major telecom companies
The FBI and CISA confirmed reports that Salt Typhoon breached several major telecom companies and accessed data related to law enforcement requests. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
19 Nov 2024
Biometric privacy and security challenges to know
Fingerprints and facial scans can make identity access more convenient than passwords, but biometric tools present significant ethical and legal challenges. Continue Reading
-
News
15 Nov 2024
MFA required for AWS Organizations member accounts in 2025
AWS is one of several cloud providers that will implement MFA requirements over the next year, with other relevant names including Google Cloud and Microsoft Azure. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
14 Nov 2024
CISA, FBI confirm China breached telecommunication providers
The government agencies confirmed Wall Street Journal reports that China-backed threat actors breached telecommunication providers and access data for law enforcement requests. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
12 Nov 2024
Amazon employee data leaked from MoveIt Transfer attack
Although Amazon confirms that employee data was leaked, it stresses that data was stolen via a third-party vendor and that only contact information was obtained. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
12 Nov 2024
SIEM vs. SOAR vs. XDR: Evaluate the key differences
SIEM, SOAR and XDR each possess distinct capabilities and drawbacks. Learn the differences among the three, how they can work together and which your company needs. Continue Reading
By -
Opinion
08 Nov 2024
Address skills shortages with third-party data discovery tools
Homegrown might be best in some scenarios, but resource-constrained security teams should consider third-party tools for data discovery and resilience. Continue Reading
By- Todd Thiemann, Principal Analyst
-
Omdia
Intelligence and advice powered by decades of global expertise and comprehensive coverage of the tech markets.
-
Tip
08 Nov 2024
3 key generative AI data privacy and security concerns
Those charged with protecting and ensuring the privacy of user data are facing new challenges in the age of generative AI. Continue Reading
By -
News
07 Nov 2024
Ransomware attacks caused prolonged disruptions in October
The Ransomhub, Rhysdia and Interlock ransomware gangs claimed responsibility for attacks that knocked victims' services offline, sometimes for several weeks. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Feature
07 Nov 2024
15 IAM interview questions to prep for your next career move
The job market for identity and access management positions is strong right now, but the competition could be tough. Use these 15 questions to guide your interview prep. Continue Reading
-
News
05 Nov 2024
Canadian authorities arrest alleged Snowflake hacker
Alexander Moucka was arrested last week and is expected to appear in court Tuesday for allegedly breaching dozens of Snowflake customers. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
05 Nov 2024
Google Cloud to roll out mandatory MFA for all users
Google's three-phase plan for mandatory MFA, which will culminate in late 2025, follows similar efforts from other cloud providers such as AWS and Microsoft. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
04 Nov 2024
CISA: U.S. election disinformation peddled at massive scale
CISA said the U.S. cybersecurity agency has seen small-scale election incidents 'resulting in no significant impacts to election infrastructure,' such as low-level DDoS attacks. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Feature
04 Nov 2024
Privacy and security risks surrounding Microsoft Recall
Microsoft's Recall feature promises AI-powered convenience, but it raises significant security and privacy concerns that the company must address before a public release. Continue Reading
By -
Tip
01 Nov 2024
API security testing checklist: 7 key steps
APIs are a common attack vector for malicious actors. Use our API security testing checklist and best practices to protect your organization and its data. Continue Reading
By- Dave Shackleford, Voodoo Security
- Michael Cobb
-
News
31 Oct 2024
China-based APTs waged 5-year campaign on Sophos firewalls
For years, several advanced persistent threat groups tied to the Chinese government targeted Sophos firewall products with custom malware and zero-day exploits. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
31 Oct 2024
Lottie Player NPM package compromised in supply chain attack
Threat actors published compromised versions of the Lottie Player component on NPM, and the malicious code prompted users to access their cryptocurrency wallets. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
30 Oct 2024
Play ransomware attack tied to North Korean nation-state actor
A relationship between North Korean actor Jumpy Pisces and Play ransomware would be unprecedented, as the former has not collaborated with cybercrime gangs previously. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Podcast
29 Oct 2024
Risk & Repeat: SEC cracks down on cybersecurity disclosures
The SEC's charges against Unisys, Avaya, Check Point Software Technologies and Mimecast have raised questions about expectations for transparency in cybersecurity. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
28 Oct 2024
How to identify and prevent insecure output handling
Sanitation, validation and zero trust are essential ways to reduce the threat posed by large language models generating outputs that could cause harm to downstream systems and users. Continue Reading
By- Matthew Smith, Seemless Transition LLC
-
Feature
28 Oct 2024
Types of cybersecurity controls and how to place them
A unilateral cybersecurity approach is ineffective in today's threat landscape. Learn why organizations should implement security controls based on the significance of each asset. Continue Reading
By- Isabella Harford, TechTarget
- Packt Publishing
-
Tip
28 Oct 2024
How to achieve crypto-agility and future-proof security
Quantum computing will render current asymmetric encryption algorithms obsolete. Organizations need to deploy crypto-agile systems to remain protected. Continue Reading
By- Amy Larsen DeCarlo, GlobalData
-
Tip
24 Oct 2024
EDR vs. EPP: How are they different and which is right for you?
Endpoint detection and response tools and endpoint protection platforms offer similar security features. Which is better for your organization: EDR, EPP or both? Continue Reading
By -
News
22 Oct 2024
SEC charges 4 companies for downplaying SolarWinds attacks
The U.S. Securities and Exchange Commission fined the companies for misleading investors about intrusions stemming from the SolarWinds supply chain attack. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
21 Oct 2024
Cisco confirms attackers stole data from DevHub environment
While Cisco said its systems were not breached, the vendor did confirm that attackers stole sensitive information from the public-facing portal. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
21 Oct 2024
Study outlines 'severe' security issues in cloud providers
Possible security issues involving cloud systems should be taken seriously, as the paper noted the five vendors outlined are responsible for more than 22 million users. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
17 Oct 2024
September a quiet month for ransomware attacks
Notable ransomware attacks in September involved a Rhode Island public school district, a Texas hospital system, and Kawasaki Motors' European branch. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
16 Oct 2024
Microsoft sees drop in ransomware reaching encryption phase
In its Digital Defense Report 2024, Microsoft observed a significant increase in the number of human-operated ransomware attacks, which often originated from unmanaged devices. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
16 Oct 2024
Microsoft: Nation-state activity blurring with cybercrime
Microsoft's Digital Defense Report 2024 noted that Russia 'outsourced some cyberespionage operations' against Ukraine to otherwise independent cybercrime gangs. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
16 Oct 2024
Experts slam Chinese research on quantum encryption attack
Researchers at Shanghai University claim to have cracked RSA encryption using D-Wave quantum systems, but infosec experts say the claims are overblown. Continue Reading
By- Rob Wright, Senior News Director, Dark Reading
-
News
15 Oct 2024
FIDO unveils new specifications to transfer passkeys
The proposed FIDO Alliance specifications would enable users and organizations to securely transfer credentials from one identity provider to another. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Tip
15 Oct 2024
7 common intrusion detection system evasion techniques
Malicious attackers use various evasion tactics to infiltrate networks without intrusion detection systems noticing. Learn what these techniques are and how to mitigate them. Continue Reading
By- Ravi Das, ML Tech Inc.
-
News
11 Oct 2024
Zero-day flaw behind Rackspace breach still a mystery
More than two weeks after threat actors exploited a zero-day vulnerability in a third-party utility to breach Rackspace, the details about the flaw and the utility remain unknown. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
10 Oct 2024
FTC orders Marriott to pay $52M and enhance security practices
The Federal Trade Commission says an investigation revealed that poor security practices led to three data breaches at Marriott and Starwood hotels between 2014 and 2020. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
10 Oct 2024
OpenAI details how threat actors are abusing ChatGPT
While threat actors are using generative AI tools like ChatGPT to run election influence operations and develop malware, OpenAI says the efforts are rarely successful. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
10 Oct 2024
Coalition: Ransomware severity up 68% in first half of 2024
The cyber insurance carrier examined claims trends for the first half of 2024, which showed policyholders experienced disruptive and increasingly costly ransomware attacks. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
09 Oct 2024
Ivanti zero-day vulnerabilities exploited in chained attack
The new exploit chains targeting Ivanti Cloud Service Application customers are connected to a previously disclosed critical path traversal flaw, CVE-2024-8963. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Podcast
08 Oct 2024
Risk & Repeat: Is Microsoft security back on track?
Microsoft has made significant changes to its cybersecurity practices and policies under the Secure Future Initiative. Are they enough to right the ship? Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
07 Oct 2024
American Water discloses breach, utilities unaffected
American Water says in its 8-K filing that it disconnected and deactivated certain systems in its incident response, though the nature of the cyberattack is unknown. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
03 Oct 2024
Microsoft SFI progress report elicits cautious optimism
Infosec experts say the Secure Future Initiative progress report shows Microsoft has made important changes to its policies, practices and accountability structures. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Feature
03 Oct 2024
'Defunct' DOJ ransomware task force raises questions, concerns
A report from the Office of the Inspector General reviewed the U.S. Department of Justice's efforts against ransomware and found its task force was largely ineffective. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
03 Oct 2024
Cryptomining perfctl malware swarms Linux machines
Aqua Security researchers believe that perfctl malware has infected thousands of Linux machines in the last three to four years and that countless more could be next. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
01 Oct 2024
Law enforcement agencies arrest 4 alleged LockBit members
Operation Cronos' efforts to disrupt the LockBit ransomware gang continue as authorities announced the arrests of four alleged members, including one developer. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
01 Oct 2024
T-Mobile reaches $31.5M breach settlement with FCC
After suffering several breaches, T-Mobile agreed to pay a $15.75 million civil penalty and make a $15.75 million investment to bolster its security over the next two years. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
News
26 Sep 2024
Ransomware Task Force finds 73% attack increase in 2023
The Institute for Security and Technology's Ransomware Task Force says a shift to big game hunting tactics led to a significant rise in attacks last year. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Podcast
24 Sep 2024
Risk & Repeat: What's next for Telegram and Pavel Durov?
Telegram made updates to its FAQ and privacy policy following Pavel Durov's arrest. But will the changes influence cybercriminals' abuse of the platform? Continue Reading
By- Rob Wright, Senior News Director, Dark Reading
-
Definition
18 Sep 2024
What is email spam and how to fight it?
Email spam, also known as 'junk email,' refers to unsolicited email messages, usually sent in bulk to a large list of recipients. Humans send spam, but more often, botnets are responsible for sending it. Continue Reading
-
Feature
17 Sep 2024
Infosec experts detail widespread Telegram abuse
Cybersecurity vendors say threat activity on Telegram has grown rapidly in recent years, and they don't expect the arrest of founder and CEO Pavel Durov to change that trend. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
13 Sep 2024
Fortinet confirms data breach, extortion demand
Fortinet confirmed that a threat actor stole data from a third-party cloud-based shared file drive, which affected a small number of customers, but many questions remain. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Definition
12 Sep 2024
What is threat detection and response (TDR)? Complete guide
Threat detection and response (TDR) is the process of recognizing potential cyberthreats and reacting to them before harm can be done to an organization. Continue Reading
By- Phil Sweeney, Industry Editor
-
Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
By- Robin Gareiss, Metrigy
-
News
06 Sep 2024
Ransomware rocked healthcare, public services in August
Ransomware remained a highly disruptive threat last month, as notable attacks claimed victims in healthcare, technology, manufacturing and the public sector. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
Feature
03 Sep 2024
MTA vs. MMM: What's the difference?
MTA and MMM help marketers improve their strategies, but MTA has a narrower focus. Key differences between these techniques include focus and data requirements. Continue Reading
By- Tim Murphy, Site editor
-
News
29 Aug 2024
Russia's APT29 using spyware exploits in new campaigns
A new report from Google TAG suggests that Russia's APT29 is using vulnerability exploits first developed from spyware vendors to target Mongolian government websites. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
By- Robin Gareiss, Metrigy
-
Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
By- Robin Gareiss, Metrigy
-
Podcast
26 Aug 2024
Risk & Repeat: National Public Data breach questions remain
The breach of National Public Data may have put billions of personal records at risk, but the scope of the attack and impact on consumers are still unclear. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Opinion
23 Aug 2024
Security teams need to prioritize DSPM, review use cases
New research showed data resilience is a top priority for security teams, as data security posture management grows to help manage and protect data and improve GenAI. Continue Reading
By- Todd Thiemann, Principal Analyst
-
Omdia
Intelligence and advice powered by decades of global expertise and comprehensive coverage of the tech markets.
-
News
22 Aug 2024
GuidePoint talks ransomware negotiations, payment bans
GuidePoint Security's Mark Lance discusses the current ransomware landscape and the steps that go into negotiating potential payments with cybercriminal gangs. Continue Reading
By- Arielle Waldman, Features Writer, Dark Reading
-
News
22 Aug 2024
NCC Group: Ransomware down in June, July YoY
While ransomware activity in July increased from the previous month, NCC Group researchers found the number of attacks was much lower compared to earlier this year. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
By- Robin Gareiss, Metrigy
-
News
20 Aug 2024
U.S. agencies attribute Trump campaign hack to Iran
CISA, the FBI and the Office of the Director of National Intelligence attributed a recent hack-and-leak attack on former President Donald Trump's 2024 election campaign to Iran. Continue Reading
By- Alexander Culafi, Senior News Writer, Dark Reading
-
Tip
19 Aug 2024
Guide to data detection and response (DDR)
Data is one of the most important assets in any organization. To truly protect it, you need a DDR strategy. Here's what you need to know, with tips on buying DDR tools. Continue Reading
-
Podcast
19 Aug 2024
Generative AI fuels growth of online deepfakes
As generative AI systems and voice cloning apps grow, organizations are seeing a rise in fraudulent calls. Organizations need to be vigilant and plan to deal with these threats. Continue Reading
By- Esther Shittu, News Writer
- Shaun Sutner, Senior News Director
-
Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading