Tech Watch

Customer service technology

• Apple's 8-core MacBook Pro is Apple's fastest laptop yet

  Apple introduced its newly updated 13- and 15-inch MacBook Pros, including Apple's first 8-core laptop, that are up to twice as fast as previous models, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Latest Tableau BI software update upgrades map technology

  Tableau Software has released Tableau 2019.2, an update to previous BI software. It includes upgrades to location data, new vector maps and other requested upgrades.  Continue Reading

  

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  • Tanner Harding

• Riverbed launches SaaS accelerator and updates SD-WAN products

  Riverbed's latest update is spearheaded by the launch of its SaaS Accelerator, promising to speed up SaaS apps primarily for enterprise users working remotely.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Google Glass Enterprise Edition 2 resurrects AR for Google

  At $999, the Google Glass Enterprise Edition 2 for businesses promises better performance, battery life, camera quality and style than its consumer-focused 2013 edition.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Sparkcentral virtual agent framework blends AI, live agents

  Bring Your Own Bot, Sparkcentral's virtual agent framework for chatbots, blends live agent and virtual agent assistance to augment the customer experience.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Lumina launches Radiance, a data risk management platform

  In an effort to prevent data loss, Lumina launched Radiance, a SaaS data risk management platform. It collects and analyzes data to help prevent risks and threats.  Continue Reading

  

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  • Tanner Harding

• Marconi Mainnet launched for building, scaling complex networks

  The Marconi Mainnet platform provides blockchain security, multi-cloud connectivity, advanced firewalls and secure gateways for decentralized networks.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Leanplum, Amplitude unite for personalized mobile marketing

  Leanplum and Amplitude have united to combine Leanplum's mobile marketing engagement with Amplitude's product intelligence for more personalized mobile marketing.  Continue Reading

  

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  • Tanner Harding

• New Salesforce FoundationConnect designed for grantmakers

  Salesforce.org has launched FoundationConnect, a CRM platform designed specifically to make managing the philanthropic lifecycle easier for nonprofits.  Continue Reading

  

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  • Tanner Harding

• Field Nation One aims for better employee management

  Field Nation One is a suite of programs aimed at simplifying the management of a blended workforce. There are platforms for recruitment, managing workflow and more.  Continue Reading

  

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  • Tanner Harding

• Sage cloud ERP services add production management module

  Sage has released the Production Management module for its cloud-connected ERP Sage 100cloud. The new module is designed to give users visibility into the production process.  Continue Reading

  

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  • Tanner Harding

• Lenovo to launch ThinkBook brand, next-gen ThinkPad X1

  Lenovo announced the launch of its ThinkPad subbrand called ThinkBook. It will be focused on small and medium-sized businesses and will launch with two laptops.  Continue Reading

  

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  • Tanner Harding

• Lenovo launches AR for the workplace with ThinkReality

  Lenovo announced ThinkReality A6, its new head-mounted AR product. It was designed specifically with the workforce in mind to increase time and cost efficiency.  Continue Reading

  

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  • Tanner Harding

• New MobileIron zero-trust security platform launches

  MobileIron launched its zero-trust security platform, so customers could use their mobile phones as secure IDs. This would eliminate the need for passwords.  Continue Reading

  

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  • Tanner Harding

• Lenovo powers new ThinkPad series with AMD Ryzen Pro processors

  Lenovo brings AMD CPUs to its ThinkPad portfolio. AMD Ryzen Pro processors will appear in the T495, T495s and X395 ThinkPads, available in May and June.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Solarflare Cloud Onload aims to improve server efficiency

  Solarflare Cloud Onload, a new application acceleration platform, was designed to improve data center efficiency and remove waste from today's cloud infrastructure investments.  Continue Reading

  

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  • Tanner Harding

• Storware offers Microsoft Office 365 backup with Kodo for Cloud

  Storware's Kodo for Cloud release brings cloud backup capabilities for Microsoft Office 365. Kodo for Cloud is the vendor's first software dedicated to cloud backup.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Act-On launches Adaptive Web, AI-based personalization tool

  Adaptive Web, an AI marketing software tool by Act-On, makes real-time content suggestions to increase user web engagement without the direct aid of a marketer.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• The new Google Pixel 3a Android smartphone starts at $399

  Google launched the more affordable Pixel 3a and 3a XL phones for $399 and $479, with the aim of providing smartphones similar in quality to the Pixels for less money.  Continue Reading

  

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  • Tanner Harding

• Snow Software SAM expands Microsoft, Oracle and Adobe support

  Snow Software's SAM platform has expanded to include new compliance and manageability capabilities for Microsoft Windows, Oracle and Adobe Creative Cloud.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• New Microsoft Fluid Framework features real-time editing

  Microsoft's new software development kit, Fluid Framework, provides users with real-time editing that can be used across applications and with a variety of formats.  Continue Reading

  

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  • Tanner Harding

• Salesforce announces Pardot Business Units, coming this summer

  Pardot Business Units, an automated marketing platform, provides large companies with a way to coordinate and personalize marketing efforts across the business.  Continue Reading

  

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  • Tanner Harding

• New D-Link wireless access points launched for SMEs

  Two new D-Link wireless access points have been added to D-Link's Wave 2 unified AP portfolio. Designed specifically for SMEs, the APs are flexible and scalable, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Jitterbit enterprise integration platform gets updates

  Jitterbit has released Harmony Spring '19, the newest version of its enterprise integration platform as a service. The update includes more than 120 new features.  Continue Reading

  

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  • Tanner Harding

• Chrome OS 74 brings support for AI search, annotations and more

  Google's Chrome OS 74 release includes numerous organizational, accessibility and security upgrades, as well as Android and Linux support, to improve usability.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Google launches CallJoy small-business phone service

  Google has launched CallJoy, a new cloud-based phone service that provides small businesses with automated phone agents for customer service for $39 per month.  Continue Reading

  

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  • Tanner Harding

• Impartner PRM integrates with Microsoft Dynamics 365 for sales

  Impartner's collaboration with Microsoft delivers Impartner PRM for Microsoft Dynamics 365, a PRM sales software that gives users immediate access to direct and indirect sales data.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Updated hybrid cloud backup available from Pure Storage

  In an effort to provide users with unified backup across multiple environments, Pure Storage has expanded its Evergreen Storage Service to provide a hybrid cloud backup system.  Continue Reading

  

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  • Tanner Harding

• New capabilities enhance Acquia Cloud security

  Acquia's new security and compliance competencies for the Acquia Cloud aim to reduce operational resources, increase data protection and simplify user innovation.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Infor launches new CRM mobile app for CloudSuite

  Meeting mobile needs is key for Infor, which just released its Infor CloudSuite CRM Mobile application for iOS users. The app will provide access to important information on the go.  Continue Reading

  

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  • Tanner Harding

• Epicor iScala 3.3 brings new productivity features to SMB ERP

  Epicor's newly released iScala 3.3 SMB ERP software update includes new reporting and analytics features, a revamped user interface and expanded localizations.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Storware vProtect update brings EC2, Google Cloud support

  Storware's latest release, vProtect 3.8, provides support for Amazon EC2 backup and Google Cloud Storage, among other updates.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Upgraded Salesforce Sales Cloud features boost productivity

  With AI enhancements, the new cohort of Sales Cloud features will minimize busywork and increase productivity of sales reps, according to Salesforce.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Digilink launches new Microsoft Office 365 backup software

  Digilink Limited has released Easier Backup, a program that provides both on-premises and alternative cloud options for Microsoft Office 365 data and file storage.  Continue Reading

  

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  • Tanner Harding

• ShieldX adds lateral movement security for cloud protection

  In an effort to prevent lateral movement from cybercriminals within the cloud, ShieldX has added East-West security to its Elastic Security Platform for AWS.  Continue Reading

  

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  • Tanner Harding

• New Micron SSD series provides faster access and response

  The new series is the third generation of the non-volatile memory express solid-state drives from Micron, and offers capacities up to 15.36 TB.  Continue Reading

  

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  • Tanner Harding

• BlackBerry Messenger to shut down, paid version available

  The original encrypted BBM app will no longer be available as of May 31 as BlackBerry and Emtek go their separate ways, though the subscription enterprise version is now available.  Continue Reading

  

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  • Tanner Harding

• IoT device testing made possible with BeStorm X

  BeStorm X, a black-box fuzzer by Beyond Security and Ubiquitous AI, tests IoT devices to identify security weaknesses and vulnerabilities before they're exploited.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Assurance business continuity software gauges emergency preparedness

  Assurance Software's new analytics and dashboard feature allows companies to monitor the health and readiness of their business continuity programs and pinpoint areas of weakness.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Infor launches Infor CloudSuite for customer management

  Infor has released the Infor CloudSuite CRM cloud-based application, a program for companies to track customer lifecycles, sales and marketing analytics.  Continue Reading

  

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  • Tanner Harding

• Google Cloud, HPE team up for new hybrid cloud platforms

  New hybrid cloud platforms, released as a collaboration between Google Cloud and HPE, are available to create similar experiences across both clouds and on-premises environments.  Continue Reading

  

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  • Tanner Harding

• New programs released aim to improve Google Cloud security

  With the release of programs like Access Transparency, Virtual Private Cloud and GKE Sandbox, Google aims to improve Google Cloud security and identity protection.  Continue Reading

  

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  • Tanner Harding

• New AMD Ryzen PRO, Athlon PRO processors added to AMD lineup

  AMD claims the second-generation AMD Ryzen PRO 3000 series and Athlon PRO 300 series will outperform competition in graphics performance, battery life and security in business-grade laptops.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• New HP business workstations have more memory, processing cores

  The new HP business workstations, models Z6 and Z8, have more memory and processing cores to improve data access, graphics and power supply. They also provide remote workstation access.  Continue Reading

  

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  • Tanner Harding

• Quantum NVMe storage array supports dense media production

  Quantum claims the F-Series, its NVMe storage array, will simplify and speed up workflow and improve end-to-end storage capabilities for media production environments.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Alfresco CMS now using AI, ML to pull, organize data

  A new Alfresco CMS module uses artificial intelligence and machine learning to allow users more specific organization and use of their data stored across multiple documents and devices.  Continue Reading

  

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  • Tanner Harding

• Microsoft releases Dynamics 365 Nonprofit Accelerator update

  A newly released second version of Dynamics 365 Nonprofit Accelerator doubles the size of the CDM and allows better management of all user data for nonprofits.  Continue Reading

  

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  • Tanner Harding

• Veeam Backup for Microsoft Office 365 software gets update

  Veeam Software's updated Microsoft Office 365 backup program is said to be faster and more secure than previous versions when it comes to backing up the cloud.  Continue Reading

  

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  • Tanner Harding

• LogMeIn Bold360 updates improve chatbot customer experience

  LogMeIn Bold360 features new tools that will improve customer experience by streamlining communication, allowing agents to solve problems quickly, and managing bot involvement.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Windows Defender ATP coming to Mac OS with new name and features

  Windows Defender is coming to Mac OS along with a new name. The new Microsoft Defender Advanced Threat Protection is also getting new threat vulnerability management features.  Continue Reading

  

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  • Yuuki Nishida

• Ivanti Cloud offers device info, real-time data analytics

  Ivanti Cloud hopes to break down IT siloes by combining IT operations and security teams. The platform includes key features like device prescription and real-time updates.  Continue Reading

  

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  • Yuuki Nishida

• Microsoft HoloLens 2 headset brings AR to enterprises

  The Microsoft HoloLens 2 headset is here, with updated specs and new features built from Microsoft's enterprise cloud offerings. It supports Windows Core OS and brings AR to IoT.  Continue Reading

  

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  • Yuuki Nishida

• Samsung Galaxy S10 phones coming with 5G, Wi-Fi 6 and more

  Here's what you need to know about the new line of Samsung Galaxy S10 phones, including the S10, S10+, S10e and S10 5G.  Continue Reading

  

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  • Yuuki Nishida

• New Zoho office application software includes AI feature Zia

  Zoho's next generation office application software seeks to integrate business groups to contextualize the workplace with AI, according to the company.  Continue Reading

  

  By

  • Yuuki Nishida

• Samsung's 1 TB internal phone storage means headaches for IT

  Samsung's new embedded Universal Flash Storage brings 1 TB of potential problems for IT.  Continue Reading

  

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  • Yuuki Nishida

• Samsung Notebook 9 Pro 2-in-1 impresses with specs and looks

  Other business laptops look downright drab next to the newly redesigned Samsung Notebook 9 Pro 2-in-1, which also has the specs to compete with those Windows 10 workhorses.  Continue Reading

  

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  • Yuuki Nishida

• Compare the best Linux distros for enterprise servers

  Any of the popular Linux distributions can run on enterprise servers, but here's how to decide which is best for you. Compare SUSE, Red Hat, Oracle and Ubuntu Linux OSes.  Continue Reading

  

  By

  • Sander van Vugt