AI case studies
If you're considering artificial intelligence technologies and need some inspiration from companies that have already put it to work, you've come to the right place. Here you'll find AI case studies explaining how machine learning, natural language processing, facial recognition and artificial intelligence software changes the game for enterprises.
Top Stories
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Guest Post
05 Nov 2021
To achieve transformative outcomes, AI needs visionary leaders
To gain the business benefits of AI, leaders require a bold vision for AI adoption and scale that isn't piecemeal or a traditional top-down approach. Continue Reading
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Feature
14 Oct 2021
Google Cloud, Hologic use AI tools to fight cervical cancer
The tech giant and medical technology vendor are working together to make cervical cancer screening technology widely accessible to women everywhere and fight the disease. Continue Reading
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News
14 Sep 2021
AI hardware and software: The key to eBay's marketplace
At the AI Hardware summit 2021, an eBay exec discusses how its similarity system enables it to build an AI-driven marketplace for better latency and throughput. Continue Reading
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News
25 May 2021
How AI is changing Canada Life's recruiting process
Canada Life Assurance Company's initial adoption of a recruiting AI tool to rank candidates has proved so successful, it's paving the way for deeper investments in the technology. Continue Reading
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Feature
04 Mar 2021
AI projects yield little business value so far
Artificial intelligence has been red hot in recent years, but it is generating precious little business value so far, although World Remit and Virgin Hyperloop have met with some success Continue Reading
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Feature
26 Feb 2021
Steel producer reduces costs using AI in manufacturing
The largest long steel producer in Latin America used data and machine learning predictions to save money, while maintaining the same level of production quality. Continue Reading
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Feature
01 Feb 2021
Artificial general intelligence examples remain out of reach
Artificial general intelligence remains largely an aspiration goal of researchers, but as technologies advance, so too does the dream become more realistic. Continue Reading
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Feature
28 Dec 2020
Conversation intelligence helps ChowNow meet online order demand
Using RingDNA, online food ordering platform ChowNow can automatically surface insights about what works in sales calls to better coach its sales staff. Continue Reading
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Feature
26 Oct 2020
Insurance provider uses AI for legal to manage contracts
The legal team at Asurion, a major insurance provider, kept its documents spread out across filing cabinets, hard drives and the cloud. It turned to an AI platform to better manage them. Continue Reading
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Feature
19 Oct 2020
COVID-19 to drive more AI in retail for small retailers
Retailers were hit hard by the COVID-19 economic fallout, especially small, local businesses. Amid a shift online, AI could help some retailers adjust to the new reality. Continue Reading
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News
15 Oct 2020
New AI system to give Microsoft Seeing AI a boost
A new object captioning AI model from Microsoft strengthens the tech giant's accessibility services, which the vendor has championed for years. Continue Reading
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News
08 Oct 2020
Nvidia Jarvis, new conversational AI tool, now in open beta
A speech recognition services vendor in Great Britain turned to Nvidia Jarvis, a new framework for creating conversational AI models on GPUs, to quickly build a product. Continue Reading
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Feature
02 Oct 2020
IBM chatbot gives voting information to Idaho residents
By turning to IBM Watson Assistant, the state of Idaho deployed a chatbot to help voters get information about the primary elections, which were mail-in only, back in May. Continue Reading
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Feature
10 Sep 2020
AI in transportation reduces employee workloads
By using intelligent automation, a shipping company trimmed employee workloads, enabling employees to shift from document processing to customer service. Continue Reading
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News
03 Sep 2020
GCP powers AI in marketing at McDonald's
McDonald's uses the Google Cloud Platform to drive its personalized marketing efforts, which has helped the company grow and know its customers better. Continue Reading
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Feature
28 Aug 2020
It's been a slow road for AI in oil and gas industries
Analytics and AI can help oil and gas companies better predict supply and demand, involuntary flaring and where to drill. But the companies struggle to get talent. Continue Reading
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Infographic
25 Aug 2020
Modern AI evolution timeline shows a decade of rapid progress
AI has become an asset for organizations to better understand their business position, and its capabilities have improved dramatically over the past decade. Continue Reading
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Feature
13 Aug 2020
Process automation in education helps school during COVID-19
Using process automation, a school in Sydney helped keep classes going online by automating the daily roll call process. Organizations have increasingly turned to automation and AI during COVID-19. Continue Reading
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Feature
15 Jul 2020
Care provider uses automated machine learning in healthcare
An assisted living and transitional care provider uses DataRobot to automate the process of building and deploying machine learning models, enabling it to deploy models quickly. Continue Reading
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Feature
06 Jul 2020
Warehouse AI and robotics help train employees
Workers at a logistics and transportation company learn on the job with an autonomous cart, Chuck. The robot teaches employees the layout of the warehouses and where items are. Continue Reading
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News
26 Jun 2020
Bank modernizes with MLflow and Databricks
With Databricks and MLflow, an Argentinian bank modernized its infrastructure, increased customer retention and better managed its machine learning models. Continue Reading
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News
23 Jun 2020
Databricks AI in next-generation transportation
Virgin Hyperloop turned to Databricks to horizontally scale out and speed up its processes as it works to create a new form of transportation. Continue Reading
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News
11 Jun 2020
Predictive maintenance vendor launches AI warranty
A predictive maintenance vendor added a new warranty to its platform that pays customers $100,000 for repair if the AI-based prediction system fails to foresee a machine breakdown. Continue Reading
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Feature
28 May 2020
AI in sales can make smart lead recommendations
For one B2B sales tech company, a self-service AI startup founded by a former Google employee helps create lead recommendations using machine learning. Continue Reading
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News
22 May 2020
Using data and IBM AI to make coronavirus economic predictions
A major marketing firm has turned to IBM Watson Studio, and its data, to create an interactive platform that predicts the risk, readiness and recovery periods for counties hit by the coronavirus. Continue Reading
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Feature
20 May 2020
How AI is changing the storage consumption landscape
Deep learning, machine learning and neural networks are drastically changing how storage is consumed. Find out why this is happening and what products are helping meet this need. Continue Reading
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Conference Coverage
15 May 2020
IBM Think 2020: AI, security, COVID-19 news, trends and analysis
News at the IBM Think 2020 digital conference focused on paths to modernization -- including advanced AI and automation -- IoT, hybrid cloud infrastructure and cybersecurity. Continue Reading
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Feature
29 Apr 2020
AI helping higher education during the pandemic
By using AI and analytics, higher education schools can gauge how their students are faring at scale during the coronavirus pandemic. Continue Reading
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Feature
28 Apr 2020
Value of AI in capitalizing on big data, expanding automation
The strategic value of AI in business is growing as companies learn how to use AI technologies to capitalize on big data, drive automation and better serve customers. Continue Reading
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Feature
16 Apr 2020
Using ModelOps, a financial services company scales out
Using model operations (ModelOps), a fintech startup was able to scale up its model deployment quickly, while also maintaining model governance at scale. Continue Reading
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Feature
10 Apr 2020
Text search tool makes finding documents easier
Using a visually appealing approach, Keeper.fyi enables users to search text documents, images, and graphs and charts quickly and efficiently. Continue Reading
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Feature
31 Mar 2020
How to identify projects that create AI business value
When AI projects lead with technology, they rarely have a business impact. Instead, business leaders should target projects to make a meaningful improvement in processes. Continue Reading
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Feature
19 Mar 2020
Using automated machine learning for AI in insurance
Using dotData, an automated machine learning vendor, one of the largest insurance firms in Japan built out an AI platform that provides a personalized experience to customers. Continue Reading
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Feature
27 Feb 2020
Customer experience chatbot provides answers
Upwork has slowly been rolling out a customer experience chatbot service from vendor Ada, which it uses in conjunction with Zendesk to help provide customers with support. Continue Reading
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Feature
25 Feb 2020
How stock market prediction using AI impacts the trading floor
Robo-advisors and stock monitoring bots are changing the way traders and investors take on the stock market. Continue Reading
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Feature
13 Feb 2020
Customer experience vendor benefits from AI in forecasting
Using Anodot, customer experience software vendor Gainsight can automatically surface anomalies in its data and fix them, often before they become major problems. Continue Reading
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Feature
06 Feb 2020
Social media marketing vendor uses sentiment analysis
Falcon.io, a social media marketing vendor, turned to AI vendor Lexalytics to add automatic social media sentiment analysis capabilities to its platform. Continue Reading
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Feature
30 Jan 2020
RPA in payroll automates finance processes for NYP hospital
NewYork-Presbyterian, one of the largest hospitals in the U.S., looked to WorkFusion to automate some payroll processes, including filling out missed punch forms. Continue Reading
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News
23 Jan 2020
Eye transplant nonprofit turns to supply chain modeling
Eversight, a nonprofit that recovers and transports eye tissue, turned to a supply chain management software system to better predict supply routes. Continue Reading
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Feature
22 Jan 2020
GumGum uses machine learning annotation service Figure Eight
Computer vision vendor GumGum gets its training data from Figure Eight, a machine learning training data vendor. Figure Eight uses crowdsourcing to annotate training data. Continue Reading
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Feature
17 Jan 2020
AI in e-commerce helps product sales
EBay uses AI to power tools and services it built in-house to attract and retain users, such as automatic translation, image recognition and photo cleanup. Continue Reading
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Feature
17 Jan 2020
Hair salon uses front desk AI to boost appointments
A hair salon in Florida uses conversational AI to automatically engage clients over text. The bot answers questions and schedules appointments without human input. Continue Reading
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Feature
31 Dec 2019
Autonomous retail cuts operational costs, personalizes shopping
Companies are starting to deploy popular AI technologies like RFID, facial recognition and sensor tracking to provide consumers with autonomous shopping experiences. Continue Reading
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Feature
27 Nov 2019
Vendor 3PM uses AI and analytics to prevent Black Friday fraud
Using AI, analytics and Google Cloud tools, e-commerce intelligence vendor 3PM Solutions helps identify and take down counterfeit products for major e-commerce players. Continue Reading
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Feature
26 Nov 2019
Supervise data and open the black box to avoid AI failures
As AI blooms, marketers and vendors are quick to highlight easy positive use cases. But implementation can -- and has -- gone wrong in cases that serve as warnings for developers. Continue Reading
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Feature
25 Nov 2019
Tailored content heads machine learning in digital marketing
Consumers are no longer engaged with content alone -- companies need to create a robust digital marketing strategy personalized to each consumer. Machine learning is here to help. Continue Reading
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Feature
21 Nov 2019
AI in advertising captures audiences with personalized ads
Using AI technology, AdGreetz generates millions of personalized ads over the web and social media for its client Flipkart, an e-commerce vendor based in India. Continue Reading
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Feature
14 Nov 2019
Medline streamlines workflow by automating accounts payable
By using Abbyy for OCR and UiPath for RPA, Medline is automating accounts payable. This speeds up the filing of the 2,000 invoices the healthcare distributor receives daily. Continue Reading
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News
14 Nov 2019
Anaheim PD explores facial recognition for law enforcement
Using a facial recognition platform from Veritone, the Anaheim Police Department can more quickly identify suspects captured on camera by comparing photos with booking photos. Continue Reading
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Feature
13 Nov 2019
Leading storage for AI tools address workload capacity, performance
Today's AI storage platforms provide organizations stand-alone and prepackaged products designed to address the data storage and capacity needs of their AI workloads. Continue Reading
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Tip
12 Nov 2019
8 factors that make AI storage more efficient
AI workloads need storage optimized for performance, capacity and availability. Discover everything you'll want to consider when planning storage for AI applications. Continue Reading
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Feature
08 Nov 2019
Training data in facial recognition use cases reveals bias
Applications of facial recognition technology show incredible promise in law enforcement and personal privacy, but the risks are holding enterprises back from adoption. Continue Reading
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Feature
31 Oct 2019
Building a better conversational AI assistant requires emotion
Industry after industry is seeing benefits from chatbot implementation, but customers and developers are looking toward a future of more connected, intelligent conversational agents. Continue Reading
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Feature
31 Oct 2019
AI storage platforms meet machine learning, data analysis needs
Learn which storage for AI products organizations should consider buying, based on how machine learning and AI tasks will be performed and how data is collected in their environments. Continue Reading
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Feature
30 Oct 2019
Are AI applications failing to live up to hype in enterprise adoption?
Artificial intelligence has been baked into enterprise applications in recent years and often given special names, such as Einstein, Leonardo and Coleman. But has the hype delivered? Continue Reading
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Feature
11 Oct 2019
A chemical company simplifies workflows using RPA
Software from Automation Anywhere, an RPA vendor, was easy for Eastman Chemical Company employees to use at a desktop level to automatically handle daily tasks. Continue Reading
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News
08 Oct 2019
Adoption of AI in healthcare grows quickly, survey finds
The adoption of AI in healthcare is continuing to grow as the technology becomes more refined. Healthcare organizations are expecting to see returns in their AI investments. Continue Reading
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News
03 Oct 2019
Cornell Tech puts computer vision into practice on clothing
A team at Cornell Tech built a clothing recognition dataset, and recently turned to Samasource, which provides AI training data services, to annotate tens of thousands of images. Continue Reading
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Feature
30 Sep 2019
John Deere's software and AI journey
John Deere began a software journey more than a decade ago, hiring technology teams and developing new technologies, including AI, to help drive innovation in its machinery. Continue Reading
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Feature
20 Sep 2019
Clearsense uses Unravel Data for AI in performance management
Unravel Data uses AI in performance management to power its APM platform. Clearsense turned to Unravel to get automated optimizations and enable multi-cloud support. Continue Reading
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Feature
18 Sep 2019
6 criteria for selecting the right AI data storage
Buying the wrong storage AI platform could have serious implications. Learn the six considerations that can affect your organization's product choice and strategy. Continue Reading
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Feature
09 Sep 2019
Storage strategies for machine learning and AI workloads
Learn how organizations are using machine learning and AI to create actionable insights and what challenges they face as they develop their storage strategies. Continue Reading
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Feature
23 Aug 2019
Consumer goods company Unilever uses Google AI for marketing
Using Google Cloud products, including Google's Vision API and Natural Language API, Unilever creates innovative and personalized social media marketing campaigns. Continue Reading
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Feature
21 Aug 2019
With ThoughtSpot, GlobalTranz makes AI in logistics platform
GlobalTranz, a logistics company, uses AI and analytics in logistics to predict driver behaviors and plan shipping routes that will keep the shippers and the drivers happy. Continue Reading
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Feature
20 Aug 2019
3 GAN use cases that showcase their positive potential
GANs' ability to create realistic images and deepfakes have caused industry concern. But, if you dig beyond fear, GANs have practical applications that are overwhelmingly good. Continue Reading
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Feature
16 Aug 2019
Bibb County School District cybersecurity efforts use AI
Using AI-driven cybersecurity from ManagedMethods, a Georgia school district blocks external threats and identifies potentially harmful language in student documents. Continue Reading
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Feature
13 Aug 2019
Wayfair takes a dip into NLP image processing technology
At Wayfair, using computer vision and NLP to understand the meaning behind images and searches is the key to customer recommendation, satisfaction and easy substitutability. Continue Reading
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Feature
01 Aug 2019
Use of AI in government makes agencies smarter
Government agencies are starting to embrace some of the same AI technologies that typical enterprises use, and many are finding increased efficiencies along the way. Continue Reading
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Feature
19 Jul 2019
Agricultural equipment maker uses AI for customer experience
Using AWS services Redshift, S3 and SageMaker, as well as third-party tools, AGCO has created new AI marketing tools and a customer portal to better compete in a tight market. Continue Reading
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Feature
18 Jul 2019
AI in financial services helps speed consumer interaction
By using AI in finance, financial organizations are able to speed processes that otherwise would require more manual input from employees or consumers. Continue Reading
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Feature
12 Jul 2019
Automated transcription services for adaptive applications
NLP technologies have advanced in recent years. Using them, startups have been able to create automatic transcription software for adaptive applications. Continue Reading
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Feature
11 Jul 2019
AI in the legal industry focuses on augmenting research
From billable time invoice generation to patent attribute data mining, the implementation of AI in law firms has aided in reducing low-value, time-consuming paralegal work. Continue Reading
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Guide
01 Jul 2019
Digital finance technologies at epicenter of CFO transformations
Technologies like AI, analytics, bots, big data and blockchain could transform the finance function into a valued strategic partner for companywide digital transformation. Continue Reading
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News
27 Jun 2019
Use of AI in government still lags
Adoption of AI in government might lag behind the business world, but some agencies within the government hope to make more use of AI. Continue Reading
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Feature
21 Jun 2019
Successful retail robots improve the augmented workforce
The future of AI in the workplace relies on the successful integration of humans and bots. Retail use cases for cobots point to customer engagement and labor tasks. Continue Reading
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Feature
19 Jun 2019
AI network security tool autonomously does microsegmentation
To ensure network security, a U.S. law firm has turned to automated network microsegmentation vendor Edgewise. The startup uses machine learning to deploy microsegmentation. Continue Reading
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Feature
13 Jun 2019
AI in pharma: Pfizer team tries Vyasa deep learning platform
To help automatically categorize drug particle shapes, a Pfizer research team is experimenting with Vyasa, a deep learning platform for the life sciences. Continue Reading
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Feature
31 May 2019
How a chatbot sales platform helps King Kong on Broadway
Using an intelligent ticketing agent from vendor Broadw.ai, the Broadway production of 'King Kong' can better manage its brand while driving up ticket sales. Continue Reading
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Feature
22 May 2019
Inventory optimization machine learning tool sharpens pricing
Retailers are chasing data-driven process automation in hopes of boosting sales and streamlining margins. But how do you decide which processes to automate or vendor to implement? Continue Reading
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Feature
22 May 2019
DroneBase uses analytics-powered freelance payment system from Qwil
DroneBase uses Qwil, vendor of an analytics-based payroll and payments system, to automatically manage and pay the freelance drone pilots who use the DroneBase platform. Continue Reading
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Feature
22 May 2019
Deep learning recognition use cases grow as tech matures
As deep learning image and voice recognition technology improves, enterprises are finding novel ways to apply the technology to sharpen and improve their operations. Continue Reading
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Feature
15 May 2019
Automatic meeting transcription records business sessions
By using an automated transcription platform from Fireflies.ai, employees at Zenatta Consulting can more easily find and read transcripts from important client calls. Continue Reading
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Feature
02 May 2019
ShopRunner uses Databricks for machine learning in retail
Databricks user ShopRunner talks about the tools showed at Spark + AI Summit 2019, such as MLflow and Databricks Delta Lake. And Datameer reveals new Databricks integration. Continue Reading
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Feature
10 Apr 2019
Wield AI to personalize consumer products and aid logistics
Companies using AI to sell consumer products seek brand loyalty by using personalization, online sales capabilities and optimized inventory management Continue Reading
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Feature
26 Mar 2019
Artificial intelligence creativity tools mimic human ability
Computational creativity seeks to understand and reproduce facets of human creativity. From songwriting to image creation, artificial intelligence creativity tools are on the rise. Continue Reading
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Feature
25 Mar 2019
Chatbots in banking at Norway's largest financial company
By deploying semantics technology over neural networks, startup Boost.ai has created a conversational AI product that is used by the largest financial services company in Norway. Continue Reading
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Feature
22 Mar 2019
RPA in banking gives fintech a competitive edge
RPA in banking is setting its sights on fintech and flexible banking to compete with traditional banking. Community banks still see hurdles despite potential to wield RPA. Continue Reading
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Feature
07 Mar 2019
AI in fitness offers virtual trainers and customized wearables
From Fitbits to virtual support, wellness enterprises are positioning AI as a useful tool. Using AI in fitness clubs and products can enhance user comfort and personalization. Continue Reading
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Feature
01 Mar 2019
Common sense AI approaches point to more general applications
The race to attain artificial general intelligence is on. Ranging from predictions of 10 to 200 years away, the one thing experts can agree on is that common sense AI is the next step in the journey. Continue Reading
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Feature
05 Feb 2019
The new AI frontier: Hyperpersonalized automated advertising
AI-powered automated advertising is being utilized to connect consumer to products, leading to more sales. Simply put: Hyperpersonalized content is taking over the ad space. Continue Reading
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Feature
29 Jan 2019
Enterprises deploy AI in mining projects to improve analytics
By implementing AI in mining processes, enterprises are able to utilize data algorithms and automated machines to preserve the sensitive environment and their human workforce. Continue Reading
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Feature
21 Jan 2019
Footasylum drives growth with AI in retail business tools
AI-driven marketing tools from Peak, an AI and analytics services vendor, has helped apparel seller Footasylum better personalize marketing to customers. Continue Reading
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Feature
26 Dec 2018
AI winter is coming? Not this time, Tom Davenport says
A new AI winter, or downturn, is unlikely, even if the current slew of inflated expectations surrounding AI predicts inevitable disappointment, analytics expert Tom Davenport says. Continue Reading
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Feature
26 Dec 2018
Davenport: AI-based projects should be focused in scope
New AI projects in enterprises should focus on achievable goals rather than try to reinvent business processes or products and services, Tom Davenport says. Continue Reading
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Feature
30 Nov 2018
AI use in healthcare ramps up for app maker Cognoa
Applications of AI in healthcare have been relatively restricted due to regulatory and data challenges, but one startup is finding ways to make AI effective. Continue Reading
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Photo Story
30 Nov 2018
7 popular AI use cases today
AI use cases are cropping up in vertical markets ranging from healthcare to banking. Check out examples of how chatbots and other AI tools are changing the way business is done. Continue Reading
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Feature
28 Nov 2018
Compliance.ai uses Tibco Cloud Mashery for API mastery
Compliance.ai, a compliance and regulatory management platform vendor, uses Tibco Mashery to help manage and compile many different APIs and data sources. Continue Reading
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News
14 Nov 2018
An AI project should start with a question, not an insight
Avis' former director of BI and analytics talks about the kind of analytics capabilities and business problems you need to have before launching your next AI project. Continue Reading
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Tip
12 Nov 2018
Combat algorithm bias with these software test pointers
As AI penetrates all kinds of software, it's imperative that testers devise a plan to verify predictive results. Put QA professionals on task to root out AI bias. Continue Reading
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Feature
09 Nov 2018
Jumio identity verification technology benefits from AI
ID verification technology is boosted by products of AI and machine learning, including natural language processing, image processing and biometric tools. Continue Reading
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Feature
06 Nov 2018
Lessons learned from 3 AI use cases
Sharing use cases is a form of storytelling, and that may be a key to proving just how valuable AI can be for companies, according to Gartner's Erick Brethenoux. Continue Reading
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Feature
05 Oct 2018
Use of AI in pharma grows as drug-makers see big benefits
The use of AI in clinical trials, drug discovery and manufacturing is growing and, despite a few barriers, drug companies are expected to continue rolling out the technology. Continue Reading