Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Feature
29 May 2026
10 top AI knowledge management platforms for businesses
AI knowledge platforms use search and GenAI to surface and monetize enterprise information, but comparisons show wide variance in capabilities, integration, governance and scale. Continue Reading
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Feature
29 May 2026
The AI agent governance gap: How CIOs can gain control
AI agents are spreading faster than CIOs can manage. AI governance platform CEO David Baum explains why traditional IT governance tools struggle to monitor them. Continue Reading
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Tip
29 May 2026
Harness engineering: Agent harnesses as critical infrastructure
Harness engineering gives enterprises a framework to operationalize agentic AI with orchestration, memory, guardrails and runtime observability. Continue Reading
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Feature
29 May 2026
Scope 1, 2 and 3 emissions: Differences, with examples
With more companies tracking their carbon footprints, Scope 1, 2 and 3 emissions are under discussion. Discover what each is and the approaches to measure them. Continue Reading
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Guest Post
28 May 2026
Why AI systems need a boundary between reasoning and execution
Tightly coupled AI systems create control gaps. A reasoning-execution boundary enables policy-bound, traceable and auditable execution at scale across enterprise workflows. Continue Reading
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Feature
27 May 2026
AI agents can speed up work without simplifying it
AI agents might simplify work for users, but enterprises still need workflow mapping, process visibility and human oversight to manage hidden complexity. Continue Reading
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Opinion
27 May 2026
The antidote to 'evil AI' is more AI
AI-powered attackers are operating at machine speed. Don't fight back with human-speed defense. Continue Reading
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Feature
27 May 2026
AI's cybersecurity paradox: How CIOs can keep up with change
As AI tools such as Claude Mythos Preview can speed vulnerability discovery for attackers, CIOs are automating detection and response to keep pace. Continue Reading
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Feature
27 May 2026
How to choose the right IKMS in a fast-moving AI market
Poor platform selection is a leading cause of failed knowledge management system deployments. Product demos don't tell nearly enough. Five key factors can determine IKMS success. Continue Reading
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Feature
26 May 2026
AI agents need boring rules to do useful work
Agentic AI promises autonomy, but useful enterprise agents still depend on rules, context, governance, permissions and trusted systems of record. Continue Reading
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Tip
26 May 2026
Beyond the hype: A CIO's guide to LLM risk management
CIOs must prioritize LLM risk management as adoption grows. They should assess workflows, data security and vendor practices to mitigate risks and ensure safe AI use. Continue Reading
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Video
26 May 2026
Red Hat distinguished engineer unpacks 'The Agentic Paradox'
In this episode of IT Ops Query, Red Hat's Steve Watt explains the 'agentic paradox' and how agentic AI will change the value businesses bring and the way people think about work. Continue Reading
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News
22 May 2026
Disrupted by AI, SAP grapples with exposing its ERP data
Customers enticed by third-party AI apps might go elsewhere for ERP if SAP doesn't foster a healthy partner ecosystem that can access the wealth of data stored in its platforms. Continue Reading
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Tip
21 May 2026
AI tools are making resilience an enterprise-wide discipline
AI tools that support resilience at the business unit level can enable more personnel across an organization to engage in disaster recovery efforts. Continue Reading
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Feature
21 May 2026
IT automation benefits: A strategic guide for IT leaders
IT automation is shifting toward AI-driven, agentic systems that improve efficiency, agility and security while introducing governance and risk challenges for enterprises. Continue Reading
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Feature
20 May 2026
Artificial general intelligence: So close yet so far?
Before signing off on their AI strategies, businesses should weigh the anticipated arrival and potential impact of artificial general and super intelligence on future operations. Continue Reading
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Feature
20 May 2026
Avaya CX service blends AI, robots and human interactions
Avaya has partnered with avatarin to unify customer interactions among AI, remote human agents and physical spaces. The goal is to improve contextual customer service. Continue Reading
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Podcast
18 May 2026
Using a citizen developer program to boost AI deployments
In this podcast, Fabien Cros explains how consulting firm Ducker Carlisle gave business users low-code tools to jumpstart AI development, cut costs and free up IT staff time. Continue Reading
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Feature
15 May 2026
Educating the future AI-savvy human workforce
As the need for skilled AI workers approaches desperation levels for many businesses, unique and more personalized teaching methods are preparing tomorrow's AI workers. Continue Reading
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Answer
13 May 2026
Is it time to adopt autonomous endpoint management software?
Autonomous endpoint management tools promise AI-driven device oversight, but are they truly innovative, or just rebranded automation? Here's what IT leaders need to know. Continue Reading
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News
13 May 2026
IBM Think: AI transformation aims to shrink process, lift people
Executives at IBM Think want to use AI to remove friction for their people in the mid-to-long term, but understand significant change is necessary to get there. Continue Reading
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Feature
12 May 2026
AI drones undertake high-risk jobs along the supply chain
From power line and bridge inspections to remote and heavy cargo deliveries, autonomous AI drones are becoming the supply chain's version of air traffic controllers. Continue Reading
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Feature
12 May 2026
Can quantum-inspired algorithms help you now?
Quantum-inspired algorithms mimic quantum computing principles on classical hardware. Experts share how businesses can benefit from this innovative technology. Continue Reading
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Feature
12 May 2026
The top CIO challenges: AI hype, security and rapid change
TechTarget asked CIOs the biggest challenge they expect next year. Their answers point to AI adoption, rapid change and pressure to deliver business outcomes. Continue Reading
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Feature
11 May 2026
AI existential risk: Is AI a threat to humanity?
What should enterprises make of the recent warnings about AI's threat to humanity? AI experts and ethicists offer opinions and practical advice for managing AI risk. Continue Reading
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Tip
08 May 2026
10 AI-driven network management tasks
AI can automate key network operations tasks, such as anomaly detection, event correlation and ticketing. This shifts network engineers toward governance and system design. Continue Reading
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News
08 May 2026
ServiceNow AI push exposes different priorities in HR and IT
While the vendor introduced AI agents that can cross departments to execute common HR processes, experts noted the risks HR departments face when adopting the technology. Continue Reading
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Feature
08 May 2026
The AI factory model: What CIOs need to know
The AI experimentation phase is over. Enterprises are now racing to build AI factories that generate revenue, not just consume resources. Continue Reading
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Feature
07 May 2026
GenAI and synthetic data: What can go wrong in business?
GenAI's ability to improve everything it touches, including synthetic data, is undeniable, but when misused, simulated data can amplify bias, taint data and compromise security. Continue Reading
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Tip
07 May 2026
Generative AI ethics: 16 biggest concerns and risks
As adoption and use cases grow, generative AI is upending business models and driving ethical issues such as misinformation, brand integrity and job displacement to the forefront. Continue Reading
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Feature
07 May 2026
Understand greenhouse gas emissions vs. carbon emissions
The terms 'greenhouse gas' and 'carbon' are often used interchangeably. Learn what the meaning of each is and how the two relate to climate change and global warming. Continue Reading
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Feature
06 May 2026
Tableau in transition as AI forces BI vendors to evolve
With its new context layer for AI, the vendor is attempting a needed evolution as agents and other cutting-edge tools reduce enterprise reliance on traditional analytics. Continue Reading
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Podcast
04 May 2026
Understanding the science behind AI-based hiring assessments
In this podcast, Mike Hudy, chief science officer at Hirevue, says industrial-organizational psychology predicts success more accurately than old-school resumes and interviews. Continue Reading
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News
28 Apr 2026
Claude Mythos Preview and the new rules of cybersecurity
AI is reshaping cybersecurity. Anthropic's Claude Mythos Preview exposes a new era of rapid, autonomous vulnerability discovery and the governance challenges ahead. Continue Reading
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Feature
27 Apr 2026
Is the AI bubble about to burst, or is it recalibrating?
Massive investment is flowing into AI, but rising costs and inconsistent returns are testing whether the boom is sustainable and can deliver long-term business value. Continue Reading
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Tip
24 Apr 2026
12 generative AI tools for marketing and sales teams
Generative AI tools can automate content creation, personalize outreach and analyze customer data. Compare 12 tools for marketing and sales teams. Continue Reading
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Tip
24 Apr 2026
How businesses use KPIs to measure AI's performance
Business decision-makers under heavy pressure to justify the value of their AI projects look to key performance indicators for salvation. KPIs reveal AI's efficiency and ROI. Continue Reading
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Feature
22 Apr 2026
8 trends powering machine learning's dynamic new roles
Machine learning is evolving rapidly, driving trends like smaller models, edge computing, generative AI convergence, governance and ML health monitoring. Continue Reading
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Opinion
22 Apr 2026
SUSECON 2026: The push to operationalize AI
At SUSECON 2026, SUSE outlined a sovereignty-driven strategy for AI and infrastructure, pairing agentic operations with partnerships spanning NVIDIA, Switch and Cloudbase. Continue Reading
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Answer
22 Apr 2026
How does Microsoft 365 Copilot pricing and licensing work?
Microsoft 365 Copilot spans apps, chat and agents. Learn its licensing, prerequisites, pricing and use cases -- and how to plan deployment, governance and ROI. Continue Reading
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Feature
22 Apr 2026
Democratizing AI in business: The good, bad and ugly
AI democratization planned and introduced correctly can profoundly increase AI's business value -- but inadequate AI tools and poor workforce training can bring it all down. Continue Reading
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Tip
22 Apr 2026
What seeing AI as normal technology means for IT leaders
Viewing AI as a "normal" technology enables IT leaders to apply proven governance, integration and risk strategies. It removes the hype to drive real business outcomes. Continue Reading
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Tip
21 Apr 2026
How to use AI agents for infrastructure management
AI agents enable businesses to automate a variety of tasks, including infrastructure development. However, left unchecked, they can wreak havoc at the infrastructure layer. Continue Reading
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Feature
20 Apr 2026
How to start a career in AI: Advice from experts
AI careers don't follow one path. As AI becomes part of everyday work, more professionals are entering the field by building on what they already do and focusing on real results. Continue Reading
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Feature
20 Apr 2026
Business vs. provider: AI software restrictions to know
How much control do businesses have over the use of AI platforms they buy? Vendor acceptable use contracts and policies can determine an AI deployment's success or failure. Continue Reading
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Podcast
20 Apr 2026
Career cure for AI phobia: Be a beekeeper, not a worker bee
In this podcast, author Sharon Gai shares advice from her new book on using AI to do more with less and future-proof your job by building the innately human skills that will last. Continue Reading
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News
17 Apr 2026
How to escape agentification pilot purgatory for scalable AI
Deloitte exec says redesigning work is key and explains how to do it without stoking job-loss fears -- but only after a rigorous goal-setting process that sets clear priorities. Continue Reading
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Opinion
17 Apr 2026
Canva is showing us a glimpse of knowledge work's future
With Canva AI 2.0, the company appears to be evolving from a design tool into a full-fledged, AI‑powered productivity platform that could reshape knowledge work. Continue Reading
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Tip
17 Apr 2026
Citizen developers are redefining enterprise AI development
Generative AI is enabling nontechnical business users to build enterprise software, accelerating innovation while creating new risks around governance, security and control. Continue Reading
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Tip
17 Apr 2026
Infrastructure requirements for physical AI systems
Physical AI systems are becoming a priority for companies because of their strategic and operational advantages. But businesses must contend with their infrastructure needs. Continue Reading
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Feature
16 Apr 2026
GenAI in accounting: Chat BDO's ride from pilot to production
Accounting and advisory firm BDO built and deployed a proprietary AI platform so its tax and audit pros could automate routine tasks and significantly increase client-facing time. Continue Reading
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Feature
16 Apr 2026
5 real-world GenAI case studies
Real case studies show that GenAI offers value when CIOs target key bottlenecks and balance innovation with data governance. Continue Reading
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Feature
15 Apr 2026
AI could earn trust in transactional work first
AI might initially earn trust in transactional work, where narrower tasks, cleaner data and clearer oversight make procurement and manufacturing stronger proving grounds. Continue Reading
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Tip
14 Apr 2026
Top AI recruiting tools and software of 2026
AI now reaches every corner of recruiting and talent acquisition. Here's the latest on AI tools, from chatbots to agentic AI, plus details on products from 9 top vendors. Continue Reading
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Feature
14 Apr 2026
How Sikich balances GenAI innovation with security
Sikich CIO Scott Sanders explains how the firm uses well-defined governance, security controls and a focus on business-driven use cases to scale generative AI. Continue Reading
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Tip
14 Apr 2026
How contact centers detect and prevent fraud
Scammers may target contact centers, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers. Continue Reading
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Answer
14 Apr 2026
10 essential skills for modern contact center agents
Contact center agents must have a range of interpersonal and technological skills to interact with customers and resolve their issues quickly and with empathy. Continue Reading
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Feature
13 Apr 2026
The front office is being rebuilt around AI workflows
The front office is being rebuilt as AI moves from add-on features into connected workflows spanning customer service, research, marketing, data and business outcomes. Continue Reading
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Feature
10 Apr 2026
GenAI data center infrastructure reshapes business processes
Building and retrofitting data centers to support GenAI is not a matter of IF but WHEN, so the game plan must include power needs, grid connectivity, model training and permitting. Continue Reading
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Opinion
10 Apr 2026
RSAC 2026: End-user AI agents are here, but invisible
Agentic AI dominated RSAC 2026 as vendors grappled with invisible AI usage, shadow tools, unsecured end‑user agents and a renewed focus on the endpoint. Continue Reading
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Feature
10 Apr 2026
5 agentic AI case studies for CIOs
Agentic AI can help organizations automate complex workflows. Explore real stories of what worked, what didn't and what challenges kept CIOs up at night. Continue Reading
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Feature
10 Apr 2026
HR AI is becoming a change management story
AI in HR software is changing employee experience and HR workflows, turning automation into a broader story about rollout, trust and change management. Continue Reading
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Feature
09 Apr 2026
6 contact center trends shaping the future of customer service
As organizations look to turn contact centers into strategic assets, AI is reshaping analytics, omnichannel communications and agent workflows -- but not without trade-offs. Continue Reading
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Tip
09 Apr 2026
Contact center monitoring best practices for CX leaders
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Feature
09 Apr 2026
Orchestration is becoming enterprise AI's real test
Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs without creating more risk. Continue Reading
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Feature
08 Apr 2026
Inside the push to turn AI agents into suite functionality
Salesforce, Oracle, Workday and Zoom are pushing AI agents into suites and workflows, but each is taking a different path toward practical enterprise adoption. Continue Reading
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Feature
07 Apr 2026
GenAI in product manufacturing cuts costs but adds risks
In product design and manufacturing, GenAI systems are consolidating supplier data, improving processes and cutting significant software costs -- yet they raise unique concerns. Continue Reading
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Feature
06 Apr 2026
Agentic AI in practice: Lessons from real deployments
Martin Bufi of Info-Tech shares lessons from real deployments, including why multi-agent architecture and code-driven approaches are critical to scale. Continue Reading
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Podcast
06 Apr 2026
Inside SAP R&D on the convergence of agentic and physical AI
In this podcast, Yaad Oren, SAP's head of research and innovation and managing director of SAP Labs U.S., says smarter, autonomous physical AI devices are poised for business use. Continue Reading
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Feature
02 Apr 2026
Overcome roadblocks to GenAI adoption and unlock ROI
GenAI deployments can fall prey to unrealistic goals, misguided pilots, job loss fears, hidden costs and lack of trust. Governance and workforce readiness are keys to success. Continue Reading
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Opinion
02 Apr 2026
KubeCon EU 2026: Infrastructure catches up to AI
AI is reshaping infrastructure demands. At KubeCon EU 2026, vendors focused on Kubernetes abstraction, GPU management and automation to move AI from pilot to production. Continue Reading
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Tip
02 Apr 2026
Contact center compliance checklist for modern workforces
A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external regulations. Continue Reading
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Feature
01 Apr 2026
Open source AI: What it means for enterprise innovation
Open source AI is transforming enterprise innovation with greater flexibility and control, but organizations must address governance, security and operational challenges to scale effectively. Continue Reading
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Feature
01 Apr 2026
Domo drives customer excitement with latest AI capabilities
New features including an MCP server keep the vendor current with industry trends and have users imagining what's possible with agentic AI. Continue Reading
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Tip
31 Mar 2026
History of generative AI innovations spans 9 decades
Rapid GenAI advances are reshaping industries, sparking legal battles and driving embodied AI innovations, paving the way for transformative business processes and tools. Continue Reading
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Feature
27 Mar 2026
As AI advances, Domo is evolving to meet customer needs
Once viewed as an analytics specialist, the vendor's product development plans are now focused on helping users build agents and other applications that can be trusted and deployed. Continue Reading
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Feature
26 Mar 2026
Businesses face complex cost-cutting options with GenAI
Some GenAI cost saving candidates might disappoint. The best approach to cost reductions vary according to the business function and an enterprise's strategic business priorities. Continue Reading
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News
25 Mar 2026
Domo doubles down on AI with latest platform additions
New features such as an AI Library, a framework for building agents and an MCP server are all aimed at better enabling customers to operationalize their AI initiatives. Continue Reading
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Feature
24 Mar 2026
GenAI is ready for more autonomy, but supply chains are not
Disruptions, vulnerabilities, late deliveries and customer interactions are among the supply chain concerns that GenAI could address autonomously -- if businesses can trust it. Continue Reading
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Feature
24 Mar 2026
GenAI's role in a return trek to the moon and beyond
NASA's use of GenAI models in the Artemis space program and communication with Mars rovers provides valuable business lessons in governance and keeping humans in the loop. Continue Reading
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News
24 Mar 2026
Oracle calls Fusion Agentic Applications next-level AI for ERP
Analysts concur that the 22 new applications represent a significant leap from narrowly focused AI to teams of agents that coordinate tasks to achieve business objectives. Continue Reading
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Opinion
24 Mar 2026
Strap in for the next wave of AI
Nvidia's GTC highlights AI-driven storage innovations like CMX and STX, redefining data strategies for scalable inference and agentic AI. Continue Reading
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Tip
23 Mar 2026
5 questions every CIO should ask before investing in AI
AI investment is accelerating, but many initiatives fail to scale. Five key questions help CIOs evaluate use cases, data readiness, long-term value and risk before committing resources. Continue Reading
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Podcast
23 Mar 2026
Plan a multi-agent orchestration framework for scalable AI
In this podcast, 10Pearls partner Peter Hesse explains what can go wrong when expanding agentic AI across the enterprise, and why it helps to develop a governance framework. Continue Reading
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Tip
19 Mar 2026
Does your organization need an AI ethics committee?
Ethics oversight ensures high-risk AI use is accountable, responsible and compliant. Not all organizations need one; some incorporate this oversight into risk or legal teams. Continue Reading
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Tip
19 Mar 2026
8 contact center metrics to improve agent performance and CX
These metrics measure and report on productivity and effectiveness at the contact center agent level to ensure performance aligns with the overall mission of the organization. Continue Reading
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News
18 Mar 2026
RingCentral AIR Pro automates CX with agentic agents
RingCentral launched AIR Pro, an agentic AI platform to autonomously handle customer interactions with enterprise integrations, prebuilt agents and no-code tools. Continue Reading
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Feature
18 Mar 2026
Smarter robots: Agentic and physical AI converge in business
The robotics industry is entering a new era where, thanks to AI, robots learn, optimize and solve the world's most complex supply chain, logistics and labor challenges in real time. Continue Reading
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Tip
16 Mar 2026
How to use AI in storage management
Organizations can use AI for storage management and AIOps to learn where to make improvements in their storage infrastructure, but note the benefits and drawbacks. Continue Reading
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Feature
13 Mar 2026
Is GenAI villain and hero in data center power drama?
GenAI's infrastructure requirements drive up power demands for hyperscalers and other large data centers, but GenAI, and AI-based automation, could also help manage consumption. Continue Reading
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Feature
13 Mar 2026
C-suite shakeup: Demand for chief AI officers accelerates
GenAI's infiltration into virtually every aspect of business demands the C-suite make room for a CAIO focused on AI development, strategy, implementation, education and governance. Continue Reading
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Guest Post
13 Mar 2026
Time for AI: The 'too busy' problem is a software-age hangover
Higher education must prioritize enterprise AI as a strategic shift, not just tool buying. Learn how governance, alignment and a five-year plan can transform institutions. Continue Reading
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Tip
11 Mar 2026
5 economic models that drive AI success in CX strategies
Integrating AI technologies into customer experience workflows can cut costs. But focusing solely on cost reduction misses opportunities to accelerate revenue. Continue Reading
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Podcast
09 Mar 2026
Direct materials sourcing technology a hub for manufacturers
In this podcast, LightSource CEO Spencer Penn explains how three years at Tesla motivated him to solve sourcing inefficiencies that kill margins and slow product development. Continue Reading
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Feature
06 Mar 2026
GenAI streamlines enterprise knowledge management process
Business leaders sharpen insights, speed decisions and boost productivity using GenAI-powered knowledge management systems with their ability to unify and synthesize data. Continue Reading
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Tip
06 Mar 2026
A guide to contact center security best practices
Follow this comprehensive contact center security checklist that encompasses technology safeguards, customer data protection procedures and common business sense. Continue Reading
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Tip
05 Mar 2026
How to build a recruitment strategy: 10 key steps
A strong recruitment strategy helps organizations attract the right candidates. Learn 10 steps to evaluate policies, use recruiting technology and strengthen employer branding. Continue Reading
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Opinion
04 Mar 2026
Why multimodal AI is reshaping enterprise intelligence
Multimodal AI can transform industries by combining text, images, video and audio to solve complex problems single-modality systems often can't address. Continue Reading
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Feature
04 Mar 2026
How end-user computing is becoming a cost-control system
End-user computing has shifted from desktop support to a financial control plane, exposing SaaS sprawl, labor inefficiency and cost drift at the endpoint. Continue Reading
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Feature
03 Mar 2026
How GenAI deployments are redefining everyday work routines
GenAI deployments are making dramatic strides in boosting employee productivity, strategic analysis, software development cycles and customer service -- but not without risks. Continue Reading
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Opinion
02 Mar 2026
The promise and concern around end-user AI second brains
Human-delegated AI agents and "second brains" could transform knowledge work, but only if IT can balance governance, data security and rising shadow AI risks. Continue Reading
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Tip
27 Feb 2026
How to improve the contact center experience for customers
Customers expect contact center interactions to be fast, seamless and personal, but improving the experience requires balancing automation, self-service and human support. Continue Reading