Tech Watch

Contact center software and applications

• Act-On now a growth marketing platform, launches upgrades

  Act-On's product upgrades include a partnership with Zapier and enhancements to SMS and email messaging to customers, as well as new creation tools for edits on landing pages.  Continue Reading

  

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  • Taylor Driscoll

• Sequoia aims to help companies shore up return-to-work plan

  Sequoia Consulting Group's new Return to Work Center aims to help organizations plan for getting back into offices, with tools that enable policy and testing management.  Continue Reading

  

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  • Taylor Driscoll

• Data center liquid cooling market heats up

  As organizations increase server rack density, more C-level execs investigate liquid cooling technology. Industry experts see these systems as an operational and cost necessity.  Continue Reading

  

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  • Jessica Lulka, Site Editor

• HP ProBook 400 series additions aimed at SMBs, remote work

  The new ProBooks -- the 445 GH and 455 G7 -- feature the latest AMD Ryzen 4000 chip processor and enhanced security features to enable remote work and aid small businesses.  Continue Reading

  

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  • Taylor Driscoll

• SysAid announces launch of new workflow tool, Workflow Designer

  Workflow Designer uses a drag-and-drop process to make workflows easier to create with less training and can be crucial with the rise of employees working from home.  Continue Reading

  

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  • Taylor Driscoll

• Aprimo partners with Templafy on digital asset management

  The Aprimo Connector for Microsoft Office allows users to streamline data assets through a Templafy connector to applications like PowerPoint and Word.  Continue Reading

  

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  • Taylor Driscoll

• Lenovo ThinkPad models upgraded to Intel 10th Gen, AMD Ryzen 4000

  New models include Intel 10th Gen vPro CPUs and, on select models, AMD Ryzen 4000 Pro CPUs. Wi-Fi 6, ThinkShield and modern standby are also featured in the new models.  Continue Reading

  

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  • Taylor Driscoll

• Cobalt Iron rolls out Compass NAS backup system extension

  The new extension offers file-level backups on one integrated system that removes the use of NDMP silos to make the process less time-consuming for users.  Continue Reading

  

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  • Taylor Driscoll

• Yellowbrick Data, MicroStrategy partnership aims to enhance analytics

  The new partnership will enable flexible scalability, support for mixed workloads and multi-cloud support. The goal is to provide actionable insights into data.  Continue Reading

  

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  • Taylor Driscoll

• Akeneo rolls out newest version of PIM software

  Akeneo PIM version 4.0 features digital asset manager, API-integrated connection modules and AI attribute mapping to better organize enterprise data.  Continue Reading

  

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  • Taylor Driscoll

• Salesforce Trailhead Playground launches starter app to help users

  The new starter app features tips for new Trailhead Playground users, along with an easier way to install packages from AppExchange and receive login credentials.  Continue Reading

  

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  • Taylor Driscoll

• Totango introduces customer success tool Dynamic Assignment

  Dynamic Assignment is a new feature in the Totango Spark that allows service providers to quickly sift through customer success managers to find one who will exactly fit a customer's needs.  Continue Reading

  

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  • Taylor Driscoll

• Sophos adds mobile threat defense app to Intercept X line

  Intercept X for Mobile is compatible with iOS and Android devices, as well as Chrome OS and Chromebooks. It offers privacy protection, authentication and other security features.  Continue Reading

  

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  • Taylor Driscoll

• Acer Spin 5, TravelMate P6 preview: Great specs, good price

  At CES 2020, the Acer Spin 5 and Acer TravelMate P6 and P2 series headlined the vendor's appearance. Acer focused its upgrades on durability, productivity and affordability.  Continue Reading

  

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  • Jamison Cush, Senior Executive Editor

• Dell Latitude 9510 and XPS 13 preview: Best in business

  The Dell Latitude 9510 and XPS 13 unveiled at CES 2020 redefine the business laptop, touting features like 5G, AI, impossibly long battery life, maxed out displays and more.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Samsung Galaxy Chromebook, Galaxy Book Flex Alpha hands-on

  The Samsung Galaxy Chromebook revealed at CES promises more power and performance than competitors, while the Galaxy Book Flex Alpha is an affordable option to its predecessor.  Continue Reading

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  • Jamison Cush, Senior Executive Editor
  • Sabrina Polin, Managing Editor

• It's a foldable PC: Lenovo ThinkPad X1 Fold hands-on preview

  The much-awaited Lenovo ThinkPad X1 Fold headlined the vendor's CES 2020 appearance, accompanied by upgrades to two of its flagship laptops -- the ThinkPad X1 Carbon and Yoga.  Continue Reading

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  • Jamison Cush, Senior Executive Editor
  • Sabrina Polin, Managing Editor

• 5 predictions for 2020 software architecture trends

  The past decade brought big changes to app development and management. Now, our contributors predict what the biggest software architecture trends of 2020 will be.  Continue Reading

  

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  • Fred Churchville, TechTarget

• Google expands multiple Chrome password protection features

  Chrome's updated, built-in protections are intended to help users protect their passwords and data against malware, data breaches and phishing sites, according to the company.  Continue Reading

  

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  • Ha Ta

• Microsoft extends Office 365 benefit to nonprofit volunteers

  Thursday's announcement extends the company's September offering of 10 free Microsoft 365 Business licenses for nonprofits' employees to their volunteers.  Continue Reading

  

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  • Ha Ta

• New capabilities added to Alfresco Governance Services

  The updates are intended to secure electronically stored information residing across different locations in light of recent regulatory changes, including the GDPR, FOIA and CCPA.  Continue Reading

  

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  • Ha Ta

• Aviso introduces version 2.0 of AI-guided sales platform

  Version 2.0 provides artificial intelligence tools that predict deal close probabilities, guide next best actions and limit typos and unsaved changes during entry of data.  Continue Reading

  

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  • Ha Ta

• HP rolls out new remote workstation product ZCentral

  Key components of ZCentral include Z by HP rack-mounted workstations, ZCentral Remote Boost software and proprietary ZCentral Connect software to speed up high-compute workflows.  Continue Reading

  

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  • Ha Ta

• Oracle expands Customer Experience platform with Oracle Digital Sales

  Features of the new CRM tool include Oracle Digital Assistant and a user interface that brings tasks frequently done by sales reps into one place to reduce data entries and clicks.  Continue Reading

  

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  • Ha Ta

• Adobe Sign introduces updates targeting mobile device users

  The updates include a new home screen and a page for users to track the signing process, the ability to zoom and navigation buttons that help improve users' experience on mobile.  Continue Reading

  

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  • Ha Ta

• Kronos introduces its latest time clock, Kronos InTouch DX

  The newly launched time clock integrates with Workforce Dimensions, Kronos' workforce management suite, providing real-time updates to managers and employees.  Continue Reading

  

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  • Ha Ta

• Upland Software extends its portfolio with CRO tool Altify

  Features offered by Altify include analytics with Salesforce Einstein and Tableau, relationship map visualizations and integrations with applications in the CRO tool ecosystem.  Continue Reading

  

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  • Ha Ta

• New hardware, use cases shape server benchmarking needs

  Advancements in server hardware help admins address the latest data-intensive use cases. But this brings questions about the place of industrywide benchmarking standards.  Continue Reading

  

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  • Jessica Lulka, Site Editor

• Inboundgeo Marketing Suite introduces new direct mail tool

  Clients' website visitors can receive direct mail with customized content within 72 hours of their visits with the new Content Derived Filtering tool, according to the company.  Continue Reading

  

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  • Ha Ta

• Threat Stack Application Security Monitoring adds Python support

  Now supporting both Python and Node.js, Application Security Monitoring can identify risk throughout the software development lifecycle for both third-party and native code.  Continue Reading

  

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  • Ha Ta

• Adobe digital experience platform adds small businesses offerings

  Adobe is reaching out to small businesses with expansions to its product portfolio, which include Magento Commerce, Marketo Engage and Adobe Analytics Foundation among others.  Continue Reading

  

  By

  • Tanner Harding

• Splunk Mission Control launch enables a unified SOC

  Mission Control is intended to unify Splunk Enterprise Security, Splunk Phantom and Splunk User Behavior Analytics into the Splunk Security Operations Suite.  Continue Reading

  

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  • Ha Ta

• Coda launches next version of project management app

  Coda 2.0 includes updates to design, a smoother performance, more organizational tools and new features to secure documents, such as locking and permissions.  Continue Reading

  

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  • Tanner Harding

• Unit4 ERP software aims to prioritize people experience

  Unit4 promises to deliver features including the ability to self-drive, automate repetitive administrative tasks, integrate third-party applications and add customer extensions.  Continue Reading

  

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  • Ha Ta

• New small business ERP delivers SAP Business One alternative

  SMBs in search of an affordable ERP app can look to Priority Zoom a cloud-based platform designed to help small and medium-sized businesses manage each phase of the sales cycle.  Continue Reading

  

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  • Tanner Harding

• Alfresco Software acquires SAP connector company Pernexas

  The acquisition aims to make gaining new customers easier by providing another option to SAP customers looking for a cloud-native platform that can support SAP implementations.  Continue Reading

  

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  • Tanner Harding

• Bugcrowd launches Attack Surface Management platform

  The new platform provides an extra layer of testing by sending its findings to Bugcrowd's crowdsourced security testing tools.  Continue Reading

  

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  • Ha Ta

• WebPurify launches profanity filter for memes and images

  WebPurify has launched a beta of its Optical Character Recognition Profanity Filter Service to identify and block profane images on sites and apps with user-generated content.  Continue Reading

  

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  • Tanner Harding

• New website helps identify use cases for Salesforce AI

  Einstein's Guide to AI Use Cases is designed to help people identify use cases and Salesforce products for AI in different industries by determining which KPI is most important.  Continue Reading

  

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  • Tanner Harding

• Boomi platform adds API management, EDA support

  The latest Boomi updates allow users to speed up implementation and allow IT pros to take better advantage of their data and applications.  Continue Reading

  

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  • Ha Ta

• Ping Identity launches identity and access management tool

  PingCentral aims to streamline the identity and access management processes and bridge the gap between IAM teams and application teams to improve productivity.  Continue Reading

  

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  • Tanner Harding

• New Dell EMC ECS hardware, updated software available

  The EX500, aimed at midsize enterprises, joins the EX300 and EX3000 within the hardware line. The 3.4 version of the ECS platform aims to improve storage and data visibility.  Continue Reading

  

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  • Tanner Harding

• Shutterstock adds new features to content creation platform

  The updates to Shutterstock Custom accommodate social media campaign demands and include the ability to generate assets to increase engagement and e-commerce purchases.  Continue Reading

  

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  • Ha Ta

• Sophos launches Managed Threat Response service

  The new offering is built on Sophos' endpoint security platform Intercept X Advanced, with capabilities supported by the company's recent acquisition of Rook Security and DarkBytes.  Continue Reading

  

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  • Ha Ta

• Immuta introduces new features to Automated Data Governance

  The new updates also bring about native Hadoop distributed file system workspaces within Immuta and more ways to integrate Immuta with other applications and tools.  Continue Reading

  

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  • Ha Ta

• Turbonomic adds features to Application Resource Management

  The new features include continuous service optimization in Kubernetes and accurate container planning to ensure that applications have sufficient resources to perform.  Continue Reading

  

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  • Ha Ta

• OneLogin releases Chrome extension combating password reuse

  OneLogin said its new tool is capable of discovering phishing websites and does not store users' passwords. Instead, it uses hash analysis to identify reused and weak passwords.  Continue Reading

  

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  • Ha Ta

• Stateless offers software-defined interconnect platform

  The new platform, Luxon, provides software control that replaces customized hardware and offers more configuration possibilities with new switch technology.  Continue Reading

  

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  • Ha Ta

• Salesforce rolls out new security add-on for Quip

  The new security add-on, called Quip Shield, offers encryption and customization capabilities tailored to companies' specific security and compliance needs.  Continue Reading

  

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  • Ha Ta

• Quest Software updates NetVault Backup capabilities

  Quest Software has added backup and restoration of user mailboxes and OneDrive user and group files. SAP HANA and Nutanix AHV plug-ins have also been added.  Continue Reading

  

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  • Tanner Harding

• ManageEngine Applications Manager adds OCI monitoring

  ManageEngine rolls out support for Oracle Cloud Infrastructure performance monitoring in its Applications Manager platform. The tool can also predict growth.  Continue Reading

  

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  • Ha Ta

• Nintex launches no-code workflow automation tool

  Nintex has launched a no-code workflow automation tool, Workflow Generator, in an effort to bridge the gap between IT departments and process experts.  Continue Reading

  

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  • Tanner Harding

• Mobile Labs adds GigaFox Red, Silver to mobile device cloud suite

  The new GigaFox platforms enable users to create a pool of shareable mobile devices; remotely add, disable, reboot and unlock devices; control and monitor device usage and more.  Continue Reading

  

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  • Tanner Harding

• Nectar launches Customer Experience Assurance platform

  The new product includes features like auto-discovery and real-time alerting intended to enable contact center teams to test and discover network issues in a timely manner.  Continue Reading

  

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  • Ha Ta

• Zoho adds new Zoho One features, management application

  Zoho One customers can now make phone calls using Zoho's telephony platform, extend provisioning through custom apps and use the new application Orchestly to manage workflows.  Continue Reading

  

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  • Tanner Harding

• Security, management updates made to LogMeIn Bold360

  LogMeIn has updated the search optimizer, monitor view and workload organization features in its live agent and chat bot customer engagement and AI software platform Bold360.  Continue Reading

  

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  • Tanner Harding

• Cohesion is latest Acquia acquisition

  While Acquia would not provide specifics of the deal, the decision behind the acquisition of Cohesion was the chance to bring more value to customers, according to Acquia's CTO.  Continue Reading

  

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  • Tanner Harding

• Gigamon launches platform to improve application visibility

  Application Metadata Intelligence identifies network performance, application performance, operational technology communications and security and threat detection.  Continue Reading

  

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  • Tanner Harding

• Trustwave security platform provides visibility, control

  Trustwave Fusion is a cloud-based cybersecurity platform designed with the goal of giving users better insight into how security resources are provided and monitored.  Continue Reading

  

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  • Tanner Harding

• Hackers earn nearly $2M in HackerOne's hacking event

  One hundred hackers and 75 hackers in training gathered in Las Vegas for HackerOne's hacking event to find security flaws in organizations, including Verizon Media and GitHub.  Continue Reading

  

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  • Ha Ta

• New, updated Lenovo laptops for business coming this fall

  The X1 Carbon, ThinkPad X1 Yoga, ThinkPad X390 and ThinkPad T490 have all been updated, and Lenovo has added ThinkPad L13 and L13 Yoga to its offerings.  Continue Reading

  

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  • Tanner Harding

• CleverTap, Phiture launch customer engagement analytics framework

  AIC framework for customer experience analytics, developed in collaboration between CleverTap and Phiture, promises to give marketers actionable insight and improve CX.  Continue Reading

  

  By

  • Sabrina Polin, Managing Editor

• Nuxeo Content Services Platform updates bring flexibility

  Nuxeo updated its content services platform to expand its reach and flexibility with other services. The Nuxeo platform now includes support for Sitecore, Aspera and more.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• RollWorks updates its account-based marketing platform

  New RollWorks features include account suggestions, Salesforce syncing and account groups to better align sales and marketing teams' efforts for potential customers.  Continue Reading

  

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  • Tanner Harding

• New Qualcomm Wi-Fi 6 platforms bring speed to large networks

  Wi-Fi 6-enabled Qualcomm Networking Pro Series platforms come in four configurations, but all are intended for use in dense, congested networks like offices and malls.  Continue Reading

  

  By

  • Sabrina Polin, Managing Editor

• Dell, Google team up on Chromebooks for enterprise

  The Latitude 5400 and Latitude 5300 2-in-1 give enterprise users the Dell Latitude hardware with the Google Chrome operating system in an effort to provide security and speed.  Continue Reading

  

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  • Tanner Harding

• Parabole search analytics product moves to Azure Marketplace

  Parabole.ai moved its Cognitive Analytics Platform onto Azure Marketplace in a move that aligns with the current trend of tool and platform vendors moving to a cloud service.  Continue Reading

  

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  • Tanner Harding

• Puppet launches its first vulnerability remediation product

  Puppet Remediate is a vulnerability remediation product that shares data between security and IT ops, provides risk-based prioritization and offers agentless remediation.  Continue Reading

  

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  • Tanner Harding

• SolarWinds Discovery offers low-cost way to manage IT assets

  SolarWinds expands its IT service management offerings with a software service that lets IT teams locate, map and manage their software and hardware assets.  Continue Reading

  

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  • Ha Ta

• Big Switch updates its Cloud-First Networking portfolio

  Big Switch Networks' new products and features aim to help solve issues such as lack of operational consistency, visibility and management in hybrid environments, and shadow IT.  Continue Reading

  

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  • Ha Ta

• New end-to-end NetApp NVMe product announced

  NetApp's new EF600 series delivers 2 million sustained IOPS, response times under 100 microseconds and 44 GBps of throughput designed to give enterprises faster insights.  Continue Reading

  

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  • Tanner Harding

• Evergage launches Data Warehouse, a BI analytics product

  Data Warehouse, Evergage's new BI analytics product, is designed to collect and analyze customer data in an effort to provide more information and analysis to business analysts.  Continue Reading

  

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  • Tanner Harding

• DigitalOcean Managed Databases add MySQL, Redis support

  Expanding its database management system offerings, cloud computing vendor DigitalOcean added Managed Databases support for MySQL and Redis.  Continue Reading

  

  By

  • Sabrina Polin, Managing Editor

• LivePerson Inc. adds new capabilities to Maven AI

  Maven AI's updates are aimed at enabling new conversational commerce use cases. The new capabilities include Maven Assist, Maven AI-Powered Routing and Maven Developer APIs.  Continue Reading

  

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  • Ha Ta

• Upgrades to Nintex Forms simplifies electronic form creation

  The new form designer by Nintex brings user-friendly capabilities to Nintex Forms for both electronic form creation and data collection processes.  Continue Reading

  

  By

  • Sabrina Polin, Managing Editor

• Virtual Instruments expands portfolio with Metricly acquisition

  Virtual Instruments added more offerings to its cloud migration and hybrid infrastructure management portfolio with an acquisition of Metricly.  Continue Reading

  

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  • Ha Ta

• Metadata.io updates boost marketing personalization, automation

  Updates to Metadata's AI marketing platform include new usability features and improved automation to bolster its marketing personalization to target new and existing clients.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Updates to Infor Concierge aim to improve customer access

  With updates to Infor Concierge, the vendor intends to improve customer access to Infor ERP services and products to expedite the problem-solving process.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Fusion announces improvements to FusionWorks Pro UC

  Fusion delivered enhancements to its UCaaS platform, FusionWorks Pro UC, developed on the company's Single Source cloud services platform.  Continue Reading

  

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  • Ha Ta

• Conversica AI platform receives upgrades for productivity

  Conversica's AI platform, Conversica AVA.ai, received upgrades that are intended to personalize communication with customers and improve productivity.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Black Hat 2019 brings out new security, protection offerings

  The 22nd Black Hat conference in Las Vegas brought together a slew of vendors in network and data security with a variety of security offerings to pitch.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Atos, Nice inContact partner to offer cloud contact center

  Atos will integrate CXone with Circuit and sell it as Cloud Contact Center-powered by CXone. Customers will still have the option of Atos' on-premises contact center platform.  Continue Reading

  

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  • Tanner Harding

• Entuity is latest Park Place Technologies acquisition

  The terms of the acquisition have not been disclosed, but Park Place Technologies hopes to make Entuity a key component of its multivendor service delivery model.  Continue Reading

  

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  • Tanner Harding

• Samsung Unpacked brings Note10 and 10+, DeX improvements

  At Samsung Unpacked 2019, the newest Galaxy note models were revealed, along with DeX updates, a hybrid laptop, smartwatch updates and more.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• VMware HCX updates aim to simplify workload migration

  The latest version of VMware HCX was designed to simplify workload migration and includes non-vSphere to vSphere migration and large-scale bulk migration.  Continue Reading

  

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  • Tanner Harding

• Updates available for Lifesize video conferencing platform

  New Lifesize updates include screen sharing in the mobile app, integration with G Suite and Office 365 calendars in the web and desktop apps, and new administrative controls.  Continue Reading

  

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  • Tanner Harding

• Itential adds new network automation tool to portfolio

  Automation Gateway is a new stand-alone application within the Itential Automation Platform architecture. It aims to integrate existing automation and transform scripts into APIs.  Continue Reading

  

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  • Tanner Harding

• Force Marketing introduces platform for personalized marketing

  Drive by Force Marketing is a personalized marketing video platform for car dealerships to increase engagement with returning and prospective customers.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Aysling launches new vendor management software

  Vendor Management is a cloud-based software designed to help businesses manage their vendors and vendors' employees. It lets users track payments, store files, see invoices and more.  Continue Reading

  

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  • Tanner Harding

• LogicHub introduces automation updates to its SOAR platform

  Security vendor LogicHub introduced new features to its SOAR platform that intend to automate tedious threat detection and response processes and save security teams time.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Google database portfolio to include 3 new additions

  Google Cloud Platform is now offering Cloud SQL for Microsoft SQL Server in alpha, federated queries from BigQuery to Cloud SQL and expansion of Elastic Cloud to Japan and Sydney.  Continue Reading

  

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  • Ha Ta

• BlackBerry Intelligent Security enables flexible security policy

  BlackBerry launched a new unified endpoint management platform, BlackBerry Intelligent Security, which changes security policies by calculating user risk.  Continue Reading

  

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  • Ha Ta

• New features added to Juniper Networks security platform

  New features include containerized firewalls and the incorporation of SecIntel into MX Series routers as part of Juniper Networks' effort to provide security throughout a network.  Continue Reading

  

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  • Tanner Harding

• Bluescape releases newest version of its mobile app

  The newest Bluescape app enables users to give presentations by launching a session from the app onto a larger touchscreen. The app is available for both Android and iOS.  Continue Reading

  

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  • Tanner Harding

• Exten Technologies releases 3.0 version of NVMe platform

  Exten Technologies' HyperDynamic storage software is now available in its newest iteration. New features added were designed to simplify NVMe-oF storage management and deployment.  Continue Reading

  

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  • Tanner Harding

• CloudKnox Security adds privileged access features to platform

  CloudKnox Security updated its Cloud Security Platform with features such as Privilege-on-Demand, Auto-Remediation for Machine Identities and Anomaly Detection.  Continue Reading

  

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  • Ha Ta

• New Gurucul network traffic analysis tool debuts

  Gurucul's new Network Behavior Analytics tool uses machine learning analytics to provide a full view of network activity to identify and monitor unusual activity from any entity.  Continue Reading

  

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  • Tanner Harding

• SafeBreach launches new platform to prioritize, mitigate security gaps

  SafeBreach has launched SafeBreach GRID, a breach and attack simulation application that helps security teams decide which security gaps to address first.  Continue Reading

  

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  • Ha Ta

• Naveego launches tool for analyzing data quality and health

  Naveego Accelerator enables users to check for inaccurate data, incomplete data or improperly formatted data to prevent inconsistencies that could cost businesses money.  Continue Reading

  

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  • Tanner Harding

• Adobe Experience Platform adds features for data scientists

  New Adobe analytics features Query Service and Data Science Workspace are generally available on the Adobe Experience Platform after being announced in beta almost a year ago.  Continue Reading

  

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  • Sabrina Polin, Managing Editor