Learning guides

Guides and tutorials related to specific subjects including security, storage, programming, IT governance, data transmission, lifecycle management and technology used in vertical industries.

SearchNetworking

protocol data unit (PDU)
In networking, a protocol data unit is the basic unit of exchange between entities that communicate using a specified networking ...
software-defined networking (SDN)
Software-defined networking (SDN) is an architecture that abstracts different, distinguishable layers of a network to make ...
What is 6G? Overview of 6G networks & technology
6G (sixth-generation wireless) is the successor to 5G cellular technology. 6G networks will be able to use higher frequencies ...

SearchSecurity

man in the browser (MitB)
Man in the browser (MitB) is a security attack where the perpetrator installs a Trojan horse on the victim's computer that is ...
Patch Tuesday
Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...
parameter tampering
Parameter tampering is a type of web-based cyber attack in which certain parameters in a URL are changed without a user's ...

SearchCIO

e-business (electronic business)
E-business (electronic business) is the conduct of business processes on the internet.
business resilience
Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business ...
chief procurement officer (CPO)
The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and ...

SearchHRSoftware

performance and accountability reporting (PAR)
Performance and accountability reporting (PAR) is the process of compiling and documenting factors that quantify an ...
chief human resources officer (CHRO)
Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.
talent management
Talent management is a process used by companies to optimize how they recruit, train and retain employees.

SearchCustomerExperience

first call resolution (FCR)
First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.
customer intelligence (CI)
Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...
clickstream data (clickstream analytics)
Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about...

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