IT service management & procurement
Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.- indemnification - In service level agreements (SLAs) and other legal contracts such as end-user license agreements (EULAs), indemnification is the part of an agreement that provides for one party to bear the monetary costs, either directly or by reimbursement, for losses incurred by a second party.
- information asymmetry - Information asymmetry is an imbalance between the knowledge of relevant factors and details between two negotiating parties.
- insourcing - Insourcing is a business practice in which work that would otherwise have been contracted out is performed in house.