IT service management & procurement
Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.- service assurance (SA) - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.
- service level indicator - A service level indicator (SLI) is a metric that indicates what measure of performance a customer is receiving at a given time.
- service-level agreement (SLA) - A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
- should-cost analysis (should-cost review) - A should-cost analysis, also called a should-cost review, is a procurement strategy for cost optimization in which the customer reverse engineers the cost of producing a finished product or service and uses that information to negotiate a contract.
- sidecar proxy - A sidecar proxy is an application design pattern which abstracts certain features, such as inter-service communications, monitoring and security, away from the main architecture to ease the tracking and maintenance of an application.