Browse Definitions :

IT service management & procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • service assurance (SA) - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.
  • service level indicator - A service level indicator (SLI) is a metric that indicates what measure of performance a customer is receiving at a given time.
  • service-level agreement (SLA) - A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.
  • should-cost analysis (should-cost review) - A should-cost analysis, also called a should-cost review, is a procurement strategy for cost optimization in which the customer reverse engineers the cost of producing a finished product or service and uses that information to negotiate a contract.
  • sidecar proxy - A sidecar proxy is an application design pattern which abstracts certain features, such as inter-service communications, monitoring and security, away from the main architecture to ease the tracking and maintenance of an application.
Networking
  • remote infrastructure management

    Remote infrastructure management, or RIM, is a comprehensive approach to handling and overseeing an organization's IT ...

  • port address translation (PAT)

    Port address translation (PAT) is a type of network address translation (NAT) that maps a network's private internal IPv4 ...

  • network fabric

    'Network fabric' is a general term used to describe underlying data network infrastructure as a whole.

Security
  • governance, risk and compliance (GRC)

    Governance, risk and compliance (GRC) refers to an organization's strategy for handling the interdependencies among the following...

  • total risk

    Total risk is an assessment that identifies all the risk factors associated with pursuing a specific course of action.

  • steganography

    Steganography is the technique of hiding data within an ordinary, nonsecret file or message to avoid detection; the hidden data ...

CIO
  • microtargeting

    Microtargeting (also called micro-niche targeting) is a marketing strategy that uses consumer data and demographics to identify ...

  • business process

    A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should ...

  • business process improvement (BPI)

    Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas ...

HRSoftware
  • employee onboarding and offboarding

    Employee onboarding involves all the steps needed to get a new employee successfully deployed and productive, while offboarding ...

  • skill-based learning

    Skill-based learning develops students through hands-on practice and real-world application.

  • gamification

    Gamification is a strategy that integrates entertaining and immersive gaming elements into nongame contexts to enhance engagement...

Customer Experience
  • Microsoft Dynamics 365

    Dynamics 365 is a cloud-based portfolio of business applications from Microsoft that are designed to help organizations improve ...

  • Salesforce Commerce Cloud

    Salesforce Commerce Cloud is a cloud-based suite of products that enable e-commerce businesses to set up e-commerce sites, drive ...

  • Salesforce DX

    Salesforce DX, or SFDX, is a set of software development tools that lets developers build, test and ship many kinds of ...

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