Browse Definitions :

IT service management & procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • letter of intent - A letter of intent (LOI) is a document outlining the general plans of an agreement between two or more parties before a legal agreement is finalized.
  • limitation of liability clause - A limitation of liability clause is the section in a service-level agreement (SLA) that specifies the amounts and types of damages that each party will be obliged to provide to the other in particular circumstances.
  • Linkerd - Linkerd is an open-source network proxy developed by Buoyant to be installed as a service mesh.
  • Liquidware - Liquidware is a company that provides monitoring and management software for physical, virtual and cloud desktop deployments.
  • list price - The list price is the stated value for which something is offered for sale through a particular channel such as a showroom, a retail store, a catalog or a retail, wholesale or distributor website.
  • LOB (line of business) - An LOB (line-of-business) application is one of the set of critical computer applications that are vital to running an enterprise, such as accounting, supply chain management, and resource planning applications.
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SearchNetworking
  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

  • overlay network

    An overlay network is a virtual or logical network that is created on top of an existing physical network.

SearchSecurity
  • X.509 certificate

    An X.509 certificate is a digital certificate that uses the widely accepted international X.509 public key infrastructure (PKI) ...

  • directory traversal

    Directory traversal is a type of HTTP exploit in which a hacker uses the software on a web server to access data in a directory ...

  • malware

    Malware, or malicious software, is any program or file that is intentionally harmful to a computer, network or server.

SearchCIO
  • chief transformation officer (CTO)

    Chief transformation officer is an executive role, often in the C-suite, that focuses on bringing about change as well as growth ...

  • data latency

    Data latency is the time it takes for data packets to be stored or retrieved. In business intelligence (BI), data latency is how ...

  • chief data officer (CDO)

    A chief data officer (CDO) in many organizations is a C-level executive whose position has evolved into a range of strategic data...

SearchHRSoftware
SearchCustomerExperience
  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

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