IT service management & procurement
Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.- business case - A business case is a written or verbal value proposition that is intended to educate a decision maker and convince them to take some kind of action.
- business impact analysis (BIA) - A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.