Browse Definitions :

IT service management & procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.

  • statement of work (SOW) - A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.
  • strategic sourcing - Strategic sourcing is an approach to supply chain management that formalizes the way information is gathered and used so that an organization can leverage its consolidated purchasing power to find the best possible values in the marketplace.
SearchNetworking
  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

  • overlay network

    An overlay network is a virtual or logical network that is created on top of an existing physical network.

SearchSecurity
  • X.509 certificate

    An X.509 certificate is a digital certificate that uses the widely accepted international X.509 public key infrastructure (PKI) ...

  • directory traversal

    Directory traversal is a type of HTTP exploit in which a hacker uses the software on a web server to access data in a directory ...

  • malware

    Malware, or malicious software, is any program or file that is intentionally harmful to a computer, network or server.

SearchCIO
  • data latency

    Data latency is the time it takes for data packets to be stored or retrieved. In business intelligence (BI), data latency is how ...

  • chief data officer (CDO)

    A chief data officer (CDO) in many organizations is a C-level executive whose position has evolved into a range of strategic data...

  • information technology (IT) director

    An information technology (IT) director is the person in charge of technology within an organization. IT directors manage ...

SearchHRSoftware
SearchCustomerExperience
  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

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