Browse Definitions :
Definition

help system (help file)

A help system (sometimes called a help file ) is a documentation component of a software program that explains the features of the program and helps the user understand its capabilities. A bit like an extensive, organized, and thorough collection of FAQ s (frequently asked questions), the help system's purpose is to provide the answers that a user needs to understand to use the program effectively.

In most Windows applications, pressing the F1 key opens the help system for the program. Most often, a help system consists of a multi-part window with a program overview, an index, a contents listing, and a search capacity. In Microsoft Word, however, pressing F1 may summon an extremely persistent animated paper clip character called Clippit, often referred to as "Clippy." Designed to be user-friendly, Clippit does his best to respond to natural language questions.

In Word '97 and 2000, if you'd prefer a different assistant, you can select another one: Go to Help > select Show the Office assistant (if Clippit is already selected, just right-click and select Options ) > select the Gallery tab, and hit the Next button to choose among an Albert Einstein look-alike, Mother Nature, a robot, and others (assuming you've installed them). If you'd prefer to look for answers yourself, click the Options tab and deselect Use the Office Assistant . Then, the Help menu will take you to the traditional help system for Word.

There are a number of products, such as RoboHelp and ComponentOne, that are used to automate the tasks involved in help system development.

This was last updated in March 2011
SearchNetworking
SearchSecurity
  • man in the browser (MitB)

    Man in the browser (MitB) is a security attack where the perpetrator installs a Trojan horse on the victim's computer that is ...

  • Patch Tuesday

    Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

  • parameter tampering

    Parameter tampering is a type of web-based cyber attack in which certain parameters in a URL are changed without a user's ...

SearchCIO
  • e-business (electronic business)

    E-business (electronic business) is the conduct of business processes on the internet.

  • business resilience

    Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business ...

  • chief procurement officer (CPO)

    The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and ...

SearchHRSoftware
SearchCustomerExperience
  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

  • clickstream data (clickstream analytics)

    Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about...

Close