Browse Definitions :
human capital management (HCM) Workplace transformation: 8 steps to build a successful plan
X

7 employee experience stats to reshape your EX strategy

Businesses that invest in their employees and provide exceptional EX are more successful than their counterparts that don’t.

Employees are the first customers for any business, so it’s just as important to provide a great experience for employees as it is customers.

Employee experience (EX) is the journey a worker takes with his or her company. This journey includes every interaction the employee has with a particular employer -- from job candidacy to leaving the company. Important components of the employee experience include the organization’s physical workspace, corporate culture, technology and employee well-being.

Here are seven statistics showing the importance of a positive employee experience.

1. Engaged employees show up to the job and do more work

Businesses with engaged employees see a 41% reduction in absenteeism and a 17% increase in employee productivity, according to Gallup's "State of the American Workplace" report.

Engaged, happy employees provide better service to customers and the company as a whole, the report noted. And since engaged employees are productive and on the job more than disengaged employees, they are more familiar with customer needs.

2. Work-life balance is important to the employee experience

Approximately 87% of employees expect their employers to support a healthy work-life balance, according to a survey from Glassdoor.

A good work-life balance provides benefits for employees and businesses. A healthy balance can actually increase employee performance, as it motivates employees to increase their workloads.

For example, encouraging employees to take breaks during the day will give them time to take care of personal business, such as making doctor appointments and checking personal email -- tasks that they won't have to do when they're supposed to be working.

3. Well-being drives employee performance

Many organizations view well-being as a business performance strategy as well as an employee benefit, according to Deloitte's "2018 Global Human Capital Trends" survey.

In fact, 60% of surveyed employees said well-being enhances employee retention, and 61% said it improves employee productivity and bottom-line business results.

Moreover, CareerBuilder's survey on stress in the workplace found that 61% of employees feel burned out on the job, while 31% reported high levels of stress.

Depression, sleepless nights and anger issues are among the stress-related symptoms workers said they've experienced. Stress also affects job satisfaction: Roughly 33% of workers with high stress levels said they are dissatisfied with their jobs, according to CareerBuilder.

Some of the reasons for employee stress include the following:

  • being asked to complete tasks for which they aren't equipped;
  • lack of support from colleagues and managers;
  • unrealistic expectations;
  • heavy workloads; and
  • fast-approaching deadlines.

To ease stress, managers can loosen deadlines and meet with their employees to help them prioritize their work. Many companies have also improved their physical environments to encourage healthy behaviors, such as stocking break rooms with healthy food, and installing appropriate lighting and ergonomic workstations.

Tools to improve employee experience graphic

4. Recognition is tied to performance

Approximately 92% of workers said that when they're recognized for specific tasks, they're more likely to do them again in the future, according to the "2020 Engagement and Retention" report from Achievers Solutions Inc. Recognition makes employees feel appreciated and motivates them to work harder.

Lack of recognition, on the other hand, is the third most common reason employees choose to leave their jobs -- with the two most common reasons for leaving a job being compensation and career advancement.

While many employees think they're doing their jobs well, they may not feel that management really appreciates their work. One way to address this issue is for employers to use internal social media to strengthen relationships with employees by posting positive reviews of their projects.

5. Disengaged employees cost businesses money

Disengaged employees cost organizations an estimated $450 billion to $550 billion every year in the United States, according to a report by The Engagement Institute.

Approximately 95% of workers said they know when they're becoming disengaged, which is usually due to a lack of compelling business goals, trusted relationships and well-designed jobs.

To engage employees, managers should connect employees' work to business objectives, recognize contributions and promote an environment of collaboration. Communication is also key to a healthy, engaging company culture.

6. Showing empathy improves employee retention

More than 90% of employees, HR professionals and CEOs said it's important for their companies to demonstrate empathy, as reported in the "2020 State of Workplace Empathy" study from Businessolver Inc. However, while 91% of CEOs said their organizations are empathetic, only 68% of employees said the same -- emphasizing the gap between business leaders and their employees.

Moreover, 83% of employees would consider leaving their current companies for similar roles at organizations that are more empathetic.

One way for organizations to demonstrate empathy is through the benefits they offer. More than 90% of workers emphasized the importance of an employer that offers family leave benefits -- such as maternity and paternity leave, bereavement and time to care for sick family members.

7. Bank employees believe AI will make their jobs more interesting

Technology can also help improve the employee experience. Approximately 61% of bank employees said introducing artificial intelligence would make their jobs more interesting, and 67% said AI would create more opportunities for them, according to a report from Accenture.

Moreover, the report found banks that invest in AI could boost their employment levels by 14%.

In fact, 67% of banking executives expect AI to result in a net gain in jobs within their bank by 2022, and more than two-thirds of bank employees said AI would improve their work and work-life balance.

Next Steps

Actions that will improve employee experience

Top-notch tools for increased employee engagement

Essential employee engagement survey questions

How to measure employee experience and satisfaction

Ways HR and IT can collaborate on employee experience

Dig Deeper on IT career paths

Networking
  • local area network (LAN)

    A local area network (LAN) is a group of computers and peripheral devices that are connected together within a distinct ...

  • TCP/IP

    TCP/IP stands for Transmission Control Protocol/Internet Protocol and is a suite of communication protocols used to interconnect ...

  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

Security
  • identity management (ID management)

    Identity management (ID management) is the organizational process for ensuring individuals have the appropriate access to ...

  • fraud detection

    Fraud detection is a set of activities undertaken to prevent money or property from being obtained through false pretenses.

  • single sign-on (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for ...

CIO
  • project scope

    Project scope is the part of project planning that involves determining and documenting a list of specific project goals, ...

  • core competencies

    For any organization, its core competencies refer to the capabilities, knowledge, skills and resources that constitute its '...

  • change management

    Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes...

HRSoftware
  • recruitment management system (RMS)

    A recruitment management system (RMS) is a set of tools designed to manage the employee recruiting and hiring process. It might ...

  • core HR (core human resources)

    Core HR (core human resources) is an umbrella term that refers to the basic tasks and functions of an HR department as it manages...

  • HR service delivery

    HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

Close