Browse Definitions :

IT service management & procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.
  • accountability - Accountability is an assurance that an individual or an organization is evaluated on its performance or behavior related to something for which it is responsible.
  • Apple Authorized Service Provider (Apple AASP) - An Apple Authorized Service Provider (AASP) is a business that provides repair services for Apple products.
  • Avaya - Avaya is an American technology company that specializes in business communications services, such as unified communications (UC) and contact center (CC).
  • bill of materials (BOM) - A bill of materials (BOM) is a comprehensive inventory of the raw materials, assemblies, subassemblies, parts and components, as well as the quantities of each, needed to manufacture a product.
  • change control - Change control is a systematic approach to managing all changes made to a product or system.
  • channel partner rules of engagement (ROE) - Channel partner rules of engagement are a component of the sales relationship between an IT vendor and its channel partner community.
  • chaos engineering - Chaos engineering is the process of testing a distributed computing system to ensure that it can withstand unexpected disruptions.
  • clickwrap agreement (clickthrough agreement) - A clickwrap agreement, also known as a click through, shrink-wrap, or sign-in-wrap, is an online agreement in which the user signifies his or her acceptance by clicking a button or checking a box that states “I agree.
  • coopetition (co-opetition) - Coopetition is a business strategy that uses insights gained from game theory to understand when it is better for competitors to work together.
  • Defense Acquisition Regulatory Council (DARC) - The Defense Acquisition Regulatory Council (DARC) is a group composed of representatives from each Military department, the Defense Logistics Agency, and the National Aeronautics and Space Administration.
  • Defense Contract Management Agency (DCMA) - The Defense Contract Management Agency (DCMA) is a component of the United States Department of Defense (DoD) that works with defense contractors to ensure government services and supplies are delivered on time, come at the expected cost and satisfy all performance requirements.
  • Dell Technologies Partner Program - The Dell Technologies Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.
  • digital workspace - A digital workspace is an integrated technology framework that centralizes the management of an enterprise's applications, data and endpoints, allowing employees to collaborate and work remotely.
  • e-procurement (supplier exchange) - Electronic procurement, also known as e-procurement or supplier exchange, is the process of requisitioning, ordering and purchasing goods and services online.
  • fair and reasonable price - A fair and reasonable price is the price point for a good or service that is fair to both parties involved in the transaction.
  • fair opportunity - Fair opportunity is a requirement that U.
  • Federal Acquisition Regulation (FAR) - Federal Acquisition Regulation (FAR) is the body of laws that govern the U.
  • feedback loop - A feedback loop is a system where some portion or all of the output produced by the system returns as input, effecting the succeeding processes of that system in some way.
  • fiat money (fiat currency) - A fiat money is a type of currency that is declared legal tender by a government but has no intrinsic or fixed value and is not backed by any tangible asset, such as gold or silver.
  • fiscal year - A fiscal year is the twelve-month period that an organization uses for budgeting, forecasting and reporting.
  • governmentwide acquisition contract (GWAC) - A governmentwide acquisition contract (GWAC) is a contract between a commercial IT service or product vendor and the U.
  • insourcing - Insourcing is a business practice in which work that would otherwise have been contracted out is performed in house.
  • ISV (independent software vendor) - An ISV (independent software vendor) makes and sells software products that run on one or more computer hardware or operating system (OS) platforms.
  • IT asset disposition (ITAD) - IT asset disposition (ITAD) is an industry term and practice built around reusing, recycling, repairing or disposing of unwanted IT equipment in a safe and environmentally responsible way.
  • IT budget (information technology budget) - IT budget encompasses the money spent on information technology systems and services.
  • IT4IT - IT4IT is a reference architecture for information technology (IT) management.
  • letter of intent (LOI) - A letter of intent (LOI) is a written, nonbinding document that outlines an agreement in principle between two or more parties before a legal agreement is finalized.
  • limitation of liability clause - A limitation of liability clause is the section in a service-level agreement (SLA) that specifies the amounts and types of damages that each party will be obliged to provide to the other in particular circumstances.
  • LOB (line of business) - An LOB (line-of-business) application is one of the set of critical computer applications that are vital to running an enterprise, such as accounting, supply chain management, and resource planning applications.
  • managed service provider (MSP) - A managed service provider (MSP) is a third-party company that remotely manages a customer's information technology (IT) infrastructure and end-user systems.
  • memorandum of understanding (MOU) - A memorandum of understanding (MOU) is a formal agreement that outlines plans for a common line of action between two or more parties.
  • monthly recurring revenue (MRR) - Monthly recurring revenue (MRR) is income a company can reliably anticipate every 30 days and one of the key metrics for channel partner companies.
  • multisourcing (multi-sourcing) - Multisourcing (multi-sourcing) is an approach to outsourcing in which IT operations and technology infrastructure are contracted to a number of vendors, usually in combination with some internally provided elements of information technology.
  • net price - The net price is the value at which a product or service is sold after all taxes and other costs are added and all discounts subtracted.
  • nonrepudiation - Nonrepudiation ensures that no party can deny that it sent or received a message via encryption and/or digital signatures or approved some information.
  • ODM (original design manufacturer) - An ODM (original design manufacturer) is a company that takes the original specifications of another company or individual and builds the design to the product specifications.
  • OEM (original equipment manufacturer) - OEM, or original equipment manufacturer, is a broad term that describes a web of relationships among IT hardware vendors, hardware component makers, software vendors and channel partners such as resellers and distributors.
  • operational-level agreement (OLA) - An operational-level agreement (OLA) is a contract that defines how various IT groups within a company plan to deliver a service or set of services.
  • procure to pay (P2P) - Procure to pay is the process of requisitioning, purchasing, receiving, paying for and accounting for goods and services.
  • Request for Offer (RFO) - A Request for Offer (RFO) is a document an organization issues to solicit bids or proposals from potential suppliers for goods or services.
  • request for proposal (RFP) - A request for proposal (RFP) is a document that an organization, often a government agency or large enterprise, posts to elicit a response -- a formal bid -- from potential vendors for a desired IT solution.
  • requisition - A requisition, in procurement, is a request for goods or services made by an employee to the person or department in a company that is responsible for purchasing.
  • RFI (request for information) - An RFI (request for information) is a formal process for gathering information from potential suppliers of a good or service.
  • RFx - RFx (request for x) encompasses the entire formal request process and can include request for bid (RFB), request for information (RFI), request for proposal (RFP), request for quotation (RFQ) and request for tender (RFT).
  • SAP Business One - SAP Business One is an ERP software platform specifically intended for small and medium-sized businesses (SMBs).
  • SAP Planned Delivery Time - SAP Planned Delivery Time (PDT) is a tool within the SAP ERP software used to update manufacturing planning data, namely the scheduled delivery of procured goods and materials so that production plans reflect the most current data.
  • service assurance (SA) - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.
  • service level indicator - A service level indicator (SLI) is a metric that indicates what measure of performance a customer is receiving at a given time.
  • sidecar proxy - A sidecar proxy is an application design pattern which abstracts certain features, such as inter-service communications, monitoring and security, away from the main architecture to ease the tracking and maintenance of an application.
  • software license - A software license is a document that provides legally binding guidelines for the use and distribution of software.
  • statement of work (SOW) - A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.
  • supply chain execution (SCE) - Supply chain execution (SCE) is the flow of tasks involved in the supply chain, such as order fulfilment, procurement, warehousing and transporting.
  • TCO (total cost of ownership) - Total cost of ownership (TCO) is an estimation of the expenses associated with purchasing, deploying, using and retiring a product or piece of equipment.
  • tier 1 vendor - A tier 1 vendor is one of the largest and most well known in its field -- often enjoying national or international recognition and acceptance.
  • tier 2 vendor - A tier 2 vendor is a smaller and less well-known provider as compared to a tier 1 vendor and is often also limited in its geographic coverage as well.
  • value-added reseller (VAR) - A value-added reseller (VAR) is a company that resells software, hardware, and other products and services that provide value beyond the original order fulfillment.
  • vendor - A vendor is an individual or company that sells goods or services to somone else in the economic production chain.
Networking
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  • private 5G

    Private 5G is a wireless network technology that delivers 5G cellular connectivity for private network use cases.

  • NFVi (network functions virtualization infrastructure)

    NFVi (network functions virtualization infrastructure) encompasses all of the networking hardware and software needed to support ...

Security
  • virus (computer virus)

    A computer virus is a type of malware that attaches itself to a program or file. A virus can replicate and spread across an ...

  • Certified Information Security Manager (CISM)

    Certified Information Security Manager (CISM) is an advanced certification that indicates that an individual possesses the ...

  • cryptography

    Cryptography is a method of protecting information and communications using codes, so that only those for whom the information is...

CIO
  • B2B (business to business)

    B2B (business-to-business) is a type of commerce involving the exchange of products, services or information between businesses, ...

  • return on investment (ROI)

    Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or ...

  • big data as a service (BDaaS)

    Big data as a service (BDaS) is the delivery of data platforms and tools by a cloud provider to help organizations process, ...

HRSoftware
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    Talent acquisition is the strategic process an organization uses to identify, recruit and hire the people it needs to achieve its...

  • human capital management (HCM)

    Human capital management (HCM) is a comprehensive set of practices and tools used for recruiting, managing and developing ...

  • Betterworks

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Customer Experience
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    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

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