IT service management & procurement

Terms related to the activities and procedures necessary to acquire information technology (IT) products and services.
  • accountability - Accountability is an assurance that an individual or an organization is evaluated on its performance or behavior related to something for which it is responsible.
  • Defense Contract Management Agency (DCMA) - The Defense Contract Management Agency (DCMA) is a component of the United States Department of Defense (DoD) that works with defense contractors to ensure government services and supplies are delivered on time, come at the expected cost and satisfy all performance requirements.
  • Dell Technologies Partner Program - The Dell Technologies Partner Program is an international channel partner program that provides partners with business development, sales and marketing resources.
  • insourcing - Insourcing is a business practice in which work that would otherwise have been contracted out is performed in house.
  • letter of intent (LOI) - A letter of intent (LOI) is a written, nonbinding document that outlines an agreement in principle between two or more parties before a legal agreement is finalized.
  • memorandum of understanding (MOU) - A memorandum of understanding (MOU) is a formal agreement that outlines plans for a common line of action between two or more parties.
  • net price - The net price is the value at which a product or service is sold after all taxes and other costs are added and all discounts subtracted.
  • operational-level agreement (OLA) - An operational-level agreement (OLA) is a contract that defines how various IT groups within a company plan to deliver a service or set of services.
  • Request for Offer (RFO) - A Request for Offer (RFO) is a document an organization issues to solicit bids or proposals from potential suppliers for goods or services.
  • statement of work (SOW) - A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.
  • value-added reseller (VAR) - A value-added reseller (VAR) is a company that resells software, hardware, and other products and services that provide value beyond the original order fulfillment.