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e-ticket (electronic ticket)

What is an e-ticket (electronic ticket)?

An e-ticket (electronic ticket) is a paperless electronic document used for ticketing purposes, such as airfare or concert admission.

E-tickets are stored in a database and can be printed out at home or at the ticket counter of the venue. This practice has become an increasingly popular option for travel companies and event venues because of its convenience, cost savings and environmental friendliness.

Another advantage is that it eliminates the possibility of losing entrance to a venue or a flight because of a lost paper ticket.

How are e-tickets created?

When a customer purchases an e-ticket, the e-ticket is emailed to them as a PDF file or stored in an online ticketing system. The e-ticket contains information such as the customer's name, flight number, seat number and other relevant details about the purchase.

Example of a QR code
Every unique e-ticket includes QR code or barcode that allows scanning or verification.

How do e-tickets work?

When customers arrive at the airport or the event venue, they must show their e-ticket to be granted entry.

Each e-ticket is unique and contains a barcode or QR code that allows it to be scanned for verification. The e-ticket also serves as proof of purchase, eliminating the need for customers to carry around paper tickets.

Although e-tickets are convenient and efficient, some venues might still require customers to present physical tickets upon arrival. Before buying an e-ticket, double check with your ticketing provider to make sure that electronic tickets are accepted as a valid form of entry.

What types of companies use e-ticketing?

Airlines, train services and amusement parks are some of the most popular e-ticketing businesses. These organizations use e-tickets as an easy and secure way to provide customers with tickets while reducing their overhead costs.

Other e-ticketing businesses include theaters, music venues, museums, festivals and more. E-ticketing is also used for online events, such as streamed webinars or virtual conferences.

E-tickets vs. paper tickets

In general, e-tickets offer many advantages over paper tickets because of their convenience and environmental friendliness. They can be sent digitally via email or accessed from a ticket provider's website directly by the customer.

Furthermore, e-tickets are less likely to be lost or stolen, making them more secure than paper tickets.

E-tickets can also be more affordable than paper tickets in some cases. As e-ticketing becomes increasingly popular, many businesses are offering discounts for customers who purchase e-tickets instead of paper tickets.

Additionally, e-tickets offer greater security by allowing customers to store their ticket information digitally and avoid the possibility of losing a paper ticket.

This was last updated in December 2022

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