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virtual agent

A virtual agent -- sometimes called an intelligent virtual agent, virtual rep or chatbot -- is a software program that uses scripted rules and, increasingly, artificial intelligence (AI) applications to provide automated service or guidance to humans.See More

Newest and Updated Terms

Know-IT-All

  • AI lawsuits explained: Who's getting sued?

    Authors, artists and others are filing lawsuits against generative AI companies for using their data in bulk to train AI systems without permission.

  • 10 top AI jobs in 2023

    The AI revolution is changing many jobs and creating some new ones. Learn the top skills, industries and jobs that AI is making its mark on.

Buzzword Alert

carbon accounting

Carbon accounting is the process of calculating and tracking the amount of carbon dioxide (CO2) and other greenhouse gas (GHG) emissions both produced and removed from the biosphere by an organization.

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Essential Knowledge

Generative AI vs. predictive AI: Understanding the differences

Generative AI and predictive AI vary in how they handle use cases and unstructured and structured data, respectively. Explore the benefits and ...

A venture capitalist's take on generative AI investment

Funding for startups such as Anthropic, Cohere and Hugging Face shows that money is still flowing into the market. However, the criteria for funding ...

The readiness of AI and LLM technology

Generative AI technology has already disrupted how enterprises work. While many companies are uneasy with the fast-evolving technology, that's ...

A guide to artificial intelligence in the enterprise

AI in the enterprise is changing how work is done, but companies must overcome various challenges to derive value from this powerful and rapidly ...

Networking
  • port address translation (PAT)

    Port address translation (PAT) is a type of network address translation (NAT) that maps a network's private internal IPv4 ...

  • network fabric

    'Network fabric' is a general term used to describe underlying data network infrastructure as a whole.

  • loose coupling

    Loose coupling is an approach to interconnecting the components in a system, network or software application so that those ...

Security
  • total risk

    Total risk is an assessment that identifies all the risk factors associated with pursuing a specific course of action.

  • steganography

    Steganography is the technique of hiding data within an ordinary, nonsecret file or message to avoid detection; the hidden data ...

  • triple extortion ransomware

    Triple extortion ransomware is a type of ransomware attack where a cybercriminal extorts their victim multiple times, namely by ...

CIO
  • microtargeting

    Microtargeting (also called micro-niche targeting) is a marketing strategy that uses consumer data and demographics to identify ...

  • business process

    A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should ...

  • business process improvement (BPI)

    Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas ...

HRSoftware
  • employee onboarding and offboarding

    Employee onboarding involves all the steps needed to get a new employee successfully deployed and productive, while offboarding ...

  • skill-based learning

    Skill-based learning develops students through hands-on practice and real-world application.

  • gamification

    Gamification is a strategy that integrates entertaining and immersive gaming elements into nongame contexts to enhance engagement...

Customer Experience
  • Microsoft Dynamics 365

    Dynamics 365 is a cloud-based portfolio of business applications from Microsoft that are designed to help organizations improve ...

  • Salesforce Commerce Cloud

    Salesforce Commerce Cloud is a cloud-based suite of products that enable e-commerce businesses to set up e-commerce sites, drive ...

  • Salesforce DX

    Salesforce DX, or SFDX, is a set of software development tools that lets developers build, test and ship many kinds of ...

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