Browse Definitions :
Definition

case

A case is a particular instance of something. In a business context, a case is a collection of information about a particular instance of something, such as a person, company, incident or problem.

Typical business-related examples of cases include an insurance claim, a patient’s medical record, a customer complaint or a constituent problem that must be resolved. Take the example of an insurance claim filed after a car accident: In this instance, “case” refers to all the information associated with that claim, including documents, adjusters’ notes, actions taken, even records of emails or phone calls that agents or service reps have made with those involved.

Case management seeks to increase the efficiency of how case-related information and activities are handled. An emerging approach known as dynamic case management (DCM) or advanced case management (ACM) is the handling of case-based work through technologies that automate and streamline aspects of each case.

There are various types of cases within information technology (IT). A business case, for example, is the collection of information assembled to support taking some kind of action. Similarly, a use case is a collection of information documenting possible scenarios around a particular goal.

 

Continue reading about cases:

 > Case management: Michael Dortch looks at the big picture         

 > Real-life examples of case management

This was last updated in February 2012
SearchNetworking
  • cloud-native network function (CNF)

    A cloud-native network function (CNF) is a service that performs network duties in software, as opposed to purpose-built hardware.

  • Wi-Fi 6E

    Wi-Fi 6E is one variant of the 802.11ax standard.

  • microsegmentation

    Microsegmentation is a security technique that splits a network into definable zones and uses policies to dictate how data and ...

SearchSecurity
  • MICR (magnetic ink character recognition)

    MICR (magnetic ink character recognition) is a technology invented in the 1950s that's used to verify the legitimacy or ...

  • What is cybersecurity?

    Cybersecurity is the protection of internet-connected systems such as hardware, software and data from cyberthreats.

  • Android System WebView

    Android System WebView is a system component for the Android operating system (OS) that allows Android apps to display web ...

SearchCIO
  • privacy compliance

    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

  • contingent workforce

    A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.

  • product development (new product development -- NPD)

    Product development, also called new product management, is a series of steps that includes the conceptualization, design, ...

SearchHRSoftware
  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's...

SearchCustomerExperience
  • Salesforce Trailhead

    Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to ...

  • Salesforce

    Salesforce, Inc. is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.

  • data clean room

    A data clean room is a technology service that helps content platforms keep first person user data private when interacting with ...

Close