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customer intelligence

Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources to gain insights about customer needs, motivations and behaviors.See More

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chief diversity officer (CDO)

The chief diversity officer (CDO) is a senior leader who develops and implements diversity, equity and inclusion initiatives within an organization.

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Essential Knowledge

Free business impact analysis (BIA) template with instructions

If you need to perform a business impact analysis, this guide and our free, downloadable template will assist you in your business continuity ...

Business resilience vs. business continuity: Key differences

Business continuity and resilience go hand in hand and play a role in an organization's disaster recovery plan. Essentially, business continuity is ...

ITGC audit checklist: 6 controls you need to address

Assess the risks to your IT operations and company infrastructure with an IT general controls audit. Download our checklist to help you remember what...

A free business continuity plan template and guide

A business continuity plan is critical for an organization when an unplanned event occurs. Follow this template and BC planning guidelines to get on ...

SearchNetworking
SearchSecurity
  • man in the browser (MitB)

    Man in the browser (MitB) is a security attack where the perpetrator installs a Trojan horse on the victim's computer that is ...

  • Patch Tuesday

    Patch Tuesday is the unofficial name of Microsoft's monthly scheduled release of security fixes for the Windows operating system ...

  • parameter tampering

    Parameter tampering is a type of web-based cyber attack in which certain parameters in a URL are changed without a user's ...

SearchCIO
  • e-business (electronic business)

    E-business (electronic business) is the conduct of business processes on the internet.

  • business resilience

    Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business ...

  • chief procurement officer (CPO)

    The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and ...

SearchHRSoftware
SearchCustomerExperience
  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

  • clickstream data (clickstream analytics)

    Clickstream data and clickstream analytics are the processes involved in collecting, analyzing and reporting aggregate data about...

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