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Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

SAL - SUP

  • sales and operations planning (S&OP) - Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.
  • sales certification - A sales certification is a designation given to a channel professional once he or she has gained an amount of expertise that a vendor considers necessary to sell a given product.
  • sales enablement - Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.
  • sales forecast - A sales forecast is a projection of achievable revenue.
  • sales funnel - A sales funnel, also called a purchase funnel, is the visual representation of the customer journey, depicting the sales process from awareness to action.
  • sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
  • sales motion - A sales motion is the particular sales method an organization uses to deliver a product or a service to its customers.
  • sales performance management (SPM) - Sales performance management (SPM) is the practice of monitoring and guiding personnel to improve their ability to sell products or services.
  • sales-qualified lead (SQL) - A sales-qualified lead (SQL) is a prospective customer that has been handed off to sales teams for further nurturing after showing enough interest in a company's products.
  • Salesforce - Salesforce, Inc.
  • Salesforce App Cloud - The Salesforce App Cloud offers developers a series of frameworks and tools to create applications within the Salesforce platform or to create third-party apps on top of it.
  • Salesforce AppExchange - Salesforce AppExchange is Salesforce.
  • Salesforce Blockchain - Salesforce Blockchain is a distributed ledger platform designed for customer relationship management (CRM).
  • Salesforce Commerce Cloud - Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for unifying the way businesses engage with customers over any channel or device.
  • Salesforce Community Cloud (Community Cloud) - Community Cloud is a social platform from Salesforce.
  • Salesforce Customer 360 - Salesforce Customer 360 is a cross-cloud customer data platform used to improve the consistency and collaboration among B2C marketing, commerce and service applications.
  • Salesforce Customer Success Platform - The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products.
  • Salesforce Data.com - Data.com is the sales and lead generation component of Salesforce.
  • Salesforce DX - Salesforce DX is a Salesforce product in the App cloud that allows users to develop and manage Salesforce apps throughout the entire platform in a more direct and efficient way.
  • Salesforce Einstein - Salesforce Einstein is an artificial intelligence (AI) technology that has been developed for the Salesforce Customer Success Platform.
  • Salesforce Einstein Bot - Salesforce Einstein Bot is a natural language processing (NLP) and natural language understanding (NLU) chatbot developed with Salesforce Einstein artificial intelligence (AI) technology.
  • Salesforce Health Cloud - Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services.
  • Salesforce Journey Builder - Salesforce Journey Builder is a feature of the company's Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service.
  • Salesforce Knowledge Sidebar - A Knowledge Sidebar in a Salesforce Console displays titles of Salesforce Knowledge articles that are related to the specified subject.
  • Salesforce Marketing Cloud - Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration.
  • Salesforce Sales Cloud - Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
  • Salesforce Service Cloud - Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
  • Salesforce Service Console - The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more.
  • Salesforce Solution Architect - A Salesforce Solution Architect is someone who has been certified for demonstrating the capabilities to build and design solutions across Salesforce platforms.
  • Salesforce Trailhead - Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
  • Salesforce Wave Analytics (Analytics Cloud) - Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) application that is optimized for mobile access and data visualization.
  • Salesforce Work.com - Salesforce Work.
  • Salesforce1 Platform - Salesforce1 enables the building of applications in the Salesforce Customer Success Platform, in conjunction with the Lightning development platform.
  • SalesforceIQ - SalesforceIQ is customer relationship management (CRM) software from Salesforce.
  • SAP MII (SAP Manufacturing Integration and Intelligence) - SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.
  • SAP SuccessFactors - SAP SuccessFactors is a major vendor of cloud-based human capital management (HCM) software and talent management software.
  • Sarbanes-Oxley Act (SOX) Section 404 - Sarbanes-Oxley Act (SOX) Section 404 mandates that all publicly traded companies must establish internal controls and procedures for financial reporting and must document, test, and maintain those controls and procedures to ensure their effectiveness.
  • SCEM (supply chain event management) - Supply chain event management (SCEM) refers to software that is used to manage events that occur within and between organizations or supply chain partners.
  • Scratch - Scratch is a free object-oriented software development kit (SDK) that allows children age 8-16 to create animations, interactive stories, games and music without needing to know a specific programming language.
  • Scrum - Scrum is a framework for project management that emphasizes teamwork, accountability and iterative progress toward a well-defined goal.
  • Scrum Master - A Scrum Master is a facilitator for an Agile development team.
  • sea change - A sea change is a significant and/or systemic transformation.
  • Securities and Exchange Act of 1934 (Exchange Act) - The Securities and Exchange Act of 1934 (Exchange Act) is a law that governs secondary trading and stock exchanges.
  • security (finance) - A security, in a financial context, is a certificate or other financial instrument that has monetary value and can be traded.
  • segregation of duties (SoD) - Segregation of duties (SoD) is an internal control designed to prevent error and fraud by ensuring that at least two individuals are responsible for the separate parts of any task.
  • semantic network (knowledge graph) - A semantic network is a knowledge structure that illustrates how concepts are related to one another and how they interconnect.
  • semiotics - Semiotics is the study of the use of symbolic communication.
  • Sensex (BSE Sensex) - The Bombay Stock Exchange's Sensitive Index, called 'Sensex' or 'BSE Sensex' for short, is one of the leading stock market benchmark indices in India.
  • servant leadership - Servant leadership is a leadership philosophy built on the belief that the most effective leaders strive to serve others, rather than accrue power or take control.
  • service assurance (SA) - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.
  • service lifecycle management (SLM) - Service lifecycle management (SLM) describes the strategy and software for managing the maintenance and repair of products and maximizing the profit opportunities from these activities.
  • service supply chain - The service supply chain is the part of the supply chain dedicated to providing service on products.
  • service-level management - Service-level management is the monitoring and management of the quality of service(QoS) of an entity's key performance indicators(KPIs).
  • service-oriented management (SOM) - Service-oriented management (SOM) is the operational management of service delivery within a service-oriented architecture (SOA).
  • seven wastes - The seven wastes are categories of unproductive manufacturing practices identified by Taiichi Ohno, the father of the Toyota Production System (TPS).
  • severance agreement - A severance agreement is a contract between an employer and employee documenting the rights and responsibilities of both parties in the event of job termination.
  • share of wallet (SOW) or wallet share - Share of wallet (SOW) is a marketing metric used to calculate the percentage of a customer's spending for a type of product or service that goes to a particular company.
  • Shared Assessments Program - Shared Assessments is a third party risk membership program that provides organizations with a way to obtain a detailed report about a service provider's controls (people, process and procedures) and a procedure for verifying that the information in the report is accurate.
  • shared services - Shared services is the consolidation of business operations that are used by multiple parts of the same organization.
  • sharing economy - The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them.
  • should-cost analysis (should-cost review) - A should-cost analysis, also called a should-cost review, is a procurement strategy for cost optimization in which the customer reverse engineers the cost of producing a finished product or service and uses that information to negotiate a contract.
  • Silicon Valley - Silicon Valley is home to some of the world's largest technology corporations and thousands of technology-related startup companies.
  • single source of truth (SSOT) - Single source of truth (SSOT) is a concept that an organization can apply as part of its information architecture to ensure that everyone in the organization uses the same data when making business decisions.
  • SIPOC diagram (suppliers, inputs, process, outputs, customers) - A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.
  • situational leadership - Situational leadership is based on the belief that there is no single way to direct people; successful leaders will adapt the way they lead to the needs and abilities of their employees.
  • SMAC (social, mobile, analytics and cloud) - SMAC (social, mobile, analytics and cloud) is the concept that the convergence of four technologies is currently driving business innovation.
  • Small Disadvantaged Business (SDB) - A Small Disadvantaged Business describes any small business concern that is at least 51 percent owned by one or more individuals who are both socially and economically disadvantaged.
  • small to medium enterprise (SME) - SME (small-to-medium enterprise) is a convenient term for segmenting businesses and other organizations that are somewhere between the "small office-home office" (SOHO) size and the larger enterprise.
  • smart city - A smart city is a municipality that uses information and communication technologies (ICT) to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.
  • smart contract - A smart contract is a decentralized application that executes business logic in response to events.
  • smart data - Smart data is digital information that is formatted so it can be acted upon at the collection point before being sent to a downstream analytics platform for further data consolidation and analytics.
  • smart manufacturing (SM) - Smart manufacturing (SM) is a technology-driven approach that utilizes Internet-connected machinery to monitor the production process.
  • SMB (small and medium-sized business or small and midsized business) - SMB is an abbreviation for small and medium-sized business, sometimes seen as small and midsized business.
  • snackable content - Snackable content is website content that is designed to be easy for readers to consume and to share.
  • social computing - Social computing is the collaborative and interactive nature of online behavior.
  • social CRM - Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook.
  • social media marketing (SMM) - Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.
  • social media policy - A social media policy (also called a social networking policy)  is a corporate code of conduct that provides guidelines for employees who post content on the Internet either as part of their job or as a private person.
  • social media recruitment (social media recruiting) - Social media recruitment (social media recruiting) is the use of social media platforms to identify, engage and vet people the organization may want to hire.
  • social media ROI - Social media ROI refers to the return on investment a company can expect to make from its investment in social media technologies.
  • soft copy - A soft copy (sometimes spelled 'softcopy') is an electronic copy (or e-copy) of some type of data, such as a file viewed on a computer's display or transmitted as an email attachment.
  • soft skills - A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done.
  • SoLoMo (social, local and mobile) - SoLoMo (social, local and mobile) is a term representing the convergence of collaborative, location-based and on-the-go technologies, primarily used for marketing and discovery purposes.
  • solution provider - A solution provider is a vendor, service provider or value-added reseller (VAR) that comprehensively handles the project needs of their client from concept to installation through support.
  • solution selling - Solution selling refers to the philosophy or practice of uncovering a customer's pain points and then providing products and services that address the underlying business problem.
  • sparkline - A sparkline is a small embedded line graph that illustrates a single trend.
  • speculative risk - Speculative risk is a category of risk that can be taken on voluntarily and will either result in a profit or loss.
  • SPI model - SPI is an acronym for the most common cloud computing service models, software as a service, platform as a service and infrastructure as a service.
  • SPIF (sales performance incentive fund) - A SPIF(sales performance incentive fund) is a financial incentive that encourages a sales representative to sell a specific item or group of items.
  • spin (PR, marketing) - Spin, in the context of public relations (PR) and journalism, is the selective assembly of fact and the shaping of nuance to support a particular view of a story.
  • spiral model - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the waterfall model.
  • spreadsheet controls - Spreadsheet controls are a set of steps that an organization's accounting personnel can take to ensure accuracy and integrity of financial records and bookkeeping procedures.
  • stacked ranking - Stacked ranking is an employee evaluation method that slots a certain percentage of employees into each of several  levels of performance.
  • stakeholder - A stakeholder is a person or group who has an interest -- vested or otherwise -- in an enterprise and whose support is required in order for an enterprise to be successful.
  • standardization - Standardization is the process of developing, promoting and possibly mandating standards-based and compatible technologies within a given industry.
  • startup company - A startup company is a newly formed business with particular momentum behind it based on perceived demand for its product or service.
  • startup culture - Startup culture refers to how people within a new business, or startup, work together.
  • statement of work (SOW) - A statement of work (SOW), in project management, is a document in which a contracting officer or chief procurement officer (CPO) specifies the objectives and deliverables for a particular project or service contract.
  • statutory reporting - Statutory reporting is the mandatory submission of financial and non-financial information to a government agency.
  • steering committee - A steering committee is a group of high-level advisors who have been appointed to provide an organization or project with direction.
SearchNetworking
  • network security

    Network security encompasses all the steps taken to protect the integrity of a computer network and the data within it.

  • cloud-native network function (CNF)

    A cloud-native network function (CNF) is a service that performs network duties in software, as opposed to purpose-built hardware.

  • Wi-Fi 6E

    Wi-Fi 6E is one variant of the 802.11ax standard.

SearchSecurity
  • incident response

    Incident response is an organized approach to addressing and managing the aftermath of a security breach or cyberattack, also ...

  • MICR (magnetic ink character recognition)

    MICR (magnetic ink character recognition) is a technology invented in the 1950s that's used to verify the legitimacy or ...

  • What is cybersecurity?

    Cybersecurity is the protection of internet-connected systems such as hardware, software and data from cyberthreats.

SearchCIO
  • privacy compliance

    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

  • contingent workforce

    A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.

  • product development (new product development -- NPD)

    Product development, also called new product management, is a series of steps that includes the conceptualization, design, ...

SearchHRSoftware
  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's...

SearchCustomerExperience
  • digital marketing

    Digital marketing is a general term for any effort by a company to connect with customers through electronic technology.

  • hockey stick growth

    Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of ...

  • Salesforce Trailhead

    Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to ...

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