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Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

RAD - SEL

  • radical innovation - Radical innovation refers to an invention that represents something new to the world.
  • rainmaker (business) - A rainmaker is an individual who generates an unusually high amount of revenue for an organization by bringing new clients and new business to the company.
  • rapid prototyping - Rapid prototyping is the speedy creation of a full-scale model.
  • Real time gross settlement (RTGS) - Real Time Gross Settlement (RTGS) is an electronic form of funds transfer where the transmission takes place on a real time basis.
  • reality check - A reality check is a second opinion, either requested or provided voluntarily, about the status of some current situation.
  • rebranding - Rebranding is an update of the materials and presentation used to represent a business.
  • recruitment - Recruitment is the process of finding, screening, hiring and eventually onboarding qualified job candidates.
  • recruitment process outsourcing (RPO) - Recruitment process outsourcing (RPO) involves an employer turning the responsibility of finding potential job candidates over to a third-party service provider.
  • red herring - A red herring is a logical fallacy in which irrelevant information is presented alongside relevant information, distracting attention from that relevant information.
  • referral partner - A referral partner is a business associate who recommends a particular company and its services in exchange for something of value.
  • release management - Release management is a software engineering process intended to oversee the development, testing, deployment and support of software releases.
  • relentless incrementalism - Relentless incrementalism is a process in which something substantial is built through the accumulation of small but incessant additions.
  • remote deposit capture (RDC) - Remote deposit capture (RDC) is a system that allows a customer to scan checks remotely and transmit the check images to a bank for deposit, usually via an encrypted Internet connection.
  • remote office/branch office (ROBO) - A ROBO is a smaller office than the company headquarters and located in another town, state or country.
  • remote terminal unit (RTU) - A remote terminal unit (RTU) is a microprocessor-based electronic device used in industrial control systems (ICS) to connect various hardware to distributed control systems (DCS) or supervisory control and data acquisition (SCADA).
  • reorganization (reorg) - Reorganization, in a business context, is an overhaul of a company's internal structure.
  • repetitive manufacturing - Repetitive manufacturing (REM) is the means of production planning and control used to produce goods and materials in a repetitive manner.
  • replenishment - Replenishment is the controlled and regular movement of inventory from an upstream point on the supply chain to a downstream location that requires sufficient stock to cover demand.
  • reputation management - Reputation management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.
  • reputation risk - Reputation risk is the threat to the profitability or sustainability of a business or other entity that is caused by unfavorable public perception of the organization or its products or services.
  • Request for Offer (RFO) - A Request for Offer (RFO) is an open and competitive purchasing process whereby an organization requests the submission of offers in response to specifications and/or a scope of services.
  • requisition - A requisition, in procurement, is a request for goods or services made by an employee to the person or department in a company that is responsible for purchasing.
  • reshoring - Reshoring is the practice of bringing outsourced personnel and services back to the location from which they were originally offshored.
  • residual risk - Residual risk is the risk that remains after efforts to identify and eliminate some or all types of risk have been made.
  • resource allocation - Resource allocation is the process of assigning and managing assets in a manner that supports an organization's strategic goals.
  • Respect for People principle - Continuous Improvement (CI) and Respect for People are the two foundational principles of the Toyota Way, the company's business management guide.
  • Results-Only Work Environment (ROWE) - A Results-Only Work Environment (ROWE) is one in which the most important criteria for evaluating employee performance is the completion of satisfactory work on time.
  • retail apocalypse - Retail apocalypse is a controversial term used by the media to describe how a shift in consumer spending patterns might be impacting the traditional brick-and-mortar retail store business model.
  • retail vs. wholesale - Retail is the sale of merchandise from a specific point (such as malls, markets and department stores) in small quantities directly to the consumer.
  • return on equity (ROE) - Return on equity (ROE) is a measure of a company’s financial performance that shows the relationship between a company’s profit and the investor’s return.
  • return on marketing investment (ROMI) - Return on marketing investment (ROMI) is a metric used to measure the overall effectiveness of a marketing campaign to help marketers make better decisions about allocating future investments.
  • revenue attribution - Revenue attribution is the process of matching customer sales to specific advertisements in order to understand where revenue is coming from and optimize how advertising budgets are spent in the future.
  • revenue cycle management (RCM) - Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance.
  • revenue model - A revenue model is a component of a company’s business planning that describes the way it intends to make money.
  • revenue operations (RevOps) - Revenue operations (RevOps) is the strategic integration of sales, marketing and service departments to provide a better end-to-end view to administration and management, while leaving day-to-day processes within the departments.
  • reverse logistics - Reverse logistics is the set of activities that is conducted after the sale of a product to recapture value and end the product's lifecycle.
  • reverse mentoring - Reverse mentoring is a management practice in which a senior employee seeks to gain business insights from a less experienced, often younger employee.
  • RFI (request for information) - An RFI (request for information) is a formal process for gathering information from potential suppliers of a good or service.
  • right to repair (electronics) - Right to repair is the legal concept that allows consumers to repair the products they buy, or choose their own service providers instead of going through the manufacturer.
  • rightsourcing - Rightsourcing is selecting the best way to procure a service and deciding whether a company is best served by performing a business requirement in-house (insourcing) or contracting it out to a third-part service provider (outsourcing).
  • risk assessment framework (RAF) - A risk assessment framework (RAF) is a strategy for prioritizing and sharing information about the security risks to an information technology (IT) infrastructure.
  • risk avoidance - Risk avoidance is the elimination of hazards, activities and exposures that can negatively affect an organization and its assets.
  • risk capital - Risk capital is funds invested speculatively in a business, typically a startup.
  • risk exposure - Risk exposure is the quantified potential loss from business activities currently underway or planned.
  • risk map (risk heat map) - A risk map (risk heat map) is a data visualization tool for communicating specific risks an organization faces.
  • risk profile - A risk profile is a quantitative analysis of the types of threats an organization, asset, project or individual faces.
  • risk-reward ratio - Risk-reward ratio is a formula used to measure the expected gains of a given investment against the risk of loss.
  • ROI (return on investment) - Return on investment, or ROI, is a mathematical formula that investors can use to evaluate their investments and judge how well a particular investment has performed compared to others.
  • role mining - Role mining is the process of analyzing user-to-resource mapping data to determine or modify user permissions for role-based access control (RBAC) in an enterprise.
  • role sharing - Role sharing occurs when an individual within a VAR or other solution provider's organization assumes multiple roles such as "sales engineer", "field engineer", "account manager" or other roles.
  • rolling forecast - A rolling forecast is a business projection that adapts for the passage of time.
  • rule of thumb - A rule of thumb is a principle that is intended to provide general guidance rather than precise direction.
  • S corporation (S corp) - Like a C corporation, the S corp is considered a separate entity under the law.
  • Sage Group plc - Sage Group plc is a global enterprise software vendor.
  • sales and operations planning (S&OP) - Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.
  • sales certification - A sales certification is a designation given to a channel professional once he or she has gained an amount of expertise that a vendor considers necessary to sell a given product.
  • sales enablement - Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.
  • sales forecast - A sales forecast is a projection of achievable revenue.
  • sales funnel - A sales funnel, also called a purchase funnel, is the visual representation of the customer journey, depicting the sales process from awareness to action.
  • sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
  • sales motion - A sales motion is the particular sales method an organization uses to deliver a product or a service to its customers.
  • sales performance management (SPM) - Sales performance management (SPM) is the practice of monitoring and guiding personnel to improve their ability to sell products or services.
  • sales-qualified lead (SQL) - A sales-qualified lead (SQL) is a prospective customer that has been handed off to sales teams for further nurturing after showing enough interest in a company's products.
  • Salesforce App Cloud - The Salesforce App Cloud offers developers a series of frameworks and tools to create applications within the Salesforce platform or to create third-party apps on top of it.
  • Salesforce AppExchange - Salesforce AppExchange is Salesforce.
  • Salesforce Blockchain - Salesforce Blockchain is a distributed ledger platform designed for customer relationship management (CRM).
  • Salesforce Commerce Cloud - Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for unifying the way businesses engage with customers over any channel or device.
  • Salesforce Community Cloud (Community Cloud) - Community Cloud is a social platform from Salesforce.
  • Salesforce Customer 360 - Salesforce Customer 360 is a cross-cloud customer data platform used to improve the consistency and collaboration among B2C marketing, commerce and service applications.
  • Salesforce Customer Success Platform - The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products.
  • Salesforce Data.com - Data.com is the sales and lead generation component of Salesforce.
  • Salesforce DX - Salesforce DX is a Salesforce product in the App cloud that allows users to develop and manage Salesforce apps throughout the entire platform in a more direct and efficient way.
  • Salesforce Einstein - Salesforce Einstein is an artificial intelligence (AI) technology that has been developed for the Salesforce Customer Success Platform.
  • Salesforce Einstein Bot - Salesforce Einstein Bot is a natural language processing (NLP) and natural language understanding (NLU) chatbot developed with Salesforce Einstein artificial intelligence (AI) technology.
  • Salesforce Health Cloud - Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services.
  • Salesforce Journey Builder - Salesforce Journey Builder is a feature of the company's Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service.
  • Salesforce Knowledge Sidebar - A Knowledge Sidebar in a Salesforce Console displays titles of Salesforce Knowledge articles that are related to the specified subject.
  • Salesforce Marketing Cloud - Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration.
  • Salesforce Sales Cloud - Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
  • Salesforce Service Cloud - Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
  • Salesforce Service Console - The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more.
  • Salesforce Solution Architect - A Salesforce Solution Architect is someone who has been certified for demonstrating the capabilities to build and design solutions across Salesforce platforms.
  • Salesforce Trailhead - Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
  • Salesforce Wave Analytics (Analytics Cloud) - Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) application that is optimized for mobile access and data visualization.
  • Salesforce Work.com - Salesforce Work.
  • Salesforce.com - Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.
  • Salesforce1 Platform - Salesforce1 enables the building of applications in the Salesforce Customer Success Platform, in conjunction with the Lightning development platform.
  • SalesforceIQ - SalesforceIQ is customer relationship management (CRM) software from Salesforce.
  • SAP MII (SAP Manufacturing Integration and Intelligence) - SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.
  • SAP SuccessFactors - SAP SuccessFactors is a major vendor of cloud-based human capital management (HCM) software and talent management software.
  • Sarbanes-Oxley Act (SOX) Section 404 - Sarbanes-Oxley Act (SOX) Section 404 mandates that all publicly traded companies must establish internal controls and procedures for financial reporting and must document, test, and maintain those controls and procedures to ensure their effectiveness.
  • SCEM (supply chain event management) - Supply chain event management (SCEM) refers to software that is used to manage events that occur within and between organizations or supply chain partners.
  • Scratch - Scratch is a free object-oriented software development kit (SDK) that allows children age 8-16 to create animations, interactive stories, games and music without needing to know a specific programming language.
  • Scrum - Scrum is a framework for project management that emphasizes teamwork, accountability and iterative progress toward a well-defined goal.
  • Scrum Master - A Scrum Master is a facilitator for an Agile development team.
  • sea change - A sea change is a significant and/or systemic transformation.
  • Securities and Exchange Act of 1934 (Exchange Act) - The Securities and Exchange Act of 1934 (Exchange Act) is a law that governs secondary trading and stock exchanges.
  • security (finance) - A security, in a financial context, is a certificate or other financial instrument that has monetary value and can be traded.
  • segregation of duties (SoD) - Segregation of duties (SoD) is an internal control designed to prevent error and fraud by ensuring that at least two individuals are responsible for the separate parts of any task.
  • selective outsourcing - Selective outsourcing is a targeted sourcing strategy that relies upon sending very specific functions and work off-premises while keeping other functions on-premises.
SearchNetworking
  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

  • overlay network

    An overlay network is a virtual or logical network that is created on top of an existing physical network.

SearchSecurity
  • X.509 certificate

    An X.509 certificate is a digital certificate that uses the widely accepted international X.509 public key infrastructure (PKI) ...

  • directory traversal

    Directory traversal is a type of HTTP exploit in which a hacker uses the software on a web server to access data in a directory ...

  • malware

    Malware, or malicious software, is any program or file that is intentionally harmful to a computer, network or server.

SearchCIO
  • data latency

    Data latency is the time it takes for data packets to be stored or retrieved. In business intelligence (BI), data latency is how ...

  • chief data officer (CDO)

    A chief data officer (CDO) in many organizations is a C-level executive whose position has evolved into a range of strategic data...

  • information technology (IT) director

    An information technology (IT) director is the person in charge of technology within an organization. IT directors manage ...

SearchHRSoftware
SearchCustomerExperience
  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

  • customer intelligence (CI)

    Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources ...

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