Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.
  • What is supply chain sustainability (SCS)? - Supply chain sustainability (SCS) is a holistic view of supply chain processes, logistics and technologies that affect the environmental, social, economic and legal aspects of a supply chain's components.
  • What is supply chain visibility and why is it important? - Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.
  • What is systems development life cycle? - The systems development life cycle (SDLC) is a conceptual model used in project management that describes the stages involved in an information system development project -- from an initial feasibility study all the way through maintenance of the completed application.
  • What is systems thinking? - Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.
  • What is the bullwhip effect? - The bullwhip effect is a supply chain phenomenon describing how small fluctuations in demand at the retail level can cause progressively larger fluctuations in demand at the wholesale, distributor, manufacturer and raw material supplier levels.
  • What is the gig economy? - A gig economy is a free market system in which temporary positions are common and organizations hire independent workers for short-term commitments.
  • What is the law of diminishing returns? - The law of diminishing returns is an economic principle stating that as investment in a particular area increases, the rate of profit from that investment, after a certain point, can't continue to increase if other variables remain at a constant.
  • What is the risk-reward ratio? - The risk-reward ratio, also known as a risk-return ratio, is a mathematical calculation investors use to measure the expected gains of a given investment against the risk of loss.
  • What is the Salesforce Service Console? - The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience.
  • What is the spiral model and how is it used? - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the Waterfall model.
  • What is the triple bottom line (TBL)? - The triple bottom line (TBL) is a sustainability-based accounting framework that includes social, environmental and financial factors as bottom-line categories.
  • What is transactional marketing? - Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.
  • What is transformational leadership? - Transformational leadership is a leadership style that focuses on inspiring and motivating employees to innovate and find new ways to drive the organization's success.
  • What is unobtainium? - Unobtainium is a term used to refer to a material that cannot be accessed.
  • What is value-sensitive design? - Value-sensitive design is a concept that advocates the consideration of human principles and standards when planning technology.
  • What is voice of the customer? A guide to VOC Strategy - Voice of the customer (VOC) is the component of customer experience (CX) that focuses on customer needs, wants, expectations and preferences.
  • Whistleblower Protection Act - The Whistleblower Protection Act of 1989 is a law that protects federal government employees in the United States from retaliatory action for voluntarily disclosing information about dishonest or illegal activities occurring in a government organization.
  • whole-team approach (team-based approach) - The whole-team approach (team-based approach) is a style of project management in which everyone on the project team is held equally responsible for the quality and success of the project.
  • Windows Server Update Services (WSUS) - Windows Server Update Services (WSUS) is a Windows server role that can plan, manage and deploy updates, service packs, patches and hotfixes for Windows servers, client operating systems (OSes) and other Microsoft software.
  • WNS Global Services (WNS Holdings) - WNS Global Services (WNS Holdings Ltd) is a Mumbai-based business process outsourcing (BPO) company that provides services to enterprises worldwide.
  • work in progress (WIP) - Work in progress (WIP) refers to the number of tasks or projects that are currently in the process of being completed.
  • workflow automation - Workflow automation is an approach to making the flow of tasks, documents and information across work-related activities perform independently in accordance with defined business rules.
  • workforce management (WFM) - Workforce management (WFM) is an integrated set of processes that a company uses to optimize the productivity of its employees.
  • Workforce management (WFM) software - Workforce management (WFM) software is an umbrella term for desktop and mobile programs that help a business manage staff scheduling.
  • workforce planning - Workforce planning is the strategy used by employers to anticipate labor needs and deploy workers most effectively, usually with advanced human resources technology.
  • working capital - Working capital is the difference between a business's current assets and current liabilities.
  • XaaS (anything as a service) - XaaS is a collective term that refers to the delivery of anything as a service.