Enterprise resource planning (ERP)Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.
REA - SPI
- Real time gross settlement (RTGS) - Real Time Gross Settlement (RTGS) is an electronic form of funds transfer where the transmission takes place on a real time basis.
- reality check - A reality check is a second opinion, either requested or provided voluntarily, about the status of some current situation.
- rebranding - Rebranding is an update of the materials and presentation used to represent a business.
- recruitment - Recruitment is the process of finding, screening, hiring and eventually onboarding qualified job candidates.
- recruitment process outsourcing (RPO) - Recruitment process outsourcing (RPO) is when an employer turns the responsibility of finding potential job candidates over to a third-party service provider.
- red herring - A red herring is a logical fallacy in which irrelevant information is presented alongside relevant information, distracting attention from that relevant information.
- remote deposit capture (RDC) - Remote deposit capture (RDC) is a system that allows a customer to scan checks remotely and transmit the check images to a bank for deposit, usually via an encrypted Internet connection.
- remote office/branch office (ROBO) - A ROBO is a smaller office than the company headquarters and located in another town, state or country.
- remote terminal unit (RTU) - A remote terminal unit (RTU) is a microprocessor-based electronic device used in industrial control systems (ICS) to connect various hardware to distributed control systems (DCS) or supervisory control and data acquisition (SCADA).
- replenishment - Replenishment is the controlled and regular movement of inventory from an upstream point on the supply chain to a downstream location that requires sufficient stock to cover demand.
- Request for Offer (RFO) - A Request for Offer (RFO) is an open and competitive purchasing process whereby an organization requests the submission of offers in response to specifications and/or a scope of services.
- requisition - A requisition, in procurement, is a request for goods or services made by an employee to the person or department in a company that is responsible for purchasing.
- reshoring - Reshoring is the practice of bringing outsourced personnel and services back to the location from which they were originally offshored.
- residual risk - Residual risk is the risk that remains after efforts to identify and eliminate some or all types of risk have been made.
- resource allocation - Resource allocation is the process of assigning and managing assets in a manner that supports an organization's strategic planning goals.
- Respect for People principle - Continuous Improvement (CI) and Respect for People are the two foundational principles of the Toyota Way, the company's business management guide.
- Results-Only Work Environment (ROWE) - A Results-Only Work Environment (ROWE) is one in which the most important criteria for evaluating employee performance is the completion of satisfactory work on time.
- return on equity (ROE) - Return on equity (ROE) is a measure of a company’s financial performance that shows the relationship between a company’s profit and the investor’s return.
- return on marketing investment (ROMI) - Return on marketing investment (ROMI) is a metric used to measure the overall effectiveness of a marketing campaign to help marketers make better decisions about allocating future investments.
- revenue attribution - Revenue attribution is the process of matching customer sales to specific advertisements in order to understand where revenue is coming from and optimize how advertising budgets are spent in the future.
- revenue cycle management (RCM) - Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance.
- revenue operations (RevOps) - Revenue operations (RevOps) is the strategic integration of sales, marketing and service departments to provide a better end-to-end view to administration and management, while leaving day-to-day processes within the departments.
- reverse logistics - Reverse logistics is the set of activities that is conducted after the sale of a product to recapture value and end the product's lifecycle.
- RFI (request for information) - An RFI (request for information) is a formal process for gathering information from potential suppliers of a good or service.
- risk assessment framework (RAF) - A risk assessment framework (RAF) is a strategy for prioritizing and sharing information about the security risks to an information technology (IT) infrastructure.
- risk avoidance - Risk avoidance is the elimination of hazards, activities and exposures that can negatively affect an organization and its assets.
- risk exposure - Risk exposure is the quantified potential loss from business activities currently underway or planned.
- risk map (risk heat map) - A risk map (risk heat map) is a data visualization tool for communicating specific risks an organization faces.
- risk profile - A risk profile is a quantitative analysis of the types of threats an organization, asset, project or individual faces.
- risk-reward ratio - The risk-reward ratio is a mathematical calculation used by investors to measure the expected gains of a given investment against the risk of loss.
- ROI (return on investment) - Return on investment, or ROI, is a mathematical formula that investors can use to evaluate their investments and judge how well a particular investment has performed compared to others.
- role mining - Role mining is the process of analyzing user-to-resource mapping data to determine or modify user permissions for role-based access control (RBAC) in an enterprise.
- sales and operations planning (S&OP) - Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.
- sales enablement - Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.
- sales funnel - A sales funnel, also called a purchase funnel, is the visual representation of the customer journey, depicting the sales process from awareness to action.
- sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
- sales motion - A sales motion is the particular sales method an organization uses to deliver a product or a service to its customers.
- sales-qualified lead (SQL) - A sales-qualified lead (SQL) is a prospective customer that has been handed off to sales teams for further nurturing after showing enough interest in a company's products.
- Salesforce - Salesforce, Inc.
- Salesforce AppExchange - Salesforce AppExchange is Salesforce.
- Salesforce Commerce Cloud - Salesforce Commerce Cloud, formerly called Demandware, is a cloud-based service for unifying the way businesses engage with customers over any channel or device.
- Salesforce Community Cloud (Community Cloud) - Community Cloud is a social platform from Salesforce.
- Salesforce Customer 360 - Salesforce Customer 360 is a collection of tools that connect Salesforce apps and create a unified customer ID to build a single view of the customer.
- Salesforce Customer Success Platform - The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products.
- Salesforce Data.com - Data.com is the sales and lead generation component of Salesforce.
- Salesforce DX - Salesforce DX is a Salesforce product in the App cloud that allows users to develop and manage Salesforce apps throughout the entire platform in a more direct and efficient way.
- Salesforce Einstein - Salesforce Einstein is an artificial intelligence (AI) technology that has been developed for the Salesforce Customer Success Platform.
- Salesforce Health Cloud - Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services.
- Salesforce Journey Builder - Salesforce Journey Builder is a feature of the company's Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service.
- Salesforce Marketing Cloud - Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration.
- Salesforce Platform (formerly Force.com) - The Salesforce Platform -- formerly known as Force.
- Salesforce Sales Cloud - Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
- Salesforce Service Cloud - Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers.
- Salesforce Service Console - The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more.
- Salesforce Trailhead - Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
- Salesforce Wave Analytics (Analytics Cloud) - Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) application that is optimized for mobile access and data visualization.
- Salesforce Work.com - Salesforce Work.
- SalesforceIQ - SalesforceIQ is customer relationship management (CRM) software from Salesforce.
- SAP MII (SAP Manufacturing Integration and Intelligence) - SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.
- SAP SuccessFactors - SAP SuccessFactors is a leading suite of cloud-based talent management and human capital management (HCM) software.
- Sarbanes-Oxley Act (SOX) Section 404 - Sarbanes-Oxley Act (SOX) Section 404 mandates that all publicly traded companies must establish internal controls and procedures for financial reporting and must document, test, and maintain those controls and procedures to ensure their effectiveness.
- Scrum - Scrum is a framework for project management that emphasizes teamwork, accountability and iterative progress toward a well-defined goal.
- Scrum Master - A Scrum Master is a facilitator for an Agile development team.
- security (finance) - A security, in a financial context, is a certificate or other financial instrument that has monetary value and can be traded.
- segregation of duties (SoD) - Segregation of duties (SoD) is an internal control designed to prevent error and fraud by ensuring that at least two individuals are responsible for the separate parts of any task.
- semantic network (knowledge graph) - A semantic network is a knowledge structure that illustrates how concepts are related to one another and how they interconnect.
- semiotics - Semiotics is the study of the use of symbolic communication.
- servant leadership - Servant leadership is a leadership philosophy built on the belief that the most effective leaders strive to serve others, rather than accrue power or take control.
- service assurance (SA) - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.
- service lifecycle management (SLM) - Service lifecycle management (SLM) describes the strategy and software for managing the maintenance and repair of products and maximizing the profit opportunities from these activities.
- service supply chain - The service supply chain is the part of the supply chain dedicated to providing service on products.
- seven wastes - The seven wastes are categories of unproductive manufacturing practices identified by Taiichi Ohno, the father of the Toyota Production System (TPS).
- share of wallet (SOW) or wallet share - Share of wallet (SOW) is a marketing metric used to calculate the percentage of a customer's spending for a type of product or service that goes to a particular company.
- shared services - Shared services is the consolidation of business operations that are used by multiple parts of the same organization.
- sharing economy - The sharing economy, also known as collaborative consumption or peer-to-peer-based sharing, is a concept that highlights the ability -- and perhaps the preference -- of individuals to rent or borrow goods rather than buy and own them.
- should-cost analysis (should-cost review) - A should-cost analysis, also called a should-cost review, is a procurement strategy for cost optimization in which the customer reverse engineers the cost of producing a finished product or service and uses that information to negotiate a contract.
- single source of truth (SSOT) - Single source of truth (SSOT) is a concept that an organization can apply as part of its information architecture to ensure that everyone in the organization uses the same data when making business decisions.
- SIPOC diagram (suppliers, inputs, process, outputs, customers) - A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.
- SMAC (social, mobile, analytics and cloud) - SMAC (social, mobile, analytics and cloud) is the concept that the convergence of four technologies is currently driving business innovation.
- Small Disadvantaged Business (SDB) - A Small Disadvantaged Business describes any small business concern that is at least 51 percent owned by one or more individuals who are both socially and economically disadvantaged.
- small to medium enterprise (SME) - SME (small-to-medium enterprise) is a convenient term for segmenting businesses and other organizations that are somewhere between the "small office-home office" (SOHO) size and the larger enterprise.
- smart city - A smart city is a municipality that uses information and communication technologies (ICT) to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.
- smart contract - A smart contract is a decentralized application that executes business logic in response to events.
- smart data - Smart data is digital information that is formatted so it can be acted upon at the collection point before being sent to a downstream analytics platform for further data consolidation and analytics.
- smart manufacturing (SM) - Smart manufacturing (SM) is a technology-driven approach that utilizes Internet-connected machinery to monitor the production process.
- SMB (small and medium-sized business or small and midsized business) - SMB is an abbreviation for small and medium-sized business, sometimes seen as small and midsized business.
- social computing - Social computing is the collaborative and interactive nature of online behavior.
- social media marketing (SMM) - Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.
- social media policy - A social media policy is a corporate code of conduct that provides guidelines for employees who post content on the internet either as part of their job or as a private person.
- social media recruitment (social media recruiting) - Social media recruitment (social media recruiting) is the use of social media platforms to identify, engage and vet people the organization may want to hire.
- social media ROI - Social media ROI refers to the return on investment a company can expect to make from its investment in social media technologies.
- soft copy - A soft copy (sometimes spelled 'softcopy') is an electronic copy (or e-copy) of some type of data, such as a file viewed on a computer's display or transmitted as an email attachment.
- soft skills - A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done.
- solution provider - A solution provider is a vendor, service provider or value-added reseller (VAR) that comprehensively handles the project needs of their client from concept to installation through support.
- solution selling - Solution selling refers to the philosophy or practice of uncovering a customer's pain points and then providing products and services that address the underlying business problem.
- speculative risk - Speculative risk is a category of risk that can be taken on voluntarily and will either result in a profit or loss.
- SPI model - SPI is an acronym for the most common cloud computing service models, software as a service, platform as a service and infrastructure as a service.
- SPIF (sales performance incentive fund) - A SPIF(sales performance incentive fund) is a financial incentive that encourages a sales representative to sell a specific item or group of items.
- spin (PR, marketing) - Spin, in the context of public relations (PR) and journalism, is the selective assembly of fact and the shaping of nuance to support a particular view of a story.
- spiral model - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the waterfall model.