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Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.

BUS - CON

  • business agility (BA) - Business agility (BA) is an concept whereby organizations seek to approach their operations and resources in a flexible, responsive manner.
  • business capability - Business capabilities are one way of representing the highest conceptual-level view of an enterprise architecture.
  • business case - A business case is a written or verbal value proposition that is intended to educate a decision maker and convince them to take some kind of action.
  • business continuity management (BCM) - Business continuity management (BCM) is a framework for identifying an organization's risk of exposure to internal and external threats.
  • business continuity plan audit - A business continuity plan audit is a formalized method for evaluating how business continuity processes are being managed.
  • business impact analysis (BIA) - A business impact analysis (BIA) is a systematic process to determine and evaluate the potential effects of an interruption to critical business operations as a result of a disaster, accident or emergency.
  • business innovation - Business innovation is an organization's process for introducing new ideas, workflows, methodologies, services or products.
  • business integration - Business integration is a strategy whose goal is to synchronize IT and business cultures and objectives and align technology with business strategy and goals.
  • business metric - A business metric is a quantifiable measure businesses use to track, monitor and assess the success or failure of various business processes.
  • business model - A business model is the conceptual structure supporting the viability of a business, including its purpose, its goals and its plans for achieving them.
  • business model innovation - Business model innovation is the implementation of unique concepts to support a company's viability, including the development of new processes for delivering products and services to customers.
  • business plan - A business plan is a document demonstrating the feasibility of a prospective new business and providing a roadmap for its first several years of operation.
  • business process - A business process is an activity or set of activities that accomplish a specific organizational goal.
  • business process discovery - Business process discovery, also called process discovery, is a collection of tools and techniques used to define, map and analyze an organization�s existing business processes.
  • business process governance - Business process governance, also called process governance or business process management (BPM) governance, is the use of rules to manage BPM programs and initiatives.
  • business process improvement (BPI) - Business process improvement (BPI) is a practice in which enterprise leaders analyze their business processes to identify areas where they can improve accuracy, effectiveness and efficiency and then make changes within the processes to realize these improvements.
  • business process mapping - Business process mapping is the visual display of the steps within a business process showing how it's done from start to finish.
  • business process modeling - Business process modeling, often called process modeling, is the analytical representation or illustration of an organization's business processes.
  • Business Process Modeling Language (BPML) - Business Process Modeling Language (BPML) is an XML standard metalanguage used to outline business processes in an easy-to-understand way.
  • business process monitoring - Business process monitoring is real-time scrutiny of an activity or set of activities that have been set up to accomplish a specific organizational goal.
  • business process transformation - Business process transformation (BPT) is an effort to significantly improve the actions required to accomplish an organizational goal.
  • business process visibility - Business process visibility, also called process visibility, is the ability to accurately and completely view the processes, transactions and other activities operating within an enterprise.
  • business resilience - Business resilience is the ability an organization has to quickly adapt to disruptions while maintaining continuous business operations and safeguarding people, assets and overall brand equity.
  • business rules engine (BRE) - A business rules engine (BRE) is a software component that allows non-programmers to add or change business logic in a business process management (BPM) system.
  • business services - Business services is a general term that describes work that supports a business but does not produce a tangible commodity.
  • business structure - A business structure is a category of organization that is legally recognized in a given jurisdiction and characterized by the legal definition of that particular category.
  • business sustainability - Business sustainability, also known as corporate sustainability, is the management and coordination of environmental, social and financial demands and concerns to ensure responsible, ethical and ongoing success.
  • business technology (BT) - Business technology (BT) is a term that points specifically to the technology used by businesses to treat information.
  • buying signals - Buying signals are behavioral cues that indicate the intentions of prospective or existing customers in terms of their readiness to buy.
  • BYOD (bring your own device) - BYOD (bring your own device) is a policy that allows employees in an organization to use their personally owned devices for work-related activities.
  • C-Level (C-Suite) - C-level, also called the C-suite, is a term used to describe high-ranking executive titles in an organization.
  • call center agent (call center representative) - A call center agent is a person who handles incoming or outgoing customer calls for a business.
  • call center schedule adherence - Call center schedule adherence is a standard metric used in business call centers to determine whether call center agents are working the amount of time they are scheduled to work.
  • Campbell's Law - Campbell's Law is the observation that once a metric has been identified as a primary indicator for success, its ability to accurately measure success tends to be compromised.
  • candidate experience - Candidate experience reflects a person's feelings about going through a company's job application process.
  • Capability Maturity Model (CMM) - The Capability Maturity Model (CMM) is a methodology used to develop and refine an organization's software development process.
  • capacity planning - In information technology, capacity planning is the science and art of estimating the space, computer hardware, software and connection infrastructure resources that will be needed over some future period of time.
  • Capex (capital expenditure) - A capital expenditure (Capex) is money invested by a company to acquire or upgrade fixed, physical, non-consumable assets, such as buildings and equipment or a new business.
  • cartonization - Cartonization is a process that uses algorithms to evaluate the items in an order to determine the number and size of each carton needed to ship the order.
  • case - A case is a particular instance of something.
  • case study - In a business context, a case study is a documented implementation of something, such as a practice, a product or a service.
  • catchball - Catchball is an approach to decision-making in an organization or group where ideas are pitched from one individual to another throughout the group’s hierarchy and divisions.
  • CEO (Chief Executive Officer) - The chief executive officer (CEO) is the top position in an organization and responsible for implementing existing plans and policies, improving the company's financial strength, supporting ongoing digital business transformation and setting future strategy.
  • Certificate of Competency - In defense contracting, a Certificate of Competency states that the holder is authorized to receive and perform on a specific government contract.
  • CFO (Chief Financial Officer) - CFO (Chief Financial Officer) is the corporate title for the person responsible for managing the company's financial operations and strategy.
  • change agent (agent of change) - A change agent, or agent of change, is someone who promotes and enables change to happen within any group or organization.
  • change control - Change control is a systematic approach to managing all changes made to a product or system.
  • change fatigue - Change fatigue is an organizational affliction that results from management-led change initiatives.
  • change log - A change log is a record of requests for change (RFCs) submitted for all changes in a service.
  • change management - Change management is a systematic approach to dealing with the transition or transformation of an organization's goals, processes or technologies.
  • change management strategy - A change management strategy is a systematic approach to making adjustments to the application of a set of tools, processes or skills during a project or initiative.
  • change request - A change request is a formal proposal for an alteration to some product or system.
  • channel captain - A channel captain is the individual or organization responsible for managing a particular distribution channel and overseeing channel partnerships.
  • channel conflict - Channel conflict is a situation in which channel partners have to compete against one another or a vendor's internal sales department.
  • channel partner - A channel partner is a person or organization that provides services or sells products on behalf of a software, hardware, networking or cloud services vendor.
  • channel partner portal - A channel partner portal is a web-based application that provides a vendor's established partners (usually distributors, resellers, service providers or other strategic partners) with access to deal registration, marketing resources, pricing and sales information for products and services, as well as technical details and support that are unavailable to other end users.
  • chart of accounts (COA) - A chart of accounts (COA) is a financial, organizational tool that provides an index of every account in an accounting system.
  • Chatter (Salesforce Chatter) - Chatter is an enterprise collaboration platform from Salesforce, a cloud-based customer relationship management (CRM) vendor.
  • chief customer officer (CCO) - A chief customer officer, or customer experience officer, is generally responsible for customer research, communicating with company employees and taking charge of customer experience metrics.
  • chief data officer (CDO) - A chief data officer (CDO) in many organizations is a C-level executive whose position has evolved into a range of strategic data management responsibilities related to the business to derive maximum value from the data available to the enterprise.
  • chief digital officer (CDO) - A chief digital officer (CDO) is charged with helping an enterprise use digital information and advanced technologies to create business value.
  • chief experience officer (CXO) - A chief experience officer (CXO) is an executive in the C-suite who ensures positive interactions with an organization's customers.
  • chief human resources officer (CHRO) - Chief human resources officer (CHRO) is a top-level management executive in charge of an organization's employees.
  • chief learning officer (CLO) - A chief learning officer (CLO) is a senior-level executive who ensures that a company's corporate learning program and strategy supports its overall business goals.
  • chief marketing technologist (CMT) - A chief marketing technologist (CMT) is a C-level executive who sets a technology vision for the marketing team that aligns with business goals.
  • Chief Operating Officer (COO) - A Chief Operating Officer (COO) is the corporate executive who oversees ongoing business operations within the company.
  • Chief Process and Innovation Officer (CPIO) - Chief Process and Innovation Officer (CPIO) or sometimes just Chief Process Officer (CPO) is a corporate C-level position that calls for a leader who is able to identify which parts of a company's business processes could be improved and identify specific ways to make them work better.
  • chief procurement officer (CPO) - The chief procurement officer, or CPO, leads an organization's procurement department and oversees the acquisitions of goods and services made by the organization.
  • chief risk officer (CRO) - The chief risk officer (CRO) is the corporate executive tasked with assessing and mitigating significant competitive, regulatory and technological threats to an enterprise's capital and earnings.
  • Chief Strategy Officer (CSO) - A chief strategy officer (CSO), or chief strategist, is an executive charged with helping formulate, facilitate and communicate the overarching strategy of an organization, usually a large corporation.
  • Chief Technology Officer (CTO) - The chief technology officer (CTO) is the individual within an organization who oversees the current technology and creates relevant policy.
  • chief trust officer - A chief trust officer in the IT industry is an executive job title given to the person responsible for building confidence around the use of customer information.
  • Chinese wall - A Chinese wall is a barrier that separates two or more groups, usually as a means of restricting the flow of information.
  • CIO (Chief Information Officer) - A chief information officer (CIO) is the corporate executive in charge of information technology (IT) strategy and implementation.
  • CKO (chief knowledge officer) - Chief knowledge officer (CKO) is a corporate title for the person responsible overseeing knowledge management within an organization.
  • clan culture - A clan culture is a family-like or tribe-like type of corporate environment that emphasizes consensus and commonality of goals and values.
  • clean desk policy (CDP) - A clean desk policy (CDP) is a corporate directive that specifies how employees should leave their working space when they leave the office.
  • clean technology (clean tech) - Clean technology (clean tech) is a general term used to describe products, processes or services that reduce waste and require as few non-renewable resources as possible.
  • closed loop control system - A closed loop control system is a mechanical or electronic device that automatically regulates a system to maintain a desired state or set point without human interaction.
  • closed loop manufacturing resource planning (MRP) - Closed loop manufacturing resource planning, also known as closed loop MRP (CLMRP), is a manufacturing resource planning model that includes returned products in the supply chain.
  • cloud computing - Cloud computing is a general term for anything that involves delivering hosted services over the internet.
  • cloud ERP - Cloud ERP is a type of enterprise resource planning (ERP) software that runs on a provider's cloud computing platform, rather than on premises in an enterprise's own data center.
  • cloud federation - Cloud federation is the practice of interconnecting service providers' cloud environments to load balance traffic and accommodate spikes in demand.
  • cloud service provider (cloud provider) - A cloud service provider, or CSP, is a company that offers components of cloud computing -- typically, infrastructure as a service (IaaS), software as a service (SaaS) or platform as a service (PaaS).
  • cloud services - Cloud services is an umbrella term that may refer to a variety of resources provided over the internet, or to professional services that support the deployment of such cloud-based resources.
  • cloud sourcing - Cloud sourcing is an arrangement in which a company pays a third-party cloud hosting provider to deliver and support IT services that could be provided in-house.
  • CMO (chief marketing officer) - A CMO (chief marketing officer) is a C-level corporate executive responsible for activities in an organization that have to do with creating, communicating and delivering offerings that have value for customers, clients or business partners.
  • co-selling - Co-selling is an approach to product and service distribution in which channel partners are the primary route to market.
  • coalition loyalty program - A coalition loyalty program is a loyalty card system that offers incentives to customers of two or more businesses in return for allowing those businesses to collect user data.
  • collaboration - Collaboration is a joint effort of multiple individuals or work groups to accomplish a task or project.
  • collaboration specialist - A collaboration specialist is an individual in charge of managing customer experience and implementing a collaborative platform across the enterprise in order to enhance the user experience and employee productivity, and collectively accomplish tasks.
  • collaborative computing - Collaborative computing is a diverse collection of information technologies designed to support work between individuals.
  • collaborative consumption - Collaborative consumption is a new approach to consumer access of goods and services; elements of the model include bartering, sharing, gifting, lending and leasing or renting.
  • communication plan - A communication plan is a policy-driven approach to providing stakeholders with information.
  • competitive advantage - Competitive advantage is the favorable position an organization seeks in order to be more profitable than its rivals.
  • competitive differentiation - Competitive differentiation is a strategic positioning tactic an organization can undertake to set its products, services and brands apart from those of its competitors.
  • compliance audit - A compliance audit is a comprehensive review of an organization's adherence to regulatory guidelines.
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    A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.

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