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Enterprise resource planning (ERP)

Terms related to business, including definitions about project management and words and phrases about human resources, finance and vertical industries.
  • PTO (paid time off, personal time off) - Paid time off (PTO) is a human resource management (HRM) policy that provides employees with a pool of bankable hours that can be used for any purpose.
  • public-private partnership (PPP) - A public-private partnership (PPP) is a funding model for public infrastructure projects and initiatives such as a new telecommunications system, public transportation system, airport or power plant.
  • purchase intent - Purchase intent is the probability that a consumer will buy a product or service.
  • pure risk - Pure risk refers to risks that are beyond human control and result in a loss or no loss with no possibility of financial gain.
  • quality control (QC) - Quality control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer.
  • quality of experience (QoE or QoX) - Quality of experience (QoE or QoX) is a measure of the overall level of a customer's satisfaction and experience with a product or service and the vendor that's providing that product or service.
  • radical innovation - Radical innovation is an invention that destroys or supplants an existing business model.
  • rainmaker - A rainmaker is an individual who generates an unusually high amount of revenue for an organization by bringing new clients and new business to the company.
  • Real time gross settlement (RTGS) - Real Time Gross Settlement (RTGS) is an electronic form of funds transfer where the transmission takes place on a real time basis.
  • recruitment - Recruitment is the process of finding, screening, hiring and eventually onboarding qualified job candidates.
  • recruitment process outsourcing (RPO) - Recruitment process outsourcing (RPO) is when an employer turns the responsibility of finding potential job candidates over to a third-party service provider.
  • red herring - A red herring is a logical fallacy in which irrelevant information is presented alongside relevant information, distracting attention from that relevant information.
  • remote deposit capture (RDC) - Remote deposit capture (RDC) is a system that allows a customer to scan checks remotely and transmit the check images to a bank for deposit, usually via an encrypted Internet connection.
  • remote office/branch office (ROBO) - A ROBO is a smaller office than the company headquarters and located in another town, state or country.
  • remote terminal unit (RTU) - A remote terminal unit (RTU) is a microprocessor-based electronic device used in industrial control systems (ICS) to connect various hardware to distributed control systems (DCS) or supervisory control and data acquisition (SCADA).
  • replenishment - Replenishment is the controlled and regular movement of inventory from an upstream point on the supply chain to a downstream location that requires sufficient stock to cover demand.
  • Request for Offer (RFO) - A Request for Offer (RFO) is a document an organization issues to solicit bids or proposals from potential suppliers for goods or services.
  • requisition - A requisition, in procurement, is a request for goods or services made by an employee to the person or department in a company that is responsible for purchasing.
  • reshoring - Reshoring is the process of bringing back manufacturing or production operations to their country of origin or a nearby region.
  • residual risk - Residual risk is the risk that remains after efforts to identify and eliminate some or all types of risk have been made.
  • resource allocation - Resource allocation is the process of assigning and managing assets in a manner that supports an organization's strategic planning goals.
  • Results-Only Work Environment (ROWE) - A Results-Only Work Environment (ROWE) is one in which the most important criteria for evaluating employee performance is the completion of satisfactory work on time.
  • return on equity (ROE) - Return on equity (ROE) is a measure of a company’s financial performance that shows the relationship between a company’s profit and the investor’s return.
  • return on investment (ROI) - Return on investment (ROI) is a crucial financial metric investors and businesses use to evaluate an investment's efficiency or compare the efficiencies of several different investments.
  • return on marketing investment (ROMI) - Return on marketing investment (ROMI) is a metric used to measure the overall effectiveness of a marketing campaign to help marketers make better decisions about allocating future investments.
  • revenue attribution - Revenue attribution is the process of matching customer sales to specific advertisements in order to understand where revenue is coming from and optimize how advertising budgets are spent in the future.
  • revenue cycle management (RCM) - Revenue cycle management (RCM) is the financial process, utilizing medical billing software, that healthcare facilities use to track patient care episodes from registration and appointment scheduling to the final payment of a balance to ensure proper identification, collection and management of revenues from patient services.
  • revenue operations (RevOps) - Revenue operations (RevOps) is the strategic integration of sales, marketing and service departments to provide a better end-to-end view to administration and management, while leaving day-to-day processes within the departments.
  • reverse logistics - Reverse logistics is the set of activities that is conducted after the sale of a product to recapture value and end the product's lifecycle.
  • RFI (request for information) - An RFI (request for information) is a formal process for gathering information from potential suppliers of a good or service.
  • risk assessment framework (RAF) - A risk assessment framework (RAF) is a strategy for prioritizing and sharing information about the security risks to an information technology (IT) infrastructure.
  • risk avoidance - Risk avoidance is the elimination of hazards, activities and exposures that can negatively affect an organization and its assets.
  • risk exposure - Risk exposure is the quantified potential loss from business activities currently underway or planned.
  • risk map (risk heat map) - A risk map (risk heat map) is a data visualization tool for communicating specific risks an organization faces.
  • risk profile - A risk profile is a quantitative analysis of the types of threats an organization, asset, project or individual faces.
  • risk-reward ratio - The risk-reward ratio is a mathematical calculation used by investors to measure the expected gains of a given investment against the risk of loss.
  • role mining - Role mining is the process of analyzing user-to-resource mapping data to determine or modify user permissions for role-based access control (RBAC) in an enterprise.
  • sales and operations planning (S&OP) - Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.
  • sales enablement - Sales enablement is composed of strategies, tools and processes that provide sales representatives with the ability to boost their productivity and revenue generation.
  • sales funnel - A sales funnel, also called a purchase funnel, is the visual representation of the customer journey, depicting the sales process from awareness to action.
  • sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
  • sales motion - A sales motion is the particular sales method an organization uses to deliver a product or a service to its customers.
  • Salesforce - Salesforce, Inc.
  • Salesforce AppExchange - Salesforce AppExchange is Salesforce.
  • Salesforce Community Cloud (Community Cloud) - Community Cloud is a social platform from Salesforce.
  • Salesforce Customer 360 - Salesforce Customer 360 is a collection of tools that connect Salesforce apps and create a unified customer ID to build a single view of the customer.
  • Salesforce Customer Success Platform - The Salesforce Customer Success Platform is the official name of the Salesforce portfolio of products.
  • Salesforce Data.com - Data.com is the sales and lead generation component of Salesforce.
  • Salesforce Einstein - Salesforce Einstein refers to an integrated set of artificial intelligence (AI) technologies developed for the Salesforce Customer Relationship Management (CRM) platform.
  • Salesforce Health Cloud - Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services.
  • Salesforce Journey Builder - Salesforce Journey Builder is a feature of the company's Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service.
  • Salesforce Marketing Cloud - Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration.
  • Salesforce Platform (formerly Force.com) - The Salesforce Platform -- formerly known as Force.
  • Salesforce Sales Cloud - Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
  • Salesforce Service Cloud - Salesforce Service Cloud is a customer relationship management (CRM) platform for Salesforce clients to provide service and support to their business customers.
  • Salesforce Service Console - The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more.
  • Salesforce Trailhead - Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
  • Salesforce Wave Analytics (Analytics Cloud) - Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) application that is optimized for mobile access and data visualization.
  • Salesforce Work.com - Salesforce Work.
  • SalesforceIQ - SalesforceIQ is customer relationship management (CRM) software from Salesforce.
  • SAP MII (SAP Manufacturing Integration and Intelligence) - SAP MII (SAP Manufacturing Integration and Intelligence) is an SAP application for synchronizing manufacturing operations with back-office business processes and standardized data.
  • SAP SuccessFactors - SAP SuccessFactors is a leading suite of cloud-based talent management and human capital management (HCM) software.
  • Sarbanes-Oxley Act (SOX) Section 404 - Sarbanes-Oxley Act (SOX) Section 404 mandates that all publicly traded companies must establish internal controls and procedures for financial reporting and must document, test, and maintain those controls and procedures to ensure their effectiveness.
  • Scrum - Scrum is a framework for project management that emphasizes teamwork, accountability and iterative progress toward a well-defined goal.
  • Scrum master - A Scrum master is a facilitator for an Agile development team.
  • security (finance) - A security, in a financial context, is a certificate or other financial instrument that has monetary value and can be traded.
  • segregation of duties (SoD) - Segregation of duties (SoD) is an internal control designed to prevent error and fraud by ensuring that at least two individuals are responsible for the separate parts of any task.
  • semantic network (knowledge graph) - A semantic network is a knowledge structure that depicts how concepts are related to one another and how they interconnect.
  • semiotics - Semiotics is the study of the use of symbolic communication.
  • service assurance (SA) - Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications.
  • service lifecycle management (SLM) - Service lifecycle management (SLM) describes the strategy and software for managing the maintenance and repair of products and maximizing the profit opportunities from these activities.
  • service supply chain - The service supply chain is the part of the supply chain dedicated to providing service on products.
  • seven wastes - The seven wastes are categories of unproductive manufacturing practices identified by Taiichi Ohno, the father of the Toyota Production System (TPS).
  • share of wallet (SOW) or wallet share - Share of wallet (SOW) is a marketing metric used to calculate the percentage of a customer's spending for a type of product or service that goes to a particular company.
  • shared services - Shared services is a delivery model organizations use to consolidate similar business functions into a single unit that supports the entire organization.
  • SIPOC (suppliers, inputs, process, outputs, customers) diagram - A SIPOC (suppliers, inputs, process, outputs, customers) diagram is a visual tool for documenting a business process from beginning to end prior to implementation.
  • SMAC (social, mobile, analytics and cloud) - SMAC (social, mobile, analytics and cloud) is the concept that the convergence of four technologies is currently driving business innovation.
  • Small Disadvantaged Business (SDB) - A Small Disadvantaged Business (SDB) is a small business that is at least 51% owned and controlled by one or more socially and economically disadvantaged individuals.
  • small to medium enterprise (SME) - SME (small-to-medium enterprise) is a convenient term for segmenting businesses and other organizations that are somewhere between the "small office-home office" (SOHO) size and the larger enterprise.
  • smart city - A smart city is a municipality that uses information and communication technologies (ICT) to increase operational efficiency, share information with the public and improve both the quality of government services and citizen welfare.
  • smart contract - A smart contract is a self-executing computer program that automatically executes the terms of a contract without the involvement of third parties.
  • smart manufacturing (SM) - Smart manufacturing (SM) is a technology-driven approach that utilizes Internet-connected machinery to monitor the production process.
  • SMB (small and medium-sized business or small and midsize business) - SMB is an abbreviation for a small and medium-sized business, sometimes called a small and midsize business.
  • social computing - Social computing is the collaborative and interactive nature of online behavior.
  • social media marketing (SMM) - Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.
  • social media policy - A social media policy is a corporate code of conduct that provides guidelines for employees who post content on the internet either as part of their job or as a private person.
  • social media recruitment (social media recruiting) - Social media recruitment, or social media recruiting, is the process of using social media platforms to identify, engage and vet people the organization may want to hire.
  • social media ROI - Social media ROI refers to the return on investment a company can expect to make from its investment in social media technologies.
  • soft copy - A soft copy (sometimes spelled 'softcopy') is an electronic copy (or e-copy) of some type of data, such as a file viewed on a computer's display or transmitted as an email attachment.
  • soft skills - A soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done.
  • solution provider - A solution provider is a vendor, service provider or value-added reseller (VAR) that comprehensively handles the project needs of their client from concept to installation through support.
  • solution selling - Solution selling refers to the philosophy or practice of uncovering a customer's pain points and then providing products and services that address the underlying business problem.
  • SPI model - The SPI model is an abbreviation of the most common cloud computing service models: software as a service (SaaS), platform as a service (PaaS) and infrastructure as a service (IaaS).
  • SPIF (sales performance incentive fund) - A SPIF(sales performance incentive fund) is a financial incentive that encourages a sales representative to sell a specific item or group of items.
  • spiral model - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the waterfall model.
  • stacked ranking (stack ranking) - Stacked ranking (stack ranking) is an employee evaluation method that slots a certain percentage of employees into each of several levels of performance.
  • stakeholder - A stakeholder is a person, group or organization with a vested interest, or stake, in the decision-making and activities of a business, organization or project.
  • standardization - Standardization is the process of developing, promoting and possibly mandating standards-based and compatible technologies and processes within an industry.
  • startup company - A startup company is a newly formed business with particular momentum behind it based on perceived demand for its product or service.
  • startup culture - A startup culture is a workplace environment that values creative problem-solving, open communication and a flat hierarchy.
Networking
  • local area network (LAN)

    A local area network (LAN) is a group of computers and peripheral devices that are connected together within a distinct ...

  • TCP/IP

    TCP/IP stands for Transmission Control Protocol/Internet Protocol and is a suite of communication protocols used to interconnect ...

  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

Security
  • identity management (ID management)

    Identity management (ID management) is the organizational process for ensuring individuals have the appropriate access to ...

  • fraud detection

    Fraud detection is a set of activities undertaken to prevent money or property from being obtained through false pretenses.

  • single sign-on (SSO)

    Single sign-on (SSO) is a session and user authentication service that permits a user to use one set of login credentials -- for ...

CIO
  • IT project management

    IT project management is the process of planning, organizing and delineating responsibility for the completion of an ...

  • chief financial officer (CFO)

    A chief financial officer (CFO) is the corporate title for the person responsible for managing a company's financial operations ...

  • chief strategy officer (CSO)

    A chief strategy officer (CSO) is a C-level executive charged with helping formulate, facilitate and communicate an ...

HRSoftware
  • core HR (core human resources)

    Core HR (core human resources) is an umbrella term that refers to the basic tasks and functions of an HR department as it manages...

  • HR service delivery

    HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...

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