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mob programming

Mob programming is a collaborative approach to software development in which a group of developers work together in real time on one task.See More

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Know-IT-All

Buzzword Alert

data clean room

A data clean room is a technology service that helps content platforms keep first person user data private when interacting with advertising providers.

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Essential Knowledge

How Gen Z will shape the future of customer experience

The future of customer experience is in the hands of Gen Z -- and new technologies, like generative AI and XaaS. These trends will affect consumer ...

HubSpot intros AI tools to make content creation easier

The new AI tools are aimed at marketing, sales and customer service teams that create websites and blogs. They also provide customers with a natural ...

Microsoft's new Dynamics 365 Copilot uses generative AI

Copilot accelerates routine tasks for marketing and sales teams like creating email responses and collecting customer insight data, intensifying the ...

CRM titan Salesforce is squeezed in a competitive market

CRM and CX giant Salesforce is plagued by an activist investor, slower business growth and pressure to increase profit margins with layoffs as the ...

Networking
Security
  • PCI DSS 12 requirements

    The PCI DSS 12 requirements are a set of security controls businesses must implement to protect credit card data and comply with ...

  • cardholder data (CD)

    Cardholder data (CD) is any personally identifiable information (PII) associated with a person who has a credit or debit card.

  • PCI DSS merchant levels

    Payment Card Industry Data Security Standard (PCI DSS) merchant levels rank merchants based on their number of transactions per ...

CIO
  • systems thinking

    Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how...

  • crowdsourcing

    Crowdsourcing is the practice of turning to a body of people to obtain needed knowledge, goods or services.

  • synthetic data

    Synthetic data is information that's artificially manufactured rather than generated by real-world events.

HRSoftware
  • employee engagement

    Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.

  • talent pool

    A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.

  • diversity, equity and inclusion (DEI)

    Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

Customer Experience
  • needs assessment

    A needs assessment is a systematic process that examines what criteria must be met in order to reach a desired outcome.

  • customer touchpoint

    A customer touchpoint is any direct or indirect contact a customer has with a brand.

  • customer service charter

    A customer service charter is a document that outlines how an organization promises to work with its customers along with ...

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