Web 2.0 and CRM quiz

This quiz on Web 2.0 and CRM was designed to test your knowledge of Web 2.0 technology and social networking and open your eyes to how this technology can help advance CRM initiatives.

According to many analysts, now is the time for CRM professionals to embrace Web 2.0. Savvy CRM practitioners are already capitalizing on the emergence of social networking and Web 2.0. This quiz was designed to test your knowledge of Web 2.0 and open your eyes to how Web 2.0 can help advance CRM initiatives.

To get the answer and learn more, open the answer page link that follows each question.

1. True or False? The two major components of Web 2.0 are the technological advances enabled by Ajax and other new applications such as RSS and Eclipse.

a) True
b) False

Read answer #1 here

2. What's the most significant difference between Web 2.0 and the traditional World Wide Web?

a) More aesthetically pleasing Web sites.
b) Content appealing to a younger generation.
c) Greater collaboration between users, content providers and enterprises.
d) Greater audio capabilities on the Web.

Read answer #2 here

 3. True or False? Web 2.0 has given vendors more power over unhappy customers.

a) True
b) False

Read answer #3 here

4. True or False? The crux of the debate between criticizers and defenders of Web 2.0 is that Web 2.0 allows the average person to affect online content.

a) True
b) False

Read answer #4 here

5. True or False? Some call centers are using wiki technology to share information amongst agents.

a) True
b) False

Read answer #5 here

6. True or False? According to Gartner, 80% of marketing professionals will capitalize on Web-based consumer activity for people 25 or younger.

a) True
b) False

Read answer #6 here

7. According to experts, what type of businesses must adapt most quickly and readily to Web 2.0 technology?

a) Business-to-business e-commerce
b) Business-to-consumer e-commerce
c) Consumer-to-consumer e-commerce
d) All e-commerce

Read answer #7 here

8. True or False? Some marketers are embracing Web 2.0 technology and creating their own social networks instead of using existing ones.

a) True
b) False

Read answer #8 here

9. Which of the following vendors provides a Software as a Service (SaaS) product that allows visitors to an e-commerce Web site to both pose and answer questions?

a) BazaarVoice
b) Loomia
c) Aggregate Knowledge
d) None of the above

Read answer #9 here

10. The latest products from Siebel and Oracle focus on usability. Adding Web 2.0 to their applications has allowed all but one of the following. Which one?

a) User tasks are simpler
b) Navigation is more intuitive
c) More detailed web site menus
d) Fewer mouse clicks and page refreshes

Read answer #10 here


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