Tech Watch

AI for customer service

• Naveego launches tool for analyzing data quality and health

  Naveego Accelerator enables users to check for inaccurate data, incomplete data or improperly formatted data to prevent inconsistencies that could cost businesses money.  Continue Reading

  

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• Adobe Experience Platform adds features for data scientists

  New Adobe analytics features Query Service and Data Science Workspace are generally available on the Adobe Experience Platform after being announced in beta almost a year ago.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• StorONE launches S1aaS, a new storage-as-a-service product

  S1 as a service is software-defined storage and combines StorONE's storage services with hardware to provide on-premises storage with a cloudlike subscription service.  Continue Reading

  

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• Qualys IOC 2.0 update improves threat detection and response

  Qualys IOC 2.0 comes with increased threat detection and response capabilities designed to more accurately detect indicators of compromise and potential cyberattacks.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• AT&T introduces managed threat detection and response service

  Using Alien Labs threat intelligence, AT&T Cybersecurity's Managed Threat Detection and Response service intends to identify and contain cybersecurity threats sooner to reduce data breaches.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Adobe Sign for small businesses supports SMB digitization

  To offer a simpler e-signature software, Adobe introduced Adobe Sign for small businesses.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Newest version of CloudNAS now available

  CloudNAS 4.2 is now available, and it includes updates such as new support for JumpCloud and OpenLDAP. Additionally, CacheDrive can now be integrated with third-party applications.  Continue Reading

  

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• Kanarys launches new diversity and inclusion platform

  Kanarys uses company demographics, anonymous employee reviews and industry rankings in an effort to improve diversity, equity and inclusion in the workplace.  Continue Reading

  

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• BQE expands Core portfolio, launches new Core HR software

  The new Core HR software is the latest module addition to the Core portfolio. Core HR was designed in an effort to reduce the time HR employees spend doing paperwork.  Continue Reading

  

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• Arrcus upgrades ArcOS to support Jericho2-based routers

  Arrcus' latest version of ArcOS supports Broadcom's Jericho2 chipset for switches and routers aimed at 5G networks, hyperscale cloud and the edge.  Continue Reading

  

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• Mini XL+, Mini E added to iXsystems FreeNAS Mini series

  Open source storage hardware provider iXsystems added two new models to its FreeNAS Mini lineup: the FreeNAS Mini XL+ for professionals and FreeNAS Mini E for small offices.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• 8x8 launches small-business phone system 8x8 Express

  Designed for businesses without an IT team, 8x8 Express offers unlimited calling and gives access to 8x8 Meetings, a platform for collaborative video conferencing.  Continue Reading

  

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• D3 Security's Attackbot integrates Mitre ATT&CK in SOAR 2.0

  With the Mitre ATT&CK framework, D3's SOAR 2.0 platform can identify and map security events, predict the kill chain and trigger automated responses to remediate threats.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Quest Software updates endpoint management products

  KACE Systems Deployment Appliance 7.0 and KACE Systems Management Appliance 9.1 are both now available from Quest Software to enable IT admins to manage devices in a network.  Continue Reading

  

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• EtherLabs launches AI Slack integration for video calls, meetings

  EtherMeet by EtherLabs combines AI, video conferencing and messaging platform Slack to enhance team collaboration, particularly for remote and long-distance employees.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Litmus email platform adds cloud integration, privacy protection

  The Litmus update enables marketers to import email files from cloud storage services -- including Dropbox, Google Drive and Microsoft OneDrive -- and adds privacy protection.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Niagara Networks and L7 Defense team up for API security

  The L7 Defense application Ammune API Defense will run on Niagara Networks' Open Visibility Platform in an effort to bring security to API communications.  Continue Reading

  

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• ManageEngine Analytics Plus upgrades with AI assistant Zia

  With Zia, IT teams can ask questions via voice or text to quickly access data and insight. Available with ManageEngine Analytics Plus, the AI intends to increase productivity.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Investis Digital Connect.ID, a CMS suite, launched

  Connect.ID is composed of Connect.ID Platform and Connect.ID Intelligence. It is designed to enable enterprises to build business websites more efficiently.  Continue Reading

  

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• Enzoic for Active Directory brings continuous password protection

  Updates to Enzoic for Active Directory include NIST-compliant Continuous Password Protection, checking passwords against a live database of common or vulnerable passwords.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• 8x8 Inc. acquires Wavecell, expanding reach, CPaaS services

  8x8 Inc. acquired Wavecell, which enables it to expand its presence globally and offer new services such as Wavecell's omnichannel CPaaS capabilities.  Continue Reading

  

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• CyberArk brings updates to privileged access security offering

  CyberArk introduces CyberArk Alero to its privileged access management product lineup, in addition to other endpoint management and cloud offering updates.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Datadog network monitoring tool provides visibility to containers

  Datadog Network Performance Monitoring intends to ease the workload of engineering teams by automating network monitoring and providing visibility down to containers.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• CloudJumper partnerships support Windows Virtual Desktop

  CloudJumper has partnered with ThinPrint, IGEL and Nvidia to support printing, cloud workspace deployment and more in Microsoft's Windows Virtual Desktop.  Continue Reading

  

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• Claroty extends platform to include IoT device security

  Claroty has upgraded Continuous Threat Detection to include support for IoT device security, keeping pace with the proliferation of IoT devices in the enterprise.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• AWS OpsCenter and Moogsoft AIOps integrate for IT productivity

  By integrating AWS Systems Manager OpsCenter and Moogsoft AIOps platforms, the vendors hope to reduce alert noise, automate remediation and solve incidents faster.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Carbonite Endpoint 360 protects and backs up Office 365 apps

  Carbonite Endpoint 360 brings data protection to Microsoft Office 365 applications and emphasizes the need to protect SaaS applications and cloud-stored data.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Linode GPU instances offer accelerated computing power

  Linode's GPU instances are built on Nvidia's Quadro RTX 6000 GPU cards, designed to power high-performance applications and use cases for artists, scientists, engineers and more.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• TechSee Smart uses AI vision to aid contact center support

  TechSee Smart aids live agents in contact centers by using AI and deep learning to analyze customer product images, identify issues and guide customers through the resolution process.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Snow Software launches new tech management suite

  The new intelligence suite has six main tools that help manage the challenges due to growing IT operations, from spending and productivity to monitoring risk.  Continue Reading

  

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• Alluxio updates data orchestration platform, launches 2.0

  The latest version of the Alluxio data orchestration platform includes several new capabilities and features designed with hybrid and multi-cloud environments in mind.  Continue Reading

  

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• New Contentful CMS targets content delivery for retailers

  Contentful's content infrastructure is a CMS that intends to bring more flexibility and benefits than a traditional or headless CMS. The offering is directed at e-commerce retailers to drive online sales.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• OneLogin Desktop Pro for Windows reduces password load

  By eliminating the need for remote workers to sign into Active Directory to access their network, OneLogin's Desktop Pro for Windows aims to make working remotely easier, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Nintex Sign powered by Adobe available for SharePoint users

  With this update, SharePoint 2013, 2016 and 2019 enterprise users have access to Nintex Sign powered by Adobe Sign for native e-signatures, in addition to other Nintex Sign updates.  Continue Reading

  

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• Ipsidy's Identity Portal uses biometrics for secure access

  Identity Portal by Ipsidy uses biometric authorization methods to ensure secure account access, enable users to verify changes, protect customers from fraudulent phone calls, and more.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• CloudEngage updates personalization platform, chat feature

  The new generation includes upgrades to its segmentation capabilities. CloudEngage's chat product has also been upgraded to save visitor details for personalization.  Continue Reading

  

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• RavenDB Cloud automates database management

  RavenDB's managed cloud database service, RavenDB Cloud, intends to automate security processes, reduce overhead and cater to businesses of all sizes.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Hootsuite teams up with Yext for online review management

  Yext's management platform for businesses' online reviews is now available in the Hootsuite dashboard, following an integration between the two companies.  Continue Reading

  

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• New Serendipity Labs streaming platform LINC launches

  Serendipity Labs launched LINC to provide its users a virtual way to reach a global audience on any device through video streaming and content distribution.  Continue Reading

  

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• Quantum launches Distributed Cloud Services

  Distributed Cloud Services is now available from Quantum, as well as storage-as-a-service offerings and Cloud-Based Analytics software to manage day-to-day storage operations.  Continue Reading

  

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• Pica8 PicOS upgrade enhances network security

  Pica8 claims its PicOS network operating system will address rising security and efficiency challenges with its new network access control integrations.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• CollabNet, Icon Agility team up for value stream management

  The companies are combining CollabNet's value stream management platform with Icon's agility strategy consulting to help enterprises adopt value stream management and DevOps.  Continue Reading

  

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• 8x8 Contact Center launches as a stand-alone CCaaS offering

  8x8 Contact Center is a stand-alone, cloud-based contact-center-as-a-service offering, aimed at organizations that feel restricted by legacy contact center infrastructure.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Panzura launches global file system Freedom 8

  Panzura's new platform, Panzura Freedom 8, is a multi-cloud services platform designed to enable users around the world to collaborate on a single, large-scale project with ease.  Continue Reading

  

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• Immuta Automated Data Governance Platform comes to AWS

  Immuta's Automated Data Governance Platform, providing data visibility, accessibility and protection, is now available as a managed service on AWS Marketplace.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Stellar Cyber launches Starlight 3.1 for AI threat detection

  Stellar Cyber, a security analytics vendor, launched Starlight 3.1 as its first unified security analytics platform, using AI and machine learning to detect and thwart attacks.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• SysAid launches Automate Joe for ITSM platform automation

  Integrating Automate Joe with the SysAid ITSM platform will boost automation, minimize repetitive tasks for service agents and improve productivity, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• New SurveyMonkey SMS feature available for enterprise users

  The new SurveyMonkey SMS collector enables enterprise plan customers to send out web links to surveys via text message. The vendor claims this will elicit a higher response rate.  Continue Reading

  

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• ARM upgrades network visibility tool cARMa and adds Guru

  ARM Data Center Software upgraded its SaaS network inventory tool cARMa to include more network visibility capabilities, including the introduction of mapping and analytics tool Guru.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• New upgrades added to Ujet customer service platform

  Ujet has added a handful of new features, such as workforce management, quality management and CRM to its Customer Support Platform.  Continue Reading

  

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• Acquia Content Cloud is here, in private beta version

  Acquia Content Cloud is a cloud-based headless content management system built on Drupal. The content-as-a-service product is only available in private beta.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Tellius joins Google Cloud Partner Program

  Tellius is now part of the Google Cloud Partner Program, which enables it to integrate with Google BigQuery and Google Analytics in addition to using the Google Cloud Platform.  Continue Reading

  

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• $35 Raspberry Pi 4 Model B brings power, 4K and faster CPU

  The Raspberry Pi 4 brings significant upgrades from the previous version, according to the vendor, such as multiple memory capacities to choose from and 4K support.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Eggplant adds new features to AI test automation suite

  Eggplant has added customer experience-focused upgrades to its Digital Automation Intelligence Suite that aim to make the testing process faster and easier.  Continue Reading

  

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• Aviatrix adds next-gen firewalls to cloud services

  The Palo Alto Networks VM-Series next-generation firewalls are now deployed as part of Aviatrix's Firewall Network Service -- an extension of the Multi-Cloud Backbone portfolio.  Continue Reading

  

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• Ada looks to improve chatbot handoff with AI-powered Ada Glass

  To improve chatbot customer experience, Ada introduced Glass to its platform. Ada Glass connects customers with live agents directly within Ada's interface, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• New Amax servers aim to accelerate AI and ML workflows

  The Amax BrainMax Series servers feature the latest Nvidia RTX GPU accelerator cards for intensive GPU and AI applications and deep learning initiatives.  Continue Reading

  

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• Apica introduces desktop application performance monitoring tool

  Designed for Windows desktop applications, Apica's Desktop Application Check intends to increase visibility and boost desktop application monitoring capabilities.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Applitools Eyes now free for open source libraries

  Open source libraries can now access Applitools Eyes at no cost as part of Applitools' effort to invest in open source. It has also partnered with This Dot for an apprentice program.  Continue Reading

  

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• Appery.io integrates Ionic 4 support for mobile app development

  Exadel's low-code platform, Appery.io, added Ionic 4 support that enables developers to create high-performing web and mobile apps, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• BlackBerry Enterprise Mobility Suite adds 5 new features

  BlackBerry has upgraded its Enterprise Mobility Suite in an effort to connect business and consumer applications in a secure environment to enable instant collaboration.  Continue Reading

  

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• Fortinet launches new WAN and edge security platform

  Fortinet's Secure SD-Branch platform uses Fortinet security products to converge WAN and security into an integrated platform and protect access edges.  Continue Reading

  

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• ReliaQuest's cybersecurity platform integrates technologies

  ReliaQuest's security analytics platform, GreyMatter, claims to improve threat detection by up to four times and reduce system downtime by 98% by integrating AI and human analysis.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Netskope announces enterprise application security platform

  Netskope for Private Access is a cloud-based platform that secures private enterprise applications on public clouds and in on-premises data centers using zero-trust access.  Continue Reading

  

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• Kaloom introduces real-time INT for data center visibility

  Kaloom's in-band network telemetry, FlowEye, intends to provide data center managers with a full view of a packet's real-time journey through a data center.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• DH2i's DxConnect brings zero-trust connectivity to networks

  DH2i's zero-trust architecture software, DxConnect, will address common security issues and bring microtunnel development, discreet invisibility, an open API and more.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• CoreMedia launches omnichannel content creation platform

  CoreMedia Content Cloud-Marketing Connector enables omnichannel content creation. It also gives customers access to CoreMedia Content Cloud content management capabilities.  Continue Reading

  

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• Deloitte's Heat launches Heat AI for trend predictions

  Heat's AI-based advertising platform uses algorithms to gather and analyze customer data and then predict social trends up to 72 hours before they peak, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Aerohive Networks launches new Wi-Fi management products

  Aerohive Networks is using AI and machine learning to provide behavior insights for Wi-Fi management with the launch of its new products, Traffic Insights and Maximum Client Capabilities.  Continue Reading

  

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• Versa Networks partnership expands Riverbed SD-WAN offerings

  Riverbed and Versa Networks teamed up on an OEM agreement that enables Riverbed to use Versa's enterprise-class secure SD-WAN technology.  Continue Reading

  

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• SwiftStack launches new multi-cloud storage product

  SwiftStack launched a new product, designed to compete with companies like Hadoop and Spark. It's specifically for big data analytics, machine learning hybrid cloud and multi-cloud storage.  Continue Reading

  

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• Intel Unite Cloud brings flexibility to meeting collaboration

  Boasting the same capabilities and features as its preceding on-premises software, Intel Unite Cloud Service enables users to deploy Intel Unite software from the cloud.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Selligent Marketing Cloud partners with Genesys for CX growth

  Selligent paired its CX suite with Genesys Customer Experience Platform to improve customer experience by providing organizations with a full view of the customer journey.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Ixia network packet broker, cybersecurity test introduced

  Ixia launched two new products for networking and security: the Ixia network packet broker, Vision X, for data center visibility and Ixia BreakingPoint QuickTest to gauge device and network security.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Kaminario expands its storage-as-a-service offerings

  To expand its capabilities as a storage-as-a-service platform, Kaminario has added metered usage payments, disaster recovery and the ability to use services on the public cloud.  Continue Reading

  

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• Nuvi's sentiment analysis engine deciphers emotion, emoji and more

  Nuvi's sentiment analysis engine enables organizations to interpret the true meaning behind text, images and emoji in order to get a more complete understanding of customers' experience.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• GoToRoom video conferencing software adds Dolby Voice

  LogMeIn Inc. and Dolby Laboratories have teamed up to bring Dolby Voice hardware to LogMeIn's GoToRoom video conferencing service software for businesses.  Continue Reading

  

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• Solodev launches CMS to target medium-sized businesses

  Solodev DCX 9.0 targets medium-sized businesses with its scalability. The cloud-first CMS features collaboration tools, flexible pricing and automation.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• New Vive virtual reality for enterprise is now available

  The Vive Pro Eye, a virtual reality product specifically designed for enterprise is now available for purchase in North America, and features precision eye tracking.  Continue Reading

  

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• Evan launches customer experience SaaS platform for IT help

  IT support vendor Evan introduced an automated SaaS offering for large businesses. Evan360 intends to connect users with IT experts to solve problems immediately.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Seagate 16 TB hard drives amplify storage for Exos, IronWolf

  Seagate has introduced a collection of 16 TB HDDs to its Exos, IronWolf and IronWolf Pro lines that can store massive amounts of data, while maintaining a small footprint.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Honeywell launches enterprise performance management product

  Released as part of Honeywell's new Enterprise Performance Management for Operations Technology category, Honeywell Forge for Buildings is available now.  Continue Reading

  

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• Ivanti User Workspace Manager 2019.1 reduces storage demands

  By introducing new features to Ivanti Environment Manager and Ivanti File Director, the company hopes to reduce on-premises storage demands and support migration from legacy workspaces.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• NSC joins forces with Silver Peak SD-WAN services

  Silver Peak and NSC have partnered up to combine NSC IT services with Silver Peak SD-WAN services. NSC will serve as a single source provider and offer SD-WAN deployment services.  Continue Reading

  

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• SurveyAdvantage launches new customer management service

  LoyaltyLoop is SurveyAdvantage's newest service. It provides businesses with a platform to collect and manage customer feedback and reviews through surveys and reviews.  Continue Reading

  

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• AtScale updates its data warehouse virtualization platform

  AtScale 2019.1 comes with many new capabilities, including extended database support, increased security and advanced analytical query capabilities.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Apple iPadOS brings new features, plus more from WWDC

  At the WWDC 2019 keynote, Apple unveiled iPadOS, an operating system specifically for iPads, along with a new Mac Pro, macOS Catalina, new iOS 13 features and watchOS 6.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• SolarWinds releases slew of network management upgrades

  SolarWinds has made a host of changes to its network management portfolio, including adding Network Insight for Palo Alto Networks and centralized upgrades, among others.  Continue Reading

  

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• New Nuxeo AI platform gives enterprises custom models

  Nuxeo Insight Cloud is an AI platform that enables an enterprise to use its own data with machine learning models to improve accuracy by being enterprise-specific.  Continue Reading

  

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• Vendor unveils Snowflake Data Exchange, Google Cloud integration

  Snowflake Computing's data exchange marketplace aims to make data easily shared between users and providers, enable users to innovate and give providers an opportunity to monetize data.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Lyftron launches universal data access platform

  Lyftron launched a data access platform that uses a data hub, data insights, enterprise-wide data catalogs and lineage, and hybrid cloud management and migration to unify data.  Continue Reading

  

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• HiveIO releases Hive Fabric virtualization framework update

  Hive Fabric 7.3 has four main updates. New features enable admins to install GPUs, control acceleration, add multiple defined networks and manage server memory.  Continue Reading

  

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• New Sophos endpoint security software releases

  Sophos has released Intercept X for Server with endpoint detection and response to protect users against blended threats and proactively detect stealthy attacks.  Continue Reading

  

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• Cisco and F5 launch F5 ACI ServiceCenter app

  Now available in Cisco's ACI App Center, the F5 ACI ServiceCenter app was designed by Cisco and F5 Networks to combine L2-3 connectivity with L4-7 application services.  Continue Reading

  

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• Seal contract analytics software brings new UI, AI features

  Seal Software launched version 7 of its contract analytics software, dubbed Seal 7, touted to provide a more seamless user experience, scalability and extensibility.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Tortuga launches Radix-M, new firmware security product

  Tortuga Logic has launched a firmware security platform that automatically performs security validation of firmware on SoC designs using an existing platform from Cadence.  Continue Reading

  

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• New Dell Precision, Inspiron, XPS products coming soon

  Dell announced the upcoming launch of new Dell Precision, Inspiron and XPS products. These include the Precision 5000, Precision 7540, Precision 7740, XPS 13, XPS 15 and new Inspiron PCs.  Continue Reading

  

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• Intel 10th Gen CPUs are here, AMD follows with 3rd Gen Ryzen

  Intel's 10th Gen CPUs, codenamed Ice Lake, are available now, and the 7nm AMD 3rd Gen Ryzen lineup will be available on July 7. Both releases will increase competition among chip vendors.  Continue Reading

  

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  • Sabrina Polin, Managing Editor

• Barracuda Advanced Bot Protection safeguards web applications

  Advanced Bot Protection is a cloud-hosted platform that defends against automated threats using AI. It is available as both a web application firewall (WAF) and WAF as a service.  Continue Reading

  

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• Verint launches VOC software, gathers omnichannel feedback

  Verint has launched Verint Unified VoC, which provides organizations with a full, accurate view of customer desires and preferences, according to the vendor.  Continue Reading

  

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  • Sabrina Polin, Managing Editor