Browse Definitions by Alphabet

  • What is Six Sigma and how does it work? - Six Sigma is a business methodology for quality improvement that measures how many defects there are in a current process and seeks to systematically eliminate them.
  • What is skill-based routing (SBR)? - Skill-based routing (SBR) is a strategy within customer service and contact centers to distribute incoming interactions -- phone calls, chats or emails -- based on the specific skills of the agents.
  • What is SMS (Short Message Service)? - SMS (Short Message Service), commonly referred to as 'text messaging,' is a service for sending short messages of up to 160 characters (224 character limit if using a 5-bit mode) to mobile devices, including cellular phones, smartphones and tablets.
  • What is SMTP (Simple Mail Transfer Protocol)? - SMTP (Simple Mail Transfer Protocol) is a TCP/IP protocol used in sending and receiving emails over a network such as the internet.
  • What is social learning theory? - Social learning theory is the philosophy that people can learn from each other through observation, imitation, modeling and even emotions.
  • What is social media analytics? - Social media analytics is the process of collecting and analyzing audience data shared on social networks to improve an organization's strategic business decisions.
  • What is social media marketing (SMM)? - Social media marketing (SMM) is a form of internet marketing that uses social media apps as a marketing tool.
  • What is social media? - Social media refers to websites and applications that focus on communication, community-based input, interaction, content-sharing and collaboration.
  • What is social networking and how does it work? - Social networks are websites and apps that allow users and organizations to connect, communicate, share information and form relationships.
  • What is software resilience testing? - Software resilience testing is a method of software testing that focuses on ensuring that applications perform well in real-life or chaotic conditions.
  • What is software-defined networking (SDN)? - Software-defined networking (SDN) is a networking approach in which software is used to easily configure and centrally manage IT networks.
  • What is speech recognition? - Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.
  • What is speech technology? - Speech technology is a type of computing technology that enables an electronic device to recognize, analyze and understand spoken word or audio.
  • What is SPSS (Statistical Package for the Social Sciences)? - SPSS (Statistical Package for the Social Sciences), also known as IBM SPSS Statistics since 2009, is a user-friendly software package used for the analysis of statistical data and to make data-driven decisions.
  • What is spyware? - Spyware is a type of malicious software (malware) that is installed on a computing device without the end user's knowledge.
  • What is SQL Server Reporting Services (SSRS)? - SQL Server Reporting Services (SSRS) is a SQL Server subsystem that enables the creation of graphical, mobile and printed reports using SQL Server and other data sources.
  • What is SRAM (static random access memory)? - SRAM (static RAM) is a type of random access memory (RAM) that retains data bits in its memory as long as power is being supplied.
  • What is SSD RAID (solid-state drive RAID)? - SSD RAID (solid-state drive RAID) is a methodology commonly used to protect data by distributing redundant data blocks across multiple SSDs.
  • What is SSH (Secure Shell) and How Does It Work? - SSH (Secure Shell or Secure Socket Shell) is a network protocol that gives users -- particularly systems administrators -- a secure way to access a computer over an unsecured network.
  • What is SSL (Secure Sockets Layer)? - SSL (Secure Sockets Layer) is a networking protocol that secures connections between web clients and web servers over internal networks or the internet by encrypting the data sent between those clients and servers.
  • What is static application security testing (SAST)? - Static application security testing (SAST) is the process of analyzing and testing application source code for security vulnerabilities.
  • What is storage virtualization? - Storage virtualization is the pooling of physical storage from multiple storage devices into what appears to be a single storage device or pool of available storage capacity.
  • What is strategic innovation? - Strategic innovation is an organization's process of reinventing or redesigning its corporate strategy to drive business growth, generate value for the company and its customers, and create competitive advantage.
  • What is streaming network telemetry? - Streaming network telemetry is a real-time data collection service in which network devices, such as routers, switches and firewalls, continuously push data related to the network's health to a centralized location.
  • What is Structured Query Language (SQL)? - Structured Query Language (SQL) is a standardized programming language that is used to manage relational databases and perform various operations on the data in them.
  • What is subscription-based pricing model? - A subscription-based pricing model is a payment structure that allows a customer or organization to purchase or subscribe to a vendor's IT services for a specific period for an agreed-upon set price.
  • What is supervised learning? - Supervised learning is a subcategory of machine learning (ML) and artificial intelligence (AI) where a computer algorithm is trained on input data that has been labeled for a particular output.
  • What is supply chain sustainability (SCS)? - Supply chain sustainability (SCS) is a holistic view of supply chain processes, logistics and technologies that affect the environmental, social, economic and legal aspects of a supply chain's components.
  • What is supply chain visibility and why is it important? - Supply chain visibility (SCV) is the ability to track parts, components, raw materials or products as they move from the manufacturer to the final destination.
  • What is sustainability risk management (SRM)? - Sustainability risk management (SRM) is a business strategy that aligns profit goals with a company's environmental, social and governance (ESG) policies.
  • What is sustainable procurement? - Sustainable procurement is an approach used by organizations to ensure that environmental, social and economic considerations are part of their purchasing decisions.
  • What is Swagger? - Swagger is an open source set of rules, specifications and tools for developing and describing RESTful APIs.
  • What is synthetic data? Examples, use cases and benefits - Synthetic data is information that's artificially manufactured rather than generated by real-world events.
  • What is synthetic monitoring? - Synthetic monitoring is a proactive monitoring approach that uses scripted simulations of user interactions to assess the performance and availability of websites, applications and services.
  • What is system software? - System software is a type of computer program designed to run a computer's hardware and application programs.
  • What is systems development life cycle? - The systems development life cycle (SDLC) is a conceptual model used in project management that describes the stages involved in an information system development project -- from an initial feasibility study all the way through maintenance of the completed application.
  • What is systems thinking? - Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.
  • What is the Salesforce Service Console? - The Salesforce Service Console is the centralized interface in Salesforce Service Cloud, an application devoted to customer service, support and customer experience.
  • What is the Sarbanes-Oxley Act? Definition and summary - The Sarbanes-Oxley Act of 2002 (SOX) is a federal law that established sweeping auditing and financial regulations for public companies.
  • What is the Semantic Web? Definition, history and timeline - The Semantic Web is a vision for linking data across webpages, applications and files.
  • What is the Server Message Block (SMB) protocol? How does it work? - The Server Message Block (SMB) protocol is a client-server communication protocol used for sharing access to files, printers, serial ports and other resources on a network.
  • What is the software development lifecycle (SDLC)? - The software development lifecycle (SDLC) is a project management framework that describes the stages and tasks involved in each step of software development.
  • What is the spiral model and how is it used? - The spiral model is a systems development lifecycle (SDLC) method used for risk management that combines the iterative development process model with elements of the Waterfall model.