Browse Definitions by Alphabet

What is a customer effort score (CES)? - Customer effort score (CES) is a system for evaluating how much effort is required on the part of a customer to achieve satisfaction in their experience with a company.
What is a customer health score? - A customer health score is a value that indicates the long-term prospect for a customer to drop off or, conversely, to become a high-value, repeat customer through renewal or Cross-selling or up-selling strategies.
What is a customer journey map? - A customer journey map is a visual depiction of the stages customers go through when interacting with a company -- from buying products online to accessing customer service on the phone to airing grievances on social media.
What is a CVO (chief visionary officer)? - The CVO (chief visionary officer) is a newer C-suite title where the holder is expected to have a broad and comprehensive knowledge of all matters related to the business of the organization, as well as the vision required to steer its course into the future.
What is a cyber attack? How they work and how to stop them - A cyber attack is any malicious attempt to gain unauthorized access to a computer, computing system or computer network with the intent to cause damage.
What is C (programming language)? - The C programming language is a procedural and general-purpose language that provides low-level access to system memory.
What is C-level (C-suite)? - C-level, also called the C-suite, is a term used to describe high-ranking executive titles in an organization.
What is CAD (computer-aided design)? - CAD (computer-aided design) is the use of computer-based software to aid in design processes by creating simulations of real-world objects.
What is call management? - Call management is a process in which inbound telephone calls are routed to call center agents.
What is Ceph? - Ceph is an open source software solution that provides a unified system for enterprise-level object, block- and file-based storage.
What is chain-of-thought prompting (CoT)? Examples and benefits - Chain-of-thought (CoT) prompting is a prompt engineering technique that aims to improve language models' performance on tasks requiring logic, calculation and decision-making by structuring the input prompt in a way that mimics human reasoning.
What is challenge-response authentication? - In computer security, challenge-response authentication is a set of protocols used to protect digital assets and services from unauthorized users, programs and activities.
What is change failure rate (CFR)? - Change failure rate is a software development performance metric that measures the percentage of software deliveries that required remediation after release to production.
What is Change Healthcare? - Change Healthcare is a healthcare technology provider specializing in revenue cycle management, payment management and health information exchange solutions.
What is ChatGPT? - ChatGPT is an AI chatbot that uses natural language processing to create humanlike conversational dialogue.
What is cipher block chaining (CBC)? - Cipher block chaining (CBC) is a mode of operation for a block cipher -- one in which a sequence of bits are encrypted as a single unit, or block, with a cipher key applied to the entire block.
What is Cisco Certified Internetwork Expert (CCIE) certification? - Cisco Certified Internetwork Expert (CCIE) certification is a series of technical certifications for senior networking professionals who design, build, implement, maintain and troubleshoot complex enterprise networking infrastructures.
What is Cisco Performance Routing (PfR)? - Cisco Performance Routing (PfR) is a way of sending network packets based on intelligent path control.
What is clinical AI? - Clinical AI deploys artificial intelligence in clinical settings, specifically to support medical decision-making and patient care.
What is Clinical Document Architecture (CDA)? - Clinical Document Architecture (CDA) is a popular, flexible markup standard developed by Health Level Seven International (HL7).
What is closed loop reporting? - Closed loop reporting (CLR) is a system in which data and information collected by marketing and sales professionals is made available to both teams.
What is cloud application performance management (cloud APM)? - Cloud application performance management (cloud APM) is the process of monitoring resources that support software application performance in public cloud, private cloud and hybrid cloud environments.
What is cloud architecture? Design and implementation - Cloud architecture is how infrastructure components are connected and configured to create a suitable cloud computing environment for the performance, reliability and scalability needed to host user workloads and data.
What is cloud asset management? - Cloud asset management is the practice of tracking and managing the resources used in an organization's cloud-based services.
What is cloud automation? - Cloud automation is a broad term that refers to processes and tools that reduce or eliminate manual efforts used to provision and manage cloud computing workloads and services.
What is cloud backup and how does it work? - Cloud backup, also known as online backup or remote backup, is a strategy for sending a copy of a physical or virtual file or database to a secondary, off-site location for preservation in case of equipment failure, site catastrophe or human malfeasance.
What is cloud compliance and why is it important? - Cloud compliance ensures the safe and secure use and storage of data through strict adherence to existing cloud computing rules and guidelines, including applicable federal or international laws and regulatory compliance, as well as industry frameworks and best practices.
What is cloud computing? Types, examples and benefits - Cloud computing is a general term for the on-demand delivery of hosted computing and IT services over the internet with pay-as-you-go pricing.
What is cloud consulting? Everything you should know - Cloud consulting assists organizations with the complexity of cloud computing including building, deploying, managing and securing applications and infrastructure in the cloud.
What is cloud detection and response (CDR)? - Cloud computing requires a security approach that is different than traditional protections.
What is cloud economics? - Cloud economics analyzes the total cost of ownership, benefits of cloud services and the overall computing costs in an enterprise environment, focusing on the economic principles driving these factors.
What is cloud elasticity? - Cloud elasticity is the ability, in real time, to increase or decrease cloud computing resources, such as central processing unit (CPU) power, memory and storage capacity, as well as input and output bandwidth, to meet unexpected changes in online traffic.
What is cloud infrastructure? - Cloud infrastructure refers to the hardware and software components -- such as servers, storage, networking, virtualization software, services and management tools -- that support the computing requirements of a cloud computing model.
What is cloud management? Definition, benefits and guide - Cloud management refers to the exercise of control over public, private or hybrid cloud infrastructure resources and services.
What is cloud migration? Your guide to moving to the cloud - Cloud migration is the process of moving data, applications or other business elements to a cloud computing environment.
What is cloud NAS (cloud network-attached storage)? - Cloud NAS (network-attached storage) is remote storage that is accessed over the internet as if it is local.
What is cloud networking? - Cloud networking is a type of IT infrastructure in which the cloud hosts some or all of an organization's networking resources.
What is cloud orchestration (cloud orchestrator)? - Cloud orchestration (cloud orchestrator) is the use of programming technology to manage the interconnections and interactions among workloads on public and private cloud infrastructure.
What is cloud repatriation and what are the leading causes? - Cloud repatriation refers to the practice of relocating public cloud applications to different locations, most often on premises and for financial, performance and regulatory reasons.
What is cloud scalability? - Scalability in cloud computing refers to the ability of a cloud environment to adapt to increasing workloads over time without a noticeable change in performance or reliability.
What is cloud security? - Cloud security, or cloud computing security, is a set of policies, practices and controls deployed to protect cloud-based data, applications and infrastructure from cyberattacks and cyberthreats.
What is cloud sprawl? - Cloud sprawl is the uncontrolled proliferation of an organization's cloud instances, services or providers.
What is cloud testing? An introduction to testing in the cloud - Cloud testing is the process of using the cloud computing resources of a third-party service provider to test software applications.
What is cloud transformation and how do you get started? - Cloud transformation is a migration process in which a business's IT infrastructure, data, applications and software are moved to cloud-based environments.
What is clustering in machine learning and how does it work? - Clustering is a data science technique in machine learning that groups similar rows in a data set.
What is cognitive automation? - Cognitive automation describes diverse ways of combining artificial intelligence (AI) and process automation capabilities to improve business outcomes.
What is cognitive bias? - Cognitive bias is a systematic thought process caused by the tendency of the human brain to simplify information processing through a filter of personal experience and preferences.
What is Common Vulnerabilities and Exposures (CVE)? - Common Vulnerabilities and Exposures (CVE) is a publicly listed catalog of known security threats.
What is compliance risk? - Compliance risk is an organization's potential exposure to legal penalties, financial forfeiture and material loss, resulting from its failure to act in accordance with industry laws and regulations, internal policies or prescribed best practices.
What is composable analytics? - Composable analytics is an approach to data analytics and business intelligence (BI) that lets an organization combine modular components from different data and analytics tools.
What is computational linguistics? Definition and career info - Computational linguistics (CL) is the application of computer science to the analysis and comprehension of written and spoken language.
What is computer numerical control (CNC)? - Computer numerical control (CNC) is a manufacturing method that automates the control, movement and precision of machine tools through the use of preprogrammed computer software, which is embedded inside the tools.
What is computer-aided diagnosis? - Computer-aided diagnosis is the use of sophisticated machine learning and deep learning techniques to help healthcare providers recognize and diagnose medical conditions in medical image data.
What is computer-aided software engineering (CASE)? - Computer-aided software engineering (CASE) describes a broad set of labor-saving tools and methods used in software development and business process modeling.
What is configuration management? A comprehensive guide - Configuration management, or CM, is a governance and systems engineering process used to track and control IT resources, services and applications across an enterprise.
What is contact center as a service (CCaaS)? - Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure.
What is contact center infrastructure? - A contact center infrastructure (CCI) is a framework composed of the physical and virtual resources that a contact or call center facility needs to operate effectively.
What is container management and why is it important? - Container management refers to a set of practices that govern and maintain containerization software.
What is continuous data protection (CDP)? - Continuous data protection (CDP), also known as 'continuous backup,' is a backup and recovery storage system in which all the data in an enterprise is backed up whenever any change is made.
What is continuous deployment (CD)? - Continuous deployment (CD) is a strategy for software development and releases in which every code change is automatically run through a pipeline of tests and inspections before being pushed into production.
What is continuous integration (CI)? - Continuous integration (CI) is a software development practice in which frequent and incremental changes are routinely added (integrated) to the complete codebase immediately after the changes and additions are tested and validated.
What is continuous intelligence? - Continuous intelligence (CI) is a data analysis process that delivers real-time analytics and insights as a part of ongoing business operations.
What is continuous learning, and what are its benefits? - Continuous learning is the ongoing expansion of knowledge and skill sets.
What is continuous modeling (data center continuous modeling)? - Continuous modeling is an approach to data center management that supplements infrastructure management (DCIM) tools with engineering simulation tools.
What is continuous monitoring? - Continuous monitoring constantly observes the performance and operation of IT assets to help reduce risk and improve uptime instead of taking a point-in-time snapshot of a device, network or application.
What is contract lifecycle management? - Contract lifecycle management (CLM) is a systematic approach to managing a business contract at each stage.
What is conversational AI (conversational artificial intelligence)? - Conversational AI, also known as conversational artificial intelligence, is a type of AI that enables computers to understand, process and generate human language.
What is conversational commerce? - Conversational commerce integrates messaging and communication tools into the online buying process.
What is COPE (corporate-owned, personally enabled)? - COPE (corporate-owned, personally enabled) is a mobile device management model that allows employees to use corporate-owned mobile devices for specific types of personal use.
What is corporate governance? - Corporate governance is the combination of rules, processes and laws by which businesses are operated, regulated and controlled.
What is corporate performance management (CPM)? - Corporate performance management (CPM) encompasses the processes and methodologies used to align an organization's strategies and goals to its plans and actions as a business.
What is corporate social responsibility (CSR)? - Corporate social responsibility (CSR) is a strategy undertaken by companies to not just grow profits, but also to take an active and positive social role in the world around them.
What is cost management? Definition, steps and benefits - Cost management is the process of planning and controlling a business budget.
What is CPQ software (configure price quote software)? - CPQ (configure, price, quote) is programming that helps sales representatives and self-service customers quickly generate accurate quotes for configurable products and services.
What is CRM (customer relationship management)? - CRM (customer relationship management) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
What is crypto ransomware? How cryptocurrency aids attackers - Crypto ransomware is a form of ransomware that uses cryptography to encrypt computer files so that the victim cannot access them.
What is cryptography? - Cryptography is a method of protecting information and communications using codes, so that only those for whom the information is intended can read and process it.
What is cryptology? - Cryptology is the mathematics, such as number theory and the application of formulas and algorithms, that underpin cryptography and cryptanalysis.
What is Current Procedural Terminology (CPT) code? - Current Procedural Terminology (CPT) is a medical code set that enables physicians and other healthcare providers to describe and report the medical, surgical, and diagnostic procedures and services they perform to government and private payers, researchers and other interested parties.
What is customer experience (CX) and why is it important? - Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services.
What is customer experience management (CXM)? Ultimate guide - Building brand loyalty among customers involves a customer-centric strategy and measuring feedback through voice of the customer data to improve customer experiences.
What is customer insight (consumer insight)? - Customer insight, or consumer insight, is the understanding and interpretation of customer data, behaviors and feedback into conclusions that can be used to drive actions that improve product development and customer support.
What is customer intelligence (CI) and how does it help business? - Customer intelligence (CI) is the process of collecting and analyzing detailed customer data from internal and external sources to gain insights about customer needs, motivations and behaviors.
What is customer profiling? - Customer profiling is the detailed, systematic process of constructing a clear portrait of a company's ideal customer by gathering and analyzing information about their demographic, psychographic and behavioral attributes.
What is customer segmentation? - Customer segmentation is the practice of dividing a customer base into groups of individuals that have similar characteristics relevant to marketing, such as age, gender, interests and spending habits.
What is customer self-service? - Customer self-service is digital support that lets end users access information and perform routine tasks without requiring the assistance of live agents or representatives.
What is cyber attribution? - Cyber attribution is the process of tracking and identifying the perpetrator of a cyberattack or other cyber operation.
What is cyber hijacking? - Cyber hijacking, or computer hijacking, is a type of network security attack in which the threat actor takes control of computer systems, software programs and network communications.
What is cyber hygiene and why is it important? - Cyber hygiene, or cybersecurity hygiene, is a set of practices individuals and organizations perform regularly to maintain the health and security of users, devices, networks and data.
What is cyber insurance, and why is it important? - Cyber insurance, also called cyber liability insurance or cybersecurity insurance, is a contract a business or other organization can purchase to reduce the financial risks associated with doing business online.
What is cybercrime and how can you prevent it? - Cybercrime is any criminal activity that involves a computer, network or networked device.
What is cybersecurity? - Cybersecurity is the practice of protecting internet-connected systems such as hardware, software and data from cyberthreats.
What is cyberstalking and how to prevent it? - Cyberstalking is a crime in which someone harasses or stalks a victim using electronic or digital means, such as social media, email, instant messaging (IM) or messages posted to a discussion group or forum.
What is the CIA triad (confidentiality, integrity and availability)? - The CIA triad refers to confidentiality, integrity and availability, describing a model designed to guide policies for information security within an organization.
What is the Coalition for Content Provenance and Authenticity (C2PA)? - The Coalition for Content Provenance and Authenticity (C2PA) is a project formed in 2021 as a response to legitimate societal questions about media origins and digital misinformation.
What is the Coalition for Secure AI (CoSAI)? - Coalition for Secure AI (CoSAI) is an open source initiative to enhance artificial intelligence's security.
What is the consumerization of IT (IT consumerization)? - The consumerization of IT refers to how software and hardware products designed for personal use have migrated into the enterprise and are used for work purposes.
What is the Cybersecurity Information Sharing Act (CISA)? - The Cybersecurity Information Sharing Act (CISA) allows United States government agencies and non-government entities to share information with each other as they investigate cyberattacks.