Browse Definitions :

Marketing and customer experience

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

RMM - SUR

  • RMM software (remote monitoring and management software) - RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers use to maintain their clients' IT infrastructure and systems.
  • robocall - A robocall is a telephone call initiated by an autodialer to deliver a prerecorded message.
  • robot economy - The robot economy is a scenario in which most of the labor required to sustain human life is automated.
  • robotic process automation (RPA) - Robotic process automation (RPA) is a technology that mimics the way humans interact with software to perform high-volume, repeatable tasks.
  • SaaS ERP - SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.
  • Sage CRM - Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market.
  • sales and operations planning (S&OP) - Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.
  • sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
  • sales performance management (SPM) - Sales performance management (SPM) is the practice of monitoring and guiding personnel to improve their ability to sell products or services.
  • sales-qualified lead (SQL) - A sales-qualified lead (SQL) is a prospective customer that has been handed off to sales teams for further nurturing after showing enough interest in a company's products.
  • Salesforce - Salesforce, Inc.
  • Salesforce AppExchange - Salesforce AppExchange is Salesforce.
  • Salesforce Community Cloud (Community Cloud) - Community Cloud is a social platform from Salesforce.
  • Salesforce Data.com - Data.com is the sales and lead generation component of Salesforce.
  • Salesforce Health Cloud - Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services.
  • Salesforce Journey Builder - Salesforce Journey Builder is a feature of the company's Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service.
  • Salesforce Marketing Cloud - Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration.
  • Salesforce Sales Cloud - Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
  • Salesforce Service Cloud - Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
  • Salesforce Service Console - The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more.
  • Salesforce Trailhead - Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
  • Salesforce Wave Analytics (Analytics Cloud) - Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) application that is optimized for mobile access and data visualization.
  • Salesforce Work.com - Salesforce Work.
  • Salesforce.org - Salesforce.org is a social enterprise from American based cloud computing company Salesforce.
  • SalesforceIQ - SalesforceIQ is customer relationship management (CRM) software from Salesforce.
  • sample - A sample, in the context of scientific research and statistics, is a representative subset of a population.
  • sampling error - A sampling error is a problem in the way that members of a population are selected for research or data collection, which impacts the validity of results.
  • SAP Analytics Cloud - SAP Analytics Cloud (or SAP Cloud for Analytics) is a software as a service (SaaS) business intelligence (BI) platform designed by SAP.
  • SAP Ariba - SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.
  • SAP BAPI (Business Application Programming Interface) - SAP BAPI (Business Application Programming Interface) is a standard interface to the business object models in SAP products.
  • SAP Business One - SAP Business One is an ERP software platform specifically intended for small and medium-sized businesses (SMBs).
  • SAP Business Suite - SAP Business Suite is a bundle of end-to-end enterprise software applications that integrate data, processes and functions for important areas such as finance, sales and HR, as well as industry-focused features.
  • SAP BusinessObjects BI - SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.
  • SAP Cloud for Customer (SAP C4C) - SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.
  • SAP Cloud Platform - SAP Cloud Platform (SCP) is a platform-as-a-service (PaaS) product that provides a development and runtime environment for cloud applications.
  • SAP Data Services - SAP Data Services is a data integration and transformation software application.
  • SAP ERP - SAP ERP is enterprise resource planning software developed by the company SAP SE.
  • SAP ERP Central Component (SAP ECC) - SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning (ERP) system.
  • SAP FICO (SAP Finance and SAP Controlling) - SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.
  • SAP Fiori - SAP Fiori is a design language and user experience approach developed by SAP for use by SAP, its customers and its partners in business applications.
  • SAP Global Trade Services (SAP GTS) - SAP Global Trade Services (GTS) is software that allows companies to support and define import and export trade processes in SAP ERP.
  • SAP HANA - SAP HANA is an in-memory database and application development platform for processing high volumes of data in real time.
  • SAP HEC (HANA Enterprise Cloud) - SAP HEC (HANA Enterprise Cloud) is a managed, private cloud hosting service for SAP HANA and its related applications.
  • SAP Investment Management - SAP Investment Management is a module in SAP ERP Central Component (ECC) that helps organizations plan and manage investments and capital expenditures.
  • SAP MaxAttention - SAP MaxAttention is SAP's premium support plan for customers.
  • SAP MM (SAP Materials Management) - SAP MM (Materials Management) is a module in SAP ERP Central Component (ECC) that provides companies with materials, inventory and warehouse management capabilities.
  • SAP Planned Delivery Time - SAP Planned Delivery Time (PDT) is a tool within the SAP ERP software used to update manufacturing planning data, namely the scheduled delivery of procured goods and materials so that production plans reflect the most current data.
  • SAP Plant Maintenance (PM) - SAP Plant Maintenance (PM) is a component of the SAP ERP Central Component (ECC) that helps businesses support and maintain equipment and systems.
  • SAP Predictive Analytics - SAP Predictive Analytics is business intelligence software from SAP that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.
  • SAP Production Planning - SAP Production Planning is a component of the SAP ERP system known as ERP Central Component (ECC) that helps businesses plan the manufacturing, sale, and distribution of goods.
  • SAP Project System (PS) - SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.
  • SAP Quality Management (QM) - SAP Quality Management (QM) is a component of SAP ERP Central Component (ECC) that helps businesses implement and run quality control processes.
  • SAP S/4HANA - SAP S/4HANA is an ERP business suite based on the SAP HANA in-memory database that allows companies to perform transactions and analyze business data in real time.
  • SAP S/4HANA Cloud - SAP S/4HANA Cloud is a SaaS version of SAP S/4HANA ERP, a suite of integrated business applications.
  • SAP S/4HANA Finance - SAP S/4HANA Finance is a financial application in the SAP S/4HANA ERP platform.
  • SAP Sales and Distribution (SAP SD) - SAP Sales and Distribution (SAP SD) is a core functional module in SAP ERP Central Component (ECC) that allows organizations to store and manage customer- and product-related data.
  • Sarbanes-Oxley Act - The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.
  • search engine optimization (SEO) - Search engine optimization is the science of improving a website to increase its visibility when people search for products or services.
  • security information management (SIM) - Security information management (SIM) is the practice of collecting, monitoring and analyzing security-related data from computer logs and various other data sources.
  • self-service rate (self-service bounce rate) - Self-service rate, also known as self-service completion rate, is a key performance indicator (KPI) used to analyze the effectiveness of a help desk or support team by measuring the percentage of issues that users are able to troubleshoot on their own.
  • service desk - An IT service desk is a communications center that provides a single point of contact (SPOC) between a company, its customers, employees and business partners.
  • service level - Service level describes, usually in measurable terms, the services a network service provider furnishes a customer within a given time period.
  • service-level objective - A service-level objective (SLO) is the part of a service-level agreement (SLA) that documents the key performance indicators (KPIs) the customer should expect from a provider.
  • seven wastes - The seven wastes are categories of unproductive manufacturing practices identified by Taiichi Ohno, the father of the Toyota Production System (TPS).
  • SharePoint administrator - A SharePoint administrator manages an organization's installation of the Microsoft SharePoint collaboration and content management platform.
  • shrink wrap license - A shrink wrap license is an end user agreement (EULA) that is enclosed with software in plastic-wrapped packaging.
  • single source of truth (SSOT) - Single source of truth (SSOT) is a concept that an organization can apply as part of its information architecture to ensure that everyone in the organization uses the same data when making business decisions.
  • skewness - Skewness is asymmetry in a statistical distribution, in which the curve appears distorted or skewed either to the left or to the right.
  • Skype for Business - Skype for Business, formerly known as Microsoft Lync Server, is a unified communications (UC) platform that integrates common channels of business communication and online meetings, including instant messaging (IM), presence, voice over IP (VoIP), video conferencing, file transfer, web conferencing, voicemail and email.
  • Slack software - Slack software is a cloud-based collaboration software suite.
  • small data - Small data is data presented in a volume and format that makes it accessible and actionable.
  • smart process applications (smart process apps) - A smart process application is software that is designed to support an organization's business process management (BPM) efforts in a collaborative manner.
  • SNOMED CT (Systematized Nomenclature of Medicine -- Clinical Terms) - SNOMED CT (Systematized Nomenclature of Medicine -- Clinical Terms) is a standardized, multilingual vocabulary of clinical terminology that is used by physicians and other health care providers for the electronic exchange of clinical health information.
  • Snowden effect - The Snowden effect is an increase in public awareness about information privacy and security due to Edward Snowden's revelations about the U.
  • social analysis - Social analysis is the practice of analyzing a situation or social problem through objective, systematic exploration.
  • social computing - Social computing is the collaborative and interactive nature of online behavior.
  • social CRM - Social CRM, or social relationship management, is customer relationship management and engagement fostered by communication with customers through social networking sites, such as Twitter and Facebook.
  • social currency - Social currency is the personal assets and attributes of an individual that help them succeed in interactive social channels.
  • social media analytics - Social media analytics is the process of collecting and analyzing audience data shared on social networks to improve an organization's strategic business decisions.
  • social media metrics - Social media metrics refer to the measurements that companies use to gauge the impact of their efforts on social media platforms, and the impact of social media activity on a company’s revenue.
  • softlifting - Softlifting is a common type of software piracy in which a legally licensed software program is installed or copied in violation of its licensing agreement.
  • Software as a Service (SaaS) - Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet.
  • software robotics - Software robotics is the use of bot programs to automate computer tasks normally performed by people.
  • solution provider - A solution provider is a vendor, service provider or value-added reseller (VAR) that comprehensively handles the project needs of their client from concept to installation through support.
  • speech analytics - Speech analytics is the process of analyzing voice recordings or live customer calls to contact centers with speech recognition software to find useful information and provide quality assurance.
  • spoliation - Spoliation is the destruction, alteration, or mutilation of evidence that may pertain to legal action.
  • SQL-ledger - SQL-Ledger (SL) is a Web-based open source double-entry accounting system that is used primarily in the retail and manufacturing sectors.
  • statistical analysis - Statistical analysis is the collection and interpretation of data in order to uncover patterns and trends.
  • SuccessFactors Employee Central - SuccessFactors Employee Central is SuccessFactors' integrated suite of human capital management (HCM) cloud applications.
  • SuccessFactors MetaData Framework - The SuccessFactors Metadata Framework is Web-based software that gives SuccessFactors users the ability to create and maintain custom objects, screens and business rules to extend the platform’s functionality.
  • SuccessFactors Presentations - SuccessFactors Presentations is a feature within SuccessFactors software that HR managers can use to create more dynamic talent review presentations.
  • supplier risk management - Supplier risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings that are caused by the organization's supply chain.
  • supply chain analytics - Supply chain analytics refers to the processes organizations use to gain insight and extract value from the large amounts of data associated with the procurement, processing and distribution of goods.
  • supply chain execution (SCE) - Supply chain execution (SCE) is the flow of tasks involved in the supply chain, such as order fulfilment, procurement, warehousing and transporting.
  • supply chain management (SCM) - Supply chain management (SCM) is the optimization of a product's creation and flow from raw material sourcing to production, logistics and delivery to the final customer.
  • Supply Chain Planning (SCP) - Supply chain planning (SCP) is the process of anticipating the demand for products and planning their materials and components, production, marketing, distribution and sale.
  • supply-side platform (SSP) - A supply-side platform (SSP) is a software system that allows publishers to offer their available inventory to ad exchanges and demand-side platforms (DSP)s.
  • support-driven development - Support-driven development is a strategy used by developers to create products that fit the needs of customers by designing them based on direct customer feedback.
  • surprise and delight - Surprise and delight is a marketing approach that seeks to attract and nurture customers by enhancing interactions with them and offering them unexpected rewards.
  • survey research - Survey research is the collection of data attained by asking individuals questions either in person, on paper, by phone or online.
SearchNetworking
  • network packet

    A network packet is a basic unit of data that's grouped together and transferred over a computer network, typically a ...

  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

SearchSecurity
  • Android System WebView

    Android System WebView is a system component for the Android operating system (OS) that allows Android apps to display web ...

  • data masking

    Data masking is a method of creating a structurally similar but inauthentic version of an organization's data that can be used ...

  • computer worm

    A computer worm is a type of malware whose primary function is to self-replicate and infect other computers while remaining ...

SearchCIO
  • privacy compliance

    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

  • contingent workforce

    A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.

  • product development (new product development -- NPD)

    Product development, also called new product management, is a series of steps that includes the conceptualization, design, ...

SearchHRSoftware
  • talent acquisition

    Talent acquisition is the strategic process employers use to analyze their long-term talent needs in the context of business ...

  • employee retention

    Employee retention is the organizational goal of keeping productive and talented workers and reducing turnover by fostering a ...

  • hybrid work model

    A hybrid work model is a workforce structure that includes employees who work remotely and those who work on site, in a company's...

SearchCustomerExperience
  • Salesforce Trailhead

    Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to ...

  • Salesforce

    Salesforce, Inc. is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.

  • data clean room

    A data clean room is a technology service that helps content platforms keep first person user data private when interacting with ...

Close