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Marketing and customer experience

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

FIN - OPE

  • financial analytics - Financial analytics is the creation of ad hoc analysis to answer specific business questions and forecast possible future financial scenarios.
  • financial application - A financial application is a software program that facilitates the management of business processes that deal with money.
  • financial consolidation - Financial consolidation is the process of combining financial data from several departments or business entities within an organization, usually for reporting purposes.
  • financial data management - Financial data management (FDM) is a process and policy, usually assisted by specialized software, that allows an enterprise or institution to consolidate its financial information, maintain compliance with accounting rules and laws, and produce detailed financial reports.
  • financial management system - A financial management system is the methodology and software that an organization uses to oversee and govern its income, expenses, and assets with the objectives of maximizing profits and ensuring sustainability.
  • FinancialForce.com - FinancialForce is a cloud applications company that makes enterprise resource planning (ERP) software for Force.
  • first call resolution (FCR) - First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.
  • FIX protocol (Financial Information Exchange protocol) - The Financial Information Exchange (FIX) protocol is an open specification intended to streamline electronic communications in the financial securities industry.
  • fleet management - Fleet management is an administrative approach that allows companies to organize and coordinate work vehicles with the aim to improve efficiency, reduce costs, and provide compliance with government regulations.
  • four eyes principle - The four eyes principle is a requirement that two individuals review and approve some action before it can be taken.
  • fulfillment center - A fulfillment center is a warehouse where incoming orders are received, processed and filled.
  • gated content / ungated content - Gated content is online materials, such as white papers, articles or videos, that require the user to fill out a form before they can access them.
  • general ledger (GL) - A general ledger (GL) is a set of numbered accounts a business uses to keep track of its financial transactions and to prepare financial reports.
  • geofencing - Geofencing is a type of location-based marketing and advertising.
  • going dark - Going dark describes a scenario in which communication appears to have ceased, but in reality has just moved from a public communication channel to a private, encrypted channel.
  • golden record - A golden record is a single, well-defined version of all the data entities in an organizational ecosystem.
  • Google Analytics - Google Analytics is a free web analytics service that provides statistics and analytical tools for search engine optimization (SEO) and marketing purposes.
  • Gramm-Leach-Bliley Act (GLBA) - The Gramm-Leach-Bliley Act (GLB Act or GLBA), also known as the Financial Modernization Act of 1999, is a federal law enacted in the United States to control the ways financial institutions deal with the private information of individuals.
  • gzip (GNU zip) - Gzip (GNU zip) is a free and open source algorithm for file compression.
  • Hadoop - Hadoop is an open source distributed processing framework that manages data processing and storage for big data applications running in clustered systems.
  • headless commerce (headless e-commerce) - Headless commerce, also called headless e-commerce, is a platform architecture that decouples the front end of an e-commerce website with the back end.
  • health informatics - Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction with health information technology systems to help clinicians provide better healthcare.
  • Health IT (health information technology) - Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.
  • help desk - A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.
  • HireVue - HireVue is an enterprise video interviewing technology vendor that allows recruiters and hiring managers to screen candidates and conduct live interviews over the Internet.
  • historical data - Historical data, in a broad context, is data collected about past events and circumstances pertaining to a particular subject.
  • HITECH (Health Information Technology for Economic and Clinical Health) Act of 2009 - The HITECH (Health Information Technology for Economic and Clinical Health) Act of 2009 is legislation that was created to stimulate the adoption of electronic health records (EHR) and the supporting technology in the United States.
  • hockey stick growth - Hockey stick growth is a growth pattern in a line chart that shows a sudden and extremely rapid growth after a long period of linear growth.
  • Hootsuite - Hootsuite is a social media management system that gives users an integrated user interface from which to manage their social interactions.
  • HR service delivery - HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.
  • HRIS (human resource information system) - A human resource information system (HRIS) is software that provides a centralized repository of employee master data that the human resource management (HRM) group needs for completing core human resource (core HR) processes.
  • hue, saturation and brightness - Hue, saturation and brightness, or HSB, are aspects of color in the red, green, and blue (RGB) scheme.
  • ICD-9-CM (International Classification of Diseases, Ninth Revision, Clinical Modification) - ICD-9-CM is the current medical coding standard used in hospitals in the United States.
  • ImageX - ImageX is a command-line tool that allows an administrator to capture an image of an entire hard disk drive and its files and folders in a single Windows Imaging Format (WIM) file.
  • implicit data - Implicit data is information that is not provided intentionally but gathered from available data streams.
  • inbound call - An inbound call is one that a customer initiates to a call center or contact center.
  • infographic - An infographic (information graphic) is a representation of information in a graphic format designed to make the data easily understandable at a glance.
  • Infor - Infor is a New York-based vendor of ERP and other enterprise business software.
  • information society - Information Society is a term for a society in which the creation, distribution, and manipulation of information has become the most significant economic and cultural activity.
  • inspection lots (SAP inspection lots) - An inspection lot within the SAP Quality Management module is a formal notification of the inspection of certain materials or goods at a plant.
  • integrated business planning (IBP) - Integrated business planning (IBP) is a strategy for connecting the planning functions of each department in an organization to align operations and strategy with the organization's financial performance.
  • interactive voice response (IVR) - Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
  • internal marketing - Internal marketing is the promotion of a company's objectives, products and services to employees within the organization.
  • Internet of Things privacy (IoT privacy) - Internet of Things privacy is the special considerations required to protect the information of individuals from exposure in the IoT environment, in which almost any physical or logical entity or object can be given a unique identifier and the ability to communicate autonomously over the Internet or similar network.
  • internet shaming (online shaming) - Internet shaming is the use of social media, blogs and other online communication channels to attack a target individual or organization.
  • inventory management - Inventory management is the supervision of noncapitalized assets -- or inventory -- and stock items.
  • IoT Cloud (Salesforce IoT Cloud) - IoT Cloud is a platform from Salesforce.
  • IQMS - IQMS introduced one of its newest services, WebIQ, in August 2016.
  • IT chargeback system - An IT chargeback system is an accounting strategy that applies the costs of IT services, hardware or software to the business unit in which they are used.
  • IT solution - An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package.
  • Ivanti - Ivanti is a software company that provides IT management products and services, particularly around endpoint computing.
  • key-value pair (KVP) - A key-value pair (KVP) is a set of two linked data items: a key, which is a unique identifier for some item of data, and the value, which is either the data that is identified or a pointer to the location of that data.
  • knowledge-based authentication (KBA) - In a KBA scheme, the user is asked to answer at least one "secret" question before being allowed to change account settings or reset a password.
  • law of diminishing returns - The law of diminishing returns is an economic principle stating that as investment in a particular area increases, the rate of profit from that investment, after a certain point, cannot continue to increase if other variables remain at a constant.
  • lead-to-revenue management (L2RM) - Lead-to-revenue management (L2RM) is a collection of sales and marketing processes that aims to maximize the income gained from each stage of the customer journey.
  • legal health record - A legal health record is the record of patient health that is created by a health care organization for its own business record.
  • Lightning (Salesforce Lightning) - Lightning (Salesforce Lightning) is a component-based framework for Salesforce app development.
  • LinkedIn - LinkedIn is a social networking site designed specifically for the business community.
  • litigation hold (legal hold, preservation order or hold order) - A litigation hold -- also known as legal hold, preservation order or hold order -- is an internal process that an organization undergoes to preserve all data that might relate to a legal action involving the organization.
  • location-based marketing (LBM) - Location-based marketing (LMS) is a direct marketing strategy that uses a mobile device's location to alert the device's owner about an offering from a near-by business.
  • low-code and no-code development platforms - Low-code/no-code development platforms are types of visual software development environments that allow enterprise developers and citizen developers to drag and drop application components, connect them together and create mobile or web apps.
  • loyalty card program - A loyalty card program is an incentive plan that allows a retail business to gather data about its customers.
  • managed file transfer (MFT) - Managed file transfer (MFT) is a type of software used to provide secure internal, external and ad-hoc data transfers through a network.
  • Manufacturing operation management (MOM) - Manufacturing operation management (MOM) is an approach of overseeing all aspects of the manufacturing process with a particular focus to increase efficiency.
  • market basket analysis - Market basket analysis is a data mining technique used by retailers to increase sales by better understanding customer purchasing patterns.
  • market segmentation - Market segmentation is a marketing strategy that uses well-defined criteria to divide a brand's total addressable market share into smaller groups.
  • marketing campaign management - Marketing campaign management is the planning, executing, tracking and analysis of direct marketing campaigns.
  • marketing-qualified lead (MQL) - A marketing-qualified lead (MQL) is a website visitor whose engagement levels indicate that he is likely to become a customer.
  • Marketo - Marketo is a platform for the automation of marketing activities; the platform is designed for medium-sized businesses.
  • Massachusetts data protection law - What is the Massachusetts data protection law?The Massachusetts data protection law is legislation that stipulates security requirements for organizations that handle the private data of residents.
  • material requirements planning (MRP) - Material requirements planning (MRP) is a system for calculating the materials and components needed to manufacture a product.
  • microblogging - Microblogging is a short blog post designed for quick and typically direct audience interactions.
  • Microsoft Azure - Microsoft Azure, formerly known as Windows Azure, is Microsoft's public cloud computing platform.
  • Microsoft D - Microsoft D is an end-user programming language in development as part of the company's Oslo service-oriented architecture (SOA) initiative.
  • Microsoft Dynamics 365 - Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools.
  • Microsoft Intune - Microsoft Intune is a cloud-based enterprise mobility management tool that aims to help organizations manage the mobile devices employees use to access corporate data and applications, such as email.
  • Microsoft MyAnalytics - Microsoft MyAnalytics, formerly Delve Analytics, is an application designed to help employees and their managers gain insight into how workers spend their time, with the goal of optimizing tasks and making them more efficient.
  • Microsoft Office SharePoint Server (MOSS) - Microsoft Office SharePoint Server (MOSS) is the full version of a portal-based platform for collaboratively creating, managing and sharing documents and Web services.
  • Microsoft Online Services Sign-In Assistant - The Microsoft Online Services Sign-In Assistant is a software application that provides common sign-on capabilities for a suite of Microsoft online services, such as Office 365.
  • Microsoft SQL Server - Microsoft SQL Server is a relational database management system, or RDBMS, that supports a wide variety of transaction processing, business intelligence and analytics applications in corporate IT environments.
  • Microsoft System Center - Microsoft System Center is a suite of individually sold systems management products.
  • microtrend - A microtrend is a tendency in the direction of some phenomenon that is fairly pervasive within a given sphere of influence and lasts for a few years.
  • mobile CRM (mobile customer relationship management) - Mobile CRM, or mobile customer relationship management, enables those working in the field or remote employees to use mobile devices, such as smartphones and tablets, to access customer data and customer accounts wherever they are.
  • mobile device management (MDM) - Mobile device management (MDM) is software that allows IT administrators to control, secure and enforce policies on smartphones, tablets and other endpoints.
  • MobileIron - MobileIron is a company that provides management and security software for mobile apps, content and devices.
  • Monster Worldwide - Monster Worldwide is an online recruiting company noted for its flagship Monster.
  • multichannel marketing - Multichannel marketing refers to the practice by which companies interact with customers via multiple channels, both direct and indirect, in order to sell them goods and services.
  • multilevel marketing (MLM) - Multilevel marketing (MLM) is a business model that involves unsalaried, hierarchical sales teams selling products directly to consumers in conjunction with recruiting additional company sales representatives.
  • multisig (multisignature) - Multisig, also referred to as multi-signature, describes the requirement of obtaining two or more signatures to authorize or execute a transaction.
  • mySAP - MySAP, a product of the German software company SAP, is an e-business software integration tool that delivers content to a user based on his or her role in an enterprise.
  • named account - A named account is a company that is identified as a valuable prospect or customer and assigned to an individual marketing or sales representative for targeted efforts.
  • natural language processing (NLP) - Natural language processing (NLP) is the ability of a computer program to understand human language as it is spoken and written -- referred to as natural language.
  • Net Promoter Score (NPS) - Net Promoter Score (NPS) is a metric that organizations use for assessing customer loyalty toward their brand, products or services.
  • NetApp Data Fabric - The products and services that compose NetApp’s Data Fabric are designed to provide customers with the agility they need to quickly and efficiently move data to and from the cloud.
  • NetSuite - NetSuite is a business technology vendor based in San Mateo, California.
  • neuromarketing - Neuromarketing is the study of how people's brains respond to advertising and other brand-related messages by scientifically monitoring brainwave activity, eye tracking and skin response.
  • not for resale (NFR) - Not for resale (NFR) is a designation for products that vendors give to their channel partners for testing and educational purposes with the understanding that the channel partner will not resell those products to the end user.
  • omnichannel - Omnichannel -- also spelled omni-channel -- is a multichannel approach to sales that seeks to provide customers with a seamless shopping experience, whether they're shopping online from a desktop or mobile device, by telephone, or in a brick-and-mortar store.
  • open loop / closed loop payment cards - Open loop and closed loop, in the context of payment cards, are categories that stipulate whether a card can be used in businesses other than that of the card issuer.
  • open source ERP - Open source ERP refers to an enterprise resource planning (ERP) software model in which the public has access to the source code of the system.
Networking
  • network management system

    A network management system, or NMS, is an application or set of applications that lets network engineers manage a network's ...

  • host (in computing)

    A host is a computer or other device that communicates with other hosts on a network.

  • Network as a Service (NaaS)

    Network as a service, or NaaS, is a business model for delivering enterprise WAN services virtually on a subscription basis.

Security
CIO
  • digital disruption

    Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of ...

  • value stream management

    Value stream management is an emerging business process intended to gauge the flow of value into business resources and ...

  • audit program (audit plan)

    An audit program, also called an audit plan, is an action plan that documents what procedures an auditor will follow to validate ...

HRSoftware
  • team collaboration

    Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal ...

  • employee self-service (ESS)

    Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...

  • learning experience platform (LXP)

    A learning experience platform (LXP) is an AI-driven peer learning experience platform delivered using software as a service (...

Customer Experience
  • shoppable video

    A shoppable video is a way for consumers to discover products and make a purchase through links within the video.

  • Net Promoter Score (NPS)

    Net Promoter Score (NPS) is a metric that organizations use for assessing customer loyalty toward their brand, products or ...

  • B2C (business-to-consumer)

    B2C, or business-to-consumer, is a retail model where products or services move directly from a business to the end user who has ...

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