Browse Definitions :

Marketing and customer experience

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

E-F - LOC

  • e-filing (electronic filing) - E-filing is the electronic submission of information that is required by law.
  • e-score - The e-score is a consumer rating metric used to to determine an individual's potential value as a customer and to use that information to guide marketing efforts.
  • earned media management (EMM) - Earned media management (EMM) is a strategy for measuring and influencing the business impact that social media initiatives have on consumer behavior.
  • EDIFACT - EDIFACT (ISO 9735) is the international standard for electronic data interchange (EDI).
  • ElasticSearch - ElasticSearch is an open source, RESTful search engine built on top of Apache Lucene and released under an Apache license.
  • Electronic Commerce (EC Directive) Regulations 2002 - The Electronic Commerce (EC Directive) Regulations 2002 establishes legal rules that online retailers and service providers must comply with when dealing with consumers in the 27 member countries of the European Union (EU).
  • Eloqua - Eloqua is a platform for automation of enterprise-level electronic marketing, offered by Oracle.
  • emotions analytics (EA) - Emotions analytics (EA) software collects data on how a person communicates verbally and nonverbally to understand the person's mood or attitude.
  • employee sentiment analysis - Employee sentiment analysis is the use of natural language processing and other AI techniques to automatically analyze employee feedback and other unstructured data to quantify and describe how employees feel about their organization.
  • EMV card - An EMV card is a credit or debit card with an embedded computer chip and associated technology designed to enable secure payment at compatible point of sale (POS) terminals; EMV stands for Europay, Mastercard and Visa, the three companies responsible for the standard.
  • encryption key management - Encryption key management is the administration of tasks involved with protecting, storing, backing up and organizing encryption keys.
  • enterprise accounting software - Enterprise accounting software is technology that keeps track of an organization's financial transactions and data.
  • enterprise asset management (EAM) - Enterprise asset management (EAM) is the process of managing the lifecycle of physical assets to maximize their use; save money; improve quality and efficiency; and safeguard health, safety and the environment.
  • enterprise document management (EDM) - Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena.
  • enterprise IT (enterprise-class IT) - Enterprise IT, also known as enterprise-class IT, is hardware and software designed to meet the demands of a large organization.
  • enterprise mashup (or data mashup) - An enterprise mashup is the integration of heterogeneous digital data and applications from multiple sources for business purposes.
  • enterprise mobility management (EMM) - Enterprise mobility management (EMM) is software that allows organizations to securely enable employee use of mobile devices and applications.
  • enterprise server - An enterprise server is a computer containing programs that collectively serve the needs of an enterprise rather than a single user, department, or specialized application.
  • Enterprise Service Bus (ESB) - An enterprise service bus (ESB) is a software platform used to distribute work among connected components of an application.
  • Epicor Software Corp. - Epicor Software Corp.
  • Erlang C - Erlang C is a traffic modeling formula, primarily used in call center scheduling to calculate delays and to predict waiting times for callers.
  • ERP (enterprise resource planning) - ERP, or enterprise resource planning, is software designed to manage and integrate the functions of core business processes like finance, HR, supply chain and inventory management in a single system.
  • ERP finance module - The ERP finance module is the software component that handles the main accounting and financial management functions of an enterprise resource planning system.
  • Eucalyptus - Eucalyptus is an open source software platform for implementing Infrastructure as a Service (IaaS) in a private or hybrid cloud computing environment.
  • executive dashboard - An executive dashboard is a computer interface that displays the key performance indicators (KPIs) that corporate officers need to effectively run an enterprise.
  • explicit data - Explicit data is data that is provided intentionally and taken at face value rather than analyzed or interpreted for further meaning.
  • fee-for-service (FFS) - Fee-for-service (FFS) is a payment model in which doctors, hospitals, and medical practices charge separately for each service they perform.
  • FERPA (Family Educational Rights and Privacy Act of 1974) - FERPA (Family Educational Rights and Privacy Act of 1974) is legislation that protects the privacy of students' personally identifiable information (PII).
  • field service management (FSM) - Field service management software enables companies to manage dispersed workers and resources.
  • field-level encryption - Field-level encryption is the ability to encrypt data based on entire fields.
  • Fieldglass - SAP Fieldglass is a cloud-based software platform that allows companies to manage external workforces, including contractors, temporary workers, contingent labor, and statement of work (SOW) employees.
  • file shredder - A file shredder, also known as a virtual or digital shredder, is a program designed to render computer-based files unreadable, just as a conventional shredder makes physical documents unreadable.
  • financial analytics - Financial analytics is the creation of ad hoc analysis to answer specific business questions and forecast possible future financial scenarios.
  • financial application - A financial application is a software program that facilitates the management of business processes that deal with money.
  • financial consolidation - Financial consolidation is the process of combining financial data from several departments or business entities within an organization, usually for reporting purposes.
  • financial data management - Financial data management (FDM) is a process and policy, usually assisted by specialized software, that allows an enterprise or institution to consolidate its financial information, maintain compliance with accounting rules and laws, and produce detailed financial reports.
  • financial management system - A financial management system is the methodology and software that an organization uses to oversee and govern its income, expenses, and assets with the objectives of maximizing profits and ensuring sustainability.
  • FinancialForce.com - FinancialForce is a cloud applications company that makes enterprise resource planning (ERP) software for Force.
  • first call resolution (FCR) - First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.
  • FIX protocol (Financial Information Exchange protocol) - The Financial Information Exchange (FIX) protocol is an open specification intended to streamline electronic communications in the financial securities industry.
  • fleet management - Fleet management is an administrative approach that allows companies to organize and coordinate work vehicles with the aim to improve efficiency, reduce costs, and provide compliance with government regulations.
  • fleet management software - Fleet management software is an application that helps companies organize, manage and coordinate work vehicles from a central information system to keep the overall fleet operation running smoothly.
  • four eyes principle - The four eyes principle is a requirement that two individuals review and approve some action before it can be taken.
  • frictionless commerce - Frictionless commerce is a method of using data from devices, apps and websites to integrate buying opportunities as simply and seamlessly as possible into consumers’ everyday activities and natural environments.
  • fulfillment center - A fulfillment center is a warehouse where incoming orders are received, processed and filled.
  • gated content / ungated content - Gated content is online materials, such as white papers, articles or videos, that require the user to fill out a form before they can access them.
  • general ledger (GL) - A general ledger (GL) is a set of numbered accounts a business uses to keep track of its financial transactions and to prepare financial reports.
  • geolocation - Geolocation is the detection of the physical location of an Internet connected computing device.
  • going dark - Going dark describes a scenario in which communication appears to have ceased, but in reality has just moved from a public communication channel to a private, encrypted channel.
  • golden record - A golden record is a single, well-defined version of all the data entities in an organizational ecosystem.
  • Google Analytics - Google Analytics is a free web analytics service that provides statistics and analytical tools for search engine optimization (SEO) and marketing purposes.
  • Gramm-Leach-Bliley Act (GLBA) - The Gramm-Leach-Bliley Act (GLB Act or GLBA), also known as the Financial Modernization Act of 1999, is a federal law enacted in the United States to control the ways financial institutions deal with the private information of individuals.
  • gzip (GNU zip) - Gzip (GNU zip) is a free and open source algorithm for file compression.
  • Hadoop - Hadoop is an open source distributed processing framework that manages data processing and storage for big data applications running in clustered systems.
  • Halogen Software Inc. - Halogen Software Inc.
  • health informatics - Health informatics is the practice of acquiring, studying and managing health data and applying medical concepts in conjunction with health information technology systems to help clinicians provide better healthcare.
  • Health IT (health information technology) - Health IT (health information technology) is the area of IT involving the design, development, creation, use and maintenance of information systems for the healthcare industry.
  • help desk - A help desk is the individual, group, organizational function or external service that an IT user calls to get help with a problem.
  • HireVue - HireVue is an enterprise video interviewing technology vendor that allows recruiters and hiring managers to screen candidates and conduct live interviews over the Internet.
  • historical data - Historical data, in a broad context, is collected data about past events and circumstances pertaining to a particular subject.
  • HITECH (Health Information Technology for Economic and Clinical Health) Act of 2009 - The HITECH (Health Information Technology for Economic and Clinical Health) Act of 2009 is legislation that was created to stimulate the adoption of electronic health records (EHR) and the supporting technology in the United States.
  • Hootsuite - Hootsuite is a social media management system that gives users an integrated user interface from which to manage their social interactions.
  • Hosted CRM - Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP).
  • hot desking - Hot desking is a work space sharing model in which employees outnumber desks.
  • HR service delivery - HR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.
  • HRIS (human resource information system) - A human resource information system (HRIS) is software that provides a centralized repository of employee master data that the human resource management (HRM) group needs for completing core human resource (core HR) processes.
  • HubSpot - HubSpot is a company that sells software designed for inbound marketing, including content management, search engine optimization and other tools.
  • human downgrading - Human downgrading is the combined negative effects of digital technology on people and society.
  • human-centric BPM - Human-centric business process management is an approach to BPM  that considers human skills and activities first and uses automated functions to support them.
  • ICD-9-CM (International Classification of Diseases, Ninth Revision, Clinical Modification) - ICD-9-CM is the current medical coding standard used in hospitals in the United States.
  • ideation management - Ideation management refers to creating, gathering, analyzing, disseminating and executing on idea generation within the enterprise.
  • ImageX - ImageX is a command-line tool that allows an administrator to capture an image of an entire hard disk drive and its files and folders in a single Windows Imaging Format (WIM) file.
  • implicit data - Implicit data is information that is not provided intentionally but gathered from available data streams.
  • inbound call - An inbound call is one that a customer initiates to a call center or contact center.
  • infographics - An infographic (information graphic) is a representation of information in a graphic format designed to make the data easily understandable at a glance.
  • Infor - Infor is a New York-based vendor of ERP and other enterprise business software.
  • innovation management software - Innovation management software, a subset of enterprise collaboration software, helps company digitally manage the generation, collection and evaluation and launch of new ideas from internal employees and external sources.
  • inspection lots (SAP inspection lots) - An inspection lot within the SAP Quality Management module is a formal notification of the inspection of certain materials or goods at a plant.
  • integrated business planning (IBP) - Integrated business planning (IBP) is a strategy for connecting the planning functions of each department in an organization to align operations and strategy with the organization's financial performance.
  • internal marketing - Internal marketing is the promotion of a company's objectives, products and services to employees within the organization.
  • Internet of Things privacy (IoT privacy) - Internet of Things privacy is the special considerations required to protect the information of individuals from exposure in the IoT environment, in which almost any physical or logical entity or object can be given a unique identifier and the ability to communicate autonomously over the Internet or similar network.
  • internet shaming (online shaming) - Internet shaming is the use of social media, blogs and other online communication channels to attack a target individual or organization.
  • inventory management - Inventory management is the supervision of noncapitalized assets -- or inventory -- and stock items.
  • IoT Cloud (Salesforce IoT Cloud) - IoT Cloud is a platform from Salesforce.
  • IQMS - IQMS introduced one of its newest services, WebIQ, in August 2016.
  • IT chargeback system - An IT chargeback system is an accounting strategy that applies the costs of IT services, hardware or software to the business unit in which they are used.
  • IT solution - An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package.
  • Ivanti - Ivanti is a software company that provides IT management products and services, particularly around endpoint computing.
  • key-value pair (KVP) - A key-value pair (KVP) is a set of two linked data items: a key, which is a unique identifier for some item of data, and the value, which is either the data that is identified or a pointer to the location of that data.
  • knowledge-based authentication (KBA) - In a KBA scheme, the user is asked to answer at least one "secret" question before being allowed to change account settings or reset a password.
  • lead generator - A lead generator is any marketing-related activity intended to publicize the availability of a vendor's product or service.
  • lead-to-revenue management (L2RM) - Lead-to-revenue management (L2RM) is a collection of sales and marketing processes that aims to maximize the income gained from each stage of the customer journey.
  • legal health record - A legal health record is the record of patient health that is created by a health care organization for its own business record.
  • Lightning (Salesforce Lightning) - Lightning (Salesforce Lightning) is a component-based framework for Salesforce app development.
  • LinkedIn - LinkedIn is a social networking site for the business community.
  • LinkedIn Sales Navigator - LinkedIn Sales Navigator provides features for sales professionals to identify prospects, receive alerts on prospects' activities on LinkedIn and request introductions to prospects through shared connections.
  • litigation hold (legal hold, preservation order or hold order) - A litigation hold -- also known as legal hold, preservation order or hold order -- is an internal process that an organization undergoes to preserve all data that might relate to a legal action involving the organization.
  • location-based marketing (LBM) - Location-based marketing (LMS) is a direct marketing strategy that uses a mobile device's location to alert the device's owner about an offering from a near-by business.
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    Privacy compliance is a company's accordance with established personal information protection guidelines, specifications or ...

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    A contingent workforce is a labor pool whose members are hired by an organization on an on-demand basis.

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