Browse Definitions :

Marketing and customer experience

Terms related to business software, including definitions about billing and words and phrases about supply chain, CRM, POS, ERP, accounting, payroll and inventory.

ORA - SAR

  • Oracle Fusion Applications - Oracle Fusion Applications is an all-encompassing suite of Oracle applications built for enterprise resource planning (ERP), customer relationship management (CRM), human capital management (HCM) and other business tasks.
  • Oracle Unlimited License Agreement (ULA) - An Oracle Unlimited License Agreement (ULA) is an arrangement in which an enterprise pays a single up-front fee to get as many licenses as they want for a specified set of Oracle products over a fixed time frame.
  • order management - Order management is the administration of business processes related to orders for goods or services.
  • Pardot - Pardot is a software as a service (SaaS) marketing automation platform by SalesForce offering email automation, targeted email campaigns and lead management for B2B sales and marketing organizations.
  • passenger name record (PNR) - A passenger name record (PNR) is a collection of data pertaining to an individual air traveler or a group of individuals travelling together.
  • payment processor - A payment processor is a company that facilitates communication between the bank that issued a customer’s debit or credit card and the seller’s bank.
  • payroll software - Payroll software automates the process of paying salaried, hourly and contingent employees.
  • performance management software - Performance management software is designed to improve business performance by spurring employee productivity.
  • performance scorecard - A performance scorecard is a graphic or an application that depicts the progress over time of some entity, such as an enterprise, an employee or a business unit, toward some type of goal.
  • personal health record (PHR) - A personal health record (PHR) is a collection of health-related information that is documented and maintained by the individual it pertains to.
  • personally identifiable information (PII) - Personally identifiable information (PII) is any data that could potentially identify a specific individual.
  • pharmaceutical detailing - Pharmaceutical detailing is a 1:1 marketing technique pharmaceutical companies use to educate a physician about a vendor's products, hoping that the physician will prescribe the company's products more often.
  • Pinterest - Pinterest is a social curation website for sharing and categorizing images found online.
  • planogram - A planogram is a diagram that shows how and where specific retail products should be placed on retail shelves or displays to increase customer purchases.
  • Predictive Index (PI) - The Predictive Index (PI) is often used for employee profiling.
  • predictive modeling - Predictive modeling is a mathematical process used to predict future events or outcomes by analyzing patterns in a given set of input data.
  • prescriptive analytics - Prescriptive analytics is a type of data analytics that provides guidance on what should happen next.
  • press kit - A press kit is an information package provided for members of the media to promote events, organizations, products or candidates.
  • process manufacturing - Process manufacturing is a production method that creates goods by combining supplies, ingredients or raw materials using a formula or recipe.
  • procurement software - Procurement software is a computer program or suite that allows an organization to automate the processes of purchasing materials and maintaining an inventory of goods.
  • product information management (PIM) - Product information management (PIM) is a classification of software products that support the global identification, linking and synchronization of product information across heterogeneous data sources.
  • profitability analysis - Profitability analysis is a component of enterprise resource planning (ERP) that allows administrators to forecast the profitability of a proposal or optimize the profitability of an existing project.
  • programmatic advertising - Programmatic advertising is a system that automates the processes and transactions involved with purchasing and dynamically placing ads on websites or apps.
  • property management system (PMS) - A property management system (PMS) is a software application for the operations of hotels, other hospitality accommodations and commercial residential rental properties.
  • PropTech (property tech) - PropTech, or property technology, is any form of technology that combines the real estate market with IT in order to help users buy, research, sell or manage property.
  • protected health information (PHI) or personal health information - Protected health information (PHI), also referred to as personal health information, is the demographic information, medical histories, test and laboratory results, mental health conditions, insurance information and other data that a healthcare professional collects to identify an individual and determine appropriate care.
  • push notification - Push notification, also called server push notification, is the delivery of information from a software application to a computing device without a specific request from the client.
  • R/3 - R/3 is the comprehensive set of integrated business applications from SAP, the German company that states it is the market and technology leader in business application software.
  • real-time bidding (RTB) - Real-time bidding (RTB) is an automated auction process for the purchase of ad impressions on websites.
  • recommendation engine - Recommendation engines are common among online retail websites, such as Amazon.
  • recommerce - Recommerce is the selling of previously owned items through online marketplaces to buyers who reuse, recycle or resell them.
  • records information management (RIM) - Records information management (RIM) is a corporate area of endeavor involving the administration of all business records through their life cycle.
  • recruitment management system - A recruitment management system (RMS) is a set of tools designed to manage the recruiting process.
  • recruitment marketing - Recruitment marketing is the combination of strategies and tools used by an organization to engage and entice job candidates in the pre-applicant phase of recruiting.
  • reference checking software - Reference checking software is programming that automates the process of contacting and questioning the references of job applicants.
  • registered health information technician (RHIT) - A registered health information technician (RHIT) is a certified professional who stores and verifies the accuracy and completeness of electronic health records.
  • relationship marketing - Relationship marketing is a facet of customer relationship management (CRM) that focuses on customer loyalty and long-term customer engagement rather than shorter-term goals like customer acquisition and individual sales.
  • remote deposit capture (RDC) - Remote deposit capture (RDC) is a system that allows a customer to scan checks remotely and transmit the check images to a bank for deposit, usually via an encrypted Internet connection.
  • remote desktop - A remote desktop is a program or an operating system feature that allows a user to connect to a computer in another location, see that computer's desktop and interact with it as if it were local.
  • remote desktop protocol (RDP) - Remote desktop protocol (RDP) is a secure network communications protocol from Microsoft.
  • Report on Compliance (ROC) - A Report on Compliance (ROC) is a form that must be completed by all Level 1 Visa merchants undergoing a PCI DSS (Payment Card Industry Data Security Standard) audit.
  • return merchandise authorization (RMA) - An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order or e-commerce merchant to permit the return of a product.
  • revenue operations (RevOps) - Revenue operations (RevOps) is the strategic integration of sales, marketing and service departments to provide a better end-to-end view to administration and management, while leaving day-to-day processes within the departments.
  • RFID skimming - RFID skimming is the wireless interception of information from RFID chip-based debit, credit and ID cards and other documents, such as passports.
  • RFM analysis (recency, frequency, monetary) - RFM analysis is a marketing technique used to quantitatively rank and group customers based on the recency, frequency and monetary total of their recent transactions to identify the best customers and perform targeted marketing campaigns.
  • RFx - RFx (request for x) encompasses the entire formal request process and can include any of the following: request for bid (RFB), request for information (RFI), request for proposal (RFP), request for quotation (RFQ) and request for tender (RFT).
  • RMM software (remote monitoring and management software) - RMM software (remote monitoring and management software) is a type of application that information technology (IT) service providers use to maintain their clients' IT infrastructure and systems.
  • robocall - A robocall is a telephone call initiated by an autodialer to deliver a prerecorded message.
  • robot economy - The robot economy is a scenario in which most of the labor required to sustain human life is automated.
  • robotic process automation (RPA) - Robotic process automation (RPA) is a technology that mimics the way humans interact with software to perform high-volume, repeatable tasks.
  • SaaS ERP - SaaS ERP is a type of cloud-based enterprise resource planning (ERP) software that runs on the vendor's or cloud provider's servers, is sold through subscription and delivered as a service over the internet.
  • sales and operations planning (S&OP) - Sales and operations planning (S&OP) is a process for better matching a manufacturer's supply with demand by having the sales department collaborate with operations to create a single production plan.
  • sales lead - A sales lead is a potential sales contact, individual or organization that expresses an interest in your goods or services.
  • sales pipeline - A sales pipeline is a visual representation of sales prospects and where they are in the purchasing process.
  • sales-qualified lead (SQL) - A sales-qualified lead (SQL) is a prospective customer that has been handed off to sales teams for further nurturing after showing enough interest in a company's products.
  • Salesforce - Salesforce, Inc.
  • Salesforce AppExchange - Salesforce AppExchange is Salesforce.
  • Salesforce Community Cloud (Community Cloud) - Community Cloud is a social platform from Salesforce.
  • Salesforce Data.com - Data.com is the sales and lead generation component of Salesforce.
  • Salesforce Health Cloud - Salesforce Health Cloud is a health IT CRM system that incorporates doctor-patient relationship and record management services.
  • Salesforce Journey Builder - Salesforce Journey Builder is a feature of the company's Marketing Cloud that manages the customer life cycle: the progression of steps a customer goes through when considering, purchasing, using, and maintaining loyalty to a product or service.
  • Salesforce Marketing Cloud - Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that integrates email, social media and advertising communications and collaboration.
  • Salesforce Sales Cloud - Salesforce Sales Cloud is a customer relationship management (CRM) platform for sales, marketing and customer support in both business-to-business (B2B) and business-to-customer (B2C) contexts.
  • Salesforce Service Cloud - Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals.
  • Salesforce Service Console - The Salesforce Service Console is the centralized interface in the Salesforce Service Cloud with which agents can view all relevant customer information related to a case, as well as their call queue and more.
  • Salesforce Trailhead - Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.
  • Salesforce Wave Analytics (Analytics Cloud) - Salesforce Wave Analytics, also called Analytics Cloud, is a business intelligence (BI) application that is optimized for mobile access and data visualization.
  • Salesforce Work.com - Salesforce Work.
  • SalesforceIQ - SalesforceIQ is customer relationship management (CRM) software from Salesforce.
  • SAP Analytics Cloud - SAP Analytics Cloud (or SAP Cloud for Analytics) is a software as a service (SaaS) business intelligence (BI) platform designed by SAP.
  • SAP Ariba - SAP Ariba is a software company that provides cloud-based procurement, spend management and supply chain services that enable suppliers and buyers to connect and do business globally.
  • SAP BAPI (Business Application Programming Interface) - SAP BAPI (Business Application Programming Interface) is a standard interface to the business object models in SAP products.
  • SAP Business One - SAP Business One is an ERP software platform specifically intended for small and medium-sized businesses (SMBs).
  • SAP Business Suite - SAP Business Suite is a bundle of end-to-end enterprise software applications that integrate data, processes and functions for important areas such as finance, sales and HR, as well as industry-focused features.
  • SAP BusinessObjects BI - SAP BusinessObjects BI (SAP BO) is a centralized suite of reporting and analytics tools for business intelligence (BI) platforms.
  • SAP Cloud for Customer (SAP C4C) - SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service.
  • SAP Cloud Platform - SAP Cloud Platform (SCP) is a platform-as-a-service (PaaS) product that provides a development and runtime environment for cloud applications.
  • SAP Data Services - SAP Data Services is a data integration and transformation software application.
  • SAP ERP - SAP ERP is enterprise resource planning software developed by the company SAP SE.
  • SAP ERP Central Component (SAP ECC) - SAP ERP Central Component (SAP ECC) is an on-premises enterprise resource planning (ERP) system.
  • SAP FICO (SAP Finance and SAP Controlling) - SAP FICO is an important core functional component in SAP ERP Central Component that allows an organization to manage all of its financial data.
  • SAP Fiori - SAP Fiori is a design language and user experience approach developed by SAP for use by SAP, its customers and its partners in business applications.
  • SAP Global Trade Services (SAP GTS) - SAP Global Trade Services (GTS) is software that allows companies to support and define import and export trade processes in SAP ERP.
  • SAP HANA - SAP HANA is an in-memory database and application development platform for processing high volumes of data in real time.
  • SAP HEC (HANA Enterprise Cloud) - SAP HEC (HANA Enterprise Cloud) is a managed, private cloud hosting service for SAP HANA and its related applications.
  • SAP Integration Server - SAP Integration Server is the central component of SAP XI (Exchange Infrastructure), the company's enterprise application integration (EAI) product.
  • SAP Investment Management - SAP Investment Management is a module in SAP ERP Central Component (ECC) that helps organizations plan and manage investments and capital expenditures.
  • SAP MaxAttention - SAP MaxAttention is SAP's premium support plan for customers.
  • SAP MM (SAP Materials Management) - SAP MM (Materials Management) is a module in SAP ERP Central Component (ECC) that provides companies with materials, inventory and warehouse management capabilities.
  • SAP Planned Delivery Time - SAP Planned Delivery Time (PDT) is a tool within the SAP ERP software used to update manufacturing planning data, namely the scheduled delivery of procured goods and materials so that production plans reflect the most current data.
  • SAP Plant Maintenance (PM) - SAP Plant Maintenance (PM) is a component of the SAP ERP Central Component (ECC) that helps businesses support and maintain equipment and systems.
  • SAP Predictive Analytics - SAP Predictive Analytics is business intelligence software from SAP that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.
  • SAP Production Planning - SAP Production Planning is a component of the SAP ERP system known as ERP Central Component (ECC) that helps businesses plan the manufacturing, sale, and distribution of goods.
  • SAP Project System (PS) - SAP Project System is a module in the SAP ERP system that enables tightly controlled project management from planning to completion.
  • SAP Quality Management (QM) - SAP Quality Management (QM) is a component of SAP ERP Central Component (ECC) that helps businesses implement and run quality control processes.
  • SAP S/4HANA - SAP S/4HANA is an ERP business suite based on the SAP HANA in-memory database that allows companies to perform transactions and analyze business data in real time.
  • SAP S/4HANA Cloud - SAP S/4HANA Cloud is a SaaS version of SAP S/4HANA ERP, a suite of integrated business applications.
  • SAP S/4HANA Finance - SAP S/4HANA Finance is a financial application in the SAP S/4HANA ERP platform.
  • SAP Sales and Distribution (SAP SD) - SAP Sales and Distribution (SAP SD) is a core functional module in SAP ERP Central Component (ECC) that allows organizations to store and manage customer- and product-related data.
  • Sarbanes-Oxley Act - The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.
Networking
  • network management system

    A network management system, or NMS, is an application or set of applications that lets network engineers manage a network's ...

  • host (in computing)

    A host is a computer or other device that communicates with other hosts on a network.

  • Network as a Service (NaaS)

    Network as a service, or NaaS, is a business model for delivering enterprise WAN services virtually on a subscription basis.

Security
CIO
  • digital disruption

    Digital disruption is the change that occurs when new digital technologies and business models affect the value proposition of ...

  • value stream management

    Value stream management is an emerging business process intended to gauge the flow of value into business resources and ...

  • audit program (audit plan)

    An audit program, also called an audit plan, is an action plan that documents what procedures an auditor will follow to validate ...

HRSoftware
  • team collaboration

    Team collaboration is a communication and project management approach that emphasizes teamwork, innovative thinking and equal ...

  • employee self-service (ESS)

    Employee self-service (ESS) is a widely used human resources technology that enables employees to perform many job-related ...

  • learning experience platform (LXP)

    A learning experience platform (LXP) is an AI-driven peer learning experience platform delivered using software as a service (...

Customer Experience
  • shoppable video

    A shoppable video is a way for consumers to discover products and make a purchase through links within the video.

  • Net Promoter Score (NPS)

    Net Promoter Score (NPS) is a metric that organizations use for assessing customer loyalty toward their brand, products or ...

  • B2C (business-to-consumer)

    B2C, or business-to-consumer, is a retail model where products or services move directly from a business to the end user who has ...

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