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Technical support

Terms related to computer fundamentals, including computer hardware definitions and words and phrases about software, operating systems, peripherals and troubleshooting.

NET - SOF

  • network availability - Network availability is the amount of uptime in a network system over a specific time interval.
  • network protocol - A network protocol is a set of established rules that specify how to format, send and receive data so that computer network endpoints, including computers, servers, routers and virtual machines, can communicate despite differences in their underlying infrastructures, designs or standards.
  • network socket - Sockets are created and used with a set of programming requests or "function calls" sometimes called the sockets application programming interface (API).
  • neuromarketing - Neuromarketing is the study of how people's brains respond to advertising and other brand-related messages by scientifically monitoring brainwave activity, eye tracking and skin response.
  • nibble - In computing and digital technology, a nibble is four consecutive binary digits or half of an 8-bit byte.
  • nil - In general use, nil (a contraction of Latin "nihil") means "nothing" or the absence of something.
  • null set - In mathematical sets, a null set is a set that does not contain any values or elements.
  • object code - Source code and object code refer to the "before" and "after" versions of a computer program that is compiled (see compiler) before it is ready to run in a computer.
  • object ID (OID) - An object identifier (OID) is an unambiguous, long-term name for any type of object or entity.
  • OEM (original equipment manufacturer) - OEM, or original equipment manufacturer, is a broad term that describes a web of relationships among IT hardware vendors, hardware component makers, software vendors and channel partners such as resellers and distributors.
  • ohnosecond - An ohnosecond is that very short moment in time during which you realize that you have pressed the wrong key and deleted hours, days, or weeks of work.
  • on-demand computing - On-demand computing (ODC) is an enterprise computing delivery model in which computing resources are made available to the user as needed.
  • onshore outsourcing (domestic outsourcing) - Onshore outsourcing, also known as domestic outsourcing, is the obtaining of services from someone outside a company but within the same country.
  • open system - In a computing context, an open system is an open source operating system, typically composed of coordinated modular components from a number of sources and not reliant upon any proprietary elements.
  • operand - In computing and mathematics, an operand is an object that is operated on by some type of operator.
  • operation (computing) - An operation, in computing, is an action that is carried out to accomplish a given task.
  • operations research (OR) - Operations research (OR) is an analytical method of problem-solving and decision-making that is useful in the management of organizations.
  • outsourcing - Outsourcing is a business practice in which a company hires a third party to perform tasks, handle operations or provide services for the company.
  • pagefile - In storage, a pagefile is a reserved portion of a hard disk that is used as an extension of random access memory (RAM) for data in RAM that hasn't been used recently.
  • parallel processing - Parallel processing is a method in computing of running two or more processors (CPUs) to handle separate parts of an overall task.
  • parity - Parity is a method of detecting errors in data transmissions between computers, while parity bit and parity checking are used in RAID technology to guard against data loss.
  • pascal - The pascal (Pa) is the unit of pressure or stress in the International System of Units (SI).
  • PC card - A PC card, also known as a PCMCIA card, is a credit card-sized memory or input/output (I/O) device that fits into a PC, usually a laptop.
  • personality profile - A personality profile is a knowledge management tool used to provide an evaluation of an employee's personal attributes, values and life skills in an effort to maximize his or her job performance and contribution to the company.
  • pervasive computing (ubiquitous computing) - Pervasive computing, also called ubiquitous computing, is the growing trend of embedding computational capability (generally in the form of microprocessors) into everyday objects to make them effectively communicate and perform useful tasks in a way that minimizes the end user's need to interact with computers as computers.
  • petaflop - A petaflop is a measure of a computer's processing speed and can be expressed as a quadrillion (thousand trillion) floating point operations per second (FLOPS).
  • pharming - Pharming is a scamming practice in which malicious code is installed on a personal computer or server, misdirecting users to fraudulent websites without their knowledge or consent.
  • phenomenon - A phenomenon, in a scientific context, is something that is observed to occur or to exist.
  • physical security - Physical security is the protection of personnel, hardware, software, networks and data from physical actions and events that could cause serious loss or damage to an enterprise, agency or institution.
  • pipelining - Pipelining is the process of storing and prioritizing computer instructions that the processor executes.
  • pixel - The pixel -- a word invented from picture element -- is the basic unit of programmable color on a computer display or in a computer image.
  • Planck's constant - Planck's constant, symbolized as h, is a fundamental universal constant that defines the quantum nature of energy and relates the energy of a photon to its frequency.
  • platform - In IT, a platform is any hardware or software used to host an application or service.
  • portal - Portal is a term, generally synonymous with gateway, for a World Wide Web site that is or proposes to be a major starting site for users when they get connected to the Web or that users tend to visit as an anchor site.
  • POST (Power-On Self-Test) - A Power-On Self-Test (POST) is an operation initiated by a computer after it has been turned on but before it boots up the OS.
  • pounds per square inch (PSI) - PSI is commonly used to measure the pressure of gasses (pneumatic pressure) or liquids (hydraulic pressure).
  • power user - A power user, also called a super user, is someone whose computer skills are better than those of an organization's average end user.
  • printed circuit board (PCB) - A printed circuit board (PCB) is the board base for physically supporting and wiring surface-mounted and socketed components in most electronics.
  • problem program - Now seldom used, the term problem program is used to distinguish a computer program that directly supports a user application from an operating system, a utility, or any other underlying support programming.
  • process hollowing - Process hollowing is a security exploit in which an attacker removes code in an executable file and replaces it with malicious code.
  • program - In computing, a program is a specific set of ordered operations for a computer to perform.
  • project management - Project management is the discipline of using established principles, procedures and policies to guide a project from conception through completion.
  • Project planning: What is it and 5 steps to create a plan - Project planning is a discipline addressing how to complete a project in a certain timeframe, usually with defined stages and designated resources.
  • propagation delay - Propagation delay is the amount of time required for a signal to be received after it has been sent; it is caused by the time it takes for the signal to travel through a medium.
  • propeller head (or propellor head, prop head, prophead) - A propeller head (also spelled propellor head, and sometimes shortened to prop head or prophead) is jargon for someone who is exceptionally, perhaps weirdly bright or knowledgeable, especially in some technical field.
  • prototype - In software development, a prototype is a rudimentary working model of a product or information system, usually built for demonstration purposes or as part of the development process.
  • pseudo-random number generator (PRNG) - A pseudo-random number generator (PRNG) is a program written for, and used in, probability and statistics applications when large quantities of random digits are needed.
  • public sector - The public sector is the segment of an economic system that is controlled by government; it contrasts with the private sector, which is run by private citizens.
  • pulse amplitude modulation (PAM) - Pulse amplitude modulation (PAM) is the transmission of data by varying the amplitudes (voltage or power levels) of the individual pulses in a regularly timed sequence of electrical or electromagnetic pulses.
  • Q format - Q (number) format is a fixed-point method of coding fractional and whole integers for processing by a computer’s CPU or a digital signal processor (DSP).
  • quantum computing - Quantum computing is an area of study focused on the development of computer technologies based on the principles of quantum theory.
  • quantum interference - Quantum interference is when subatomic particles interact with and influence themselves and other particles while in a probabilistic superposition state.
  • quantum internet - The quantum internet is a theoretical system of interconnected quantum computers that uses quantum signals to send information rather than radio waves.
  • quantum supremacy - Quantum supremacy is the experimental demonstration of a quantum computer's dominance and advantage over classical computers by performing calculations previously impossible at unmatched speeds.
  • quantum theory - Quantum theory is the theoretical basis of modern physics that explains the nature and behavior of matter and energy on the atomic and subatomic level.
  • qubit - A qubit is a quantum bit, the counterpart in quantum computing to the binary digit or bit of classical computing.
  • radian per second (rad/s or rad/sec) - The radian per second (symbolized rad/s or rad/sec) is the Standard International (SI) unit of angular (rotational) speed.
  • random numbers - As the term suggests, a random number is a number chosen by chance -- i.
  • raster graphics - Raster graphics are digital images created or captured (for example, by scanning in a photo) as a set of samples of a given space.
  • raw data (source data or atomic data) - Raw data (sometimes called source data, atomic data or primary data) is data that has not been processed for use.
  • read-only - Read-only is a file attribute which only allows a user to view a file, restricting any writing to the file.
  • read-only memory (ROM) - Read-only memory, or ROM, is a type of computer storage containing non-volatile, permanent data that, normally, can only be read, not written to.
  • real-time monitoring - Real-time (data) monitoring is the delivery of continuously updated information streaming at zero or low latency.
  • reseller - In information technology, a reseller is a company that typically purchases IT products or services from a product manufacturer, distributor or service provider and then markets them to customers.
  • resolution - Resolution is the number of pixels -- picture elements or individual points of color -- that can be contained on a display screen or in a camera sensor.
  • return merchandise authorization (RMA) - An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order or e-commerce merchant to permit the return of a product.
  • reverse-engineering - Reverse-engineering is the act of dismantling an object to see how it works.
  • RGB (red, green and blue) - RGB (red, green and blue) refers to a system representing the colors used on a digital display screen.
  • RISC (reduced instruction set computer) - RISC (reduced instruction set computer) is a microprocessor that is designed to perform a smaller number of computer instruction types, so it can operate at a higher speed, performing more millions of instructions per second, or MIPS.
  • robot - A robot is a machine designed to execute one or more tasks automatically with speed and precision.
  • robotics - Robotics is a branch of engineering that involves the conception, design, manufacture and operation of robots.
  • ROI (return on investment) - Return on investment, or ROI, is a mathematical formula that investors can use to evaluate their investments and judge how well a particular investment has performed compared to others.
  • root cause analysis - Root cause analysis (RCA) is a method for understanding the underlying cause of an observed or experienced incident.
  • runbook - Runbooks are a set of standardized written procedures for completing repetitive IT processes within a company.
  • runtime system - A runtime system is an engine that translates a given programming language or languages into machine code.
  • S-Video (Super-Video, Y/C Video, component video) - S-Video (Super-Video, sometimes referred to as Y/C Video, or component video) is a video signal transmission in which the luminance signal and the chrominance signal are transmitted separately to achieve superior picture clarity.
  • Sarbanes-Oxley Act - The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.
  • scalability - Scalability is the ability of a computer application or product (hardware or software) to continue to perform well when it (or its context) is changed in size or volume in order to meet a users need.
  • Schrodinger's cat - Schrödinger's cat is a famous hypothetical experiment designed to point out a flaw in the Copenhagen interpretation of superposition as it applies to quantum theory.
  • scientific method - The scientific method is the process of objectively establishing facts through testing and experimentation.
  • scientific notation (power-of-10 notation) - Scientific notation, also called power-of-10 notation, is a method of writing extremely large and small numbers.
  • search operator - A search operator (sometimes referred to as a search parameter) is a character or string of characters used in a search engine query to narrow the focus of the search.
  • second (s or sec) - The second (s or sec) is the International System of Units (SI) unit of time measurement.
  • sensor - A sensor is a device that detects and responds to some type of input from the physical environment.
  • serial presence detect (SPD) - When a computer is booted (started), serial presence detect (SPD) is information stored in anelectrically erasable programmable read-only memory (EEPROM) chip on a synchronous dynamic random access memory (SDRAM) memory module that tells thebasic input/output system (BIOS) the module's size, data width, speed, and voltage.
  • server stack - A server stack is the collection of software that forms the operational infrastructure on a given machine.
  • service-oriented architecture (SOA) - Service-oriented architecture (SOA) is a software development model that allows services to communicate across different platforms and languages to form applications.
  • shift register - A shift register is a digital memory circuit found in calculators, computers, and data-processing systems.
  • six degrees of separation - Six degrees of separation is the theory that any person on the planet can be connected to any other person on the planet through a chain of acquaintances that has no more than five intermediaries.
  • Six Sigma - Six Sigma is a business methodology for quality improvement that measures how many defects there are in a current process and seeks to systematically eliminate them.
  • SkunkWorks project (Skunk Works) - A skunk works is a small group of people who work on a project that needs to be completed quickly.
  • slack space (file slack space) - Slack space is the difference between its logical and physical size.
  • sleep mode - Sleep mode, sometimes called standby or suspend mode, is a power-sparing state that a computer can enter when not in use.
  • slice and dice - To slice and dice is to break a body of information down into smaller parts or to examine it from different viewpoints so that you can understand it better.
  • slowness movement - The slowness movement is a grassroots reaction to the hectic pace, overwork, and lack of leisure typical of modern life.
  • smart machines - A smart machine is a device embedded with machine-to-machine (M2M) and/or cognitive computing technologies such as artificial intelligence (AI), machine learning or deep learning, all of which it uses to reason, problem-solve, make decisions and even, ultimately, take action.
  • SMB (small and medium-sized business or small and midsized business) - SMB is an abbreviation for small and medium-sized business, sometimes seen as small and midsized business.
  • Sniglet - Words that should be in the dictionary (but aren't) - A sniglet is a word that should be in the dictionary but isn't.
Networking
  • unshielded twisted pair (UTP)

    Unshielded twisted pair (UTP) is a ubiquitous type of copper cabling used in telephone wiring and local area networks (LANs).

  • Multiprotocol Label Switching (MPLS)

    Multiprotocol Label Switching (MPLS) is a switching mechanism used in wide area networks (WANs).

  • computer network

    A computer network is a group of interconnected nodes or computing devices that exchange data and resources with each other.

Security
  • three-factor authentication (3FA)

    Three-factor authentication (3FA) is the use of identity-confirming credentials from three separate categories of authentication ...

  • cyber espionage

    Cyber espionage (cyberespionage) is a type of cyber attack that malicious hackers carry out against a business or government ...

  • role-based access control (RBAC)

    Role-based access control (RBAC) is a method of restricting network access based on the roles of individual users within an ...

CIO
  • knowledge-based systems (KBSes)

    Knowledge-based systems (KBSes) are computer programs that use a centralized repository of data known as a knowledge base to ...

  • Sarbanes-Oxley Act

    The Sarbanes-Oxley Act of 2002 is a federal law that established sweeping auditing and financial regulations for public companies.

  • project charter

    A project charter is a formal short document that states a project exists and provides project managers with written authority to...

HRSoftware
  • employee engagement

    Employee engagement is the emotional and professional connection an employee feels toward their organization, colleagues and work.

  • talent pool

    A talent pool is a database of job candidates who have the potential to meet an organization's immediate and long-term needs.

  • diversity, equity and inclusion (DEI)

    Diversity, equity and inclusion is a term used to describe policies and programs that promote the representation and ...

Customer Experience
  • sales development representative (SDR)

    A sales development representative (SDR) is an individual who focuses on prospecting, moving and qualifying leads through the ...

  • service level indicator

    A service level indicator (SLI) is a metric that indicates what measure of performance a customer is receiving at a given time.

  • customer data platform (CDP)

    A customer data platform (CDP) is a type of software application that provides a unified platform of customer information that ...

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