Browse Definitions :
Definition

dynamic case management (DCM)

Dynamic case management (DCM) is the handling of case-related work through the use of technologies that automate and streamline aspects of each case. In this context, a case is a collection of information about a particular instance of something, such as a person, company, incident or problem.

DCM — sometimes called “advanced case management” (ACM) -- is a both a human- and a technology-based approach that is driven by incoming events. These events change the context of the information, requiring responses from caseworkers or other knowledge workers. DCM’s ultimate goal is helping such workers make faster, better and more accurate decisions.

DCM is similar to business process management (BPM) in that it works to improve task management and workflow. However, while BPM focuses on the complete definition and control of structured, repeated processes, DCM works on an ad hoc basis to manage dynamic, unstructured processes. In fact, DCM can be especially effective for companies handling “untamed” business processes that lack structure or add no value. It’s also increasingly used to enhance collaboration and improve compliance activities. Initially used primarily in healthcare, insurance and similar industries, DCM is now moving into many other fields as well.

 

Continue reading about dynamic case management (DCM):

 > ebizQ Guide: Use DCM to battle untamed processes

 > Reality check: Debunking myths and misconceptions about DCM

 > Forrester Analyst Jam Session: Dynamic Case Management: An Old Idea Catches New Fire (video)

This was last updated in February 2012
SearchNetworking
  • network packet

    A network packet is a basic unit of data that's grouped together and transferred over a computer network, typically a ...

  • virtual network functions (VNFs)

    Virtual network functions (VNFs) are virtualized tasks formerly carried out by proprietary, dedicated hardware.

  • network functions virtualization (NFV)

    Network functions virtualization (NFV) is a network architecture model designed to virtualize network services that have ...

SearchSecurity
  • data breach

    A data breach is a cyber attack in which sensitive, confidential or otherwise protected data has been accessed or disclosed in an...

  • insider threat

    An insider threat is a category of risk posed by those who have access to an organization's physical or digital assets.

  • data compliance

    Data compliance is a process that identifies the applicable governance for data protection, security, storage and other ...

SearchCIO
  • leadership skills

    Leadership skills are the strengths and abilities individuals demonstrate that help to oversee processes, guide initiatives and ...

  • data governance policy

    A data governance policy is a documented set of guidelines for ensuring that an organization's data and information assets are ...

  • OODA loop

    The OODA loop (Observe, Orient, Decide, Act) is a four-step approach to decision-making that focuses on filtering available ...

SearchHRSoftware
SearchCustomerExperience
  • recommerce

    Recommerce is the selling of previously owned items through online marketplaces to buyers who reuse, recycle or resell them.

  • implementation

    Implementation is the execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for...

  • first call resolution (FCR)

    First call resolution (FCR) is when customer service agents properly address a customer's needs the first time they call.

Close