Browse Definitions :
1,632 results for:

data listening

SurveyMonkey launches Build with AI to create surveys faster

News | Customer Experience

The vendor releases generative AI capabilities to let users build custom questionnaires quickly and incorporate prompts that will yield better ...

event handler

Definition | App Architecture

In programming, an event handler is a callback routine that operates asynchronously once an event takes place.

IBM marks a year of Partner Plus

News | MicroScope

Vendor shares progress made over 2023, along with enhancements and plans to keep working on improving channel relationships

Effective soft skills for network engineers

Tip | Networking

Soft skills such as empathy, active listening and problem-solving can be valuable assets to network engineers who interact with nontechnical business...

Vodcasting: Everything you need to know

Feature | WhatIs

Vodcasting, the rising star of video content, offers immersive content by blending audio and video for deeper engagement, community building and ...

Veeam increasing partner collaboration

News | MicroScope

Data management player is making this the year it listens more to channel partners

How and why are our devices listening to us?

Feature | Enterprise AI

Consumers are utilizing digital voice assistants and smartphones but may not realize how frequently companies listen in and sift through all the data...


Definition | WhatIs

Wiretapping is the surreptitious electronic monitoring and interception of phone-, fax- or internet-based communications.

AI speech-to-text eavesdropping can serve the greater good

Podcast | ERP

Intelligent Voice CTO Nigel Cannings explains how AI-based speech-to-text technology can catch criminals, protect privacy and ensure regulatory ...

Spotify and Google Cloud expand tech partnership for AI-led user experience improvement push

News |

Music streaming giant Spotify is forging even closer ties with its long-standing cloud partner Google in an effort to improve user experience with ...


Definition | Unified Communications

Eavesdropping is the act of listening to, recording or intercepting private communications.

How 4 EHR Vendors Are Leveraging Generative AI in Clinical Workflows

Feature | Health IT

Generative AI is generating a lot of buzz across the healthcare industry, with EHR vendors introducing tools to streamline clinical workflows and ...

How the event sourcing design pattern works, with example

Tip |

Learn how to control state changes as immutable events through the event sourcing model.

Microsoft goes public with pledges to foster innovation and drive competition in AI economy

News |

Microsoft lists all the ways it wants to ensure competition and support innovation in the AI economy by taking a proactive and constructive stance to...

Who uses AI, and how are they using it?

Feature | WhatIs

Generative AI has business potential, but many companies are figuring out how to use it or waiting for new tools. Here are some companies that ...


Definition | WhatIs

A hot key is a key or a combination of keys on a computer keyboard that, when pressed at one time, performs a task (such as starting an application) ...

network load balancing (NLB)

Definition | Disaster Recovery

Network load balancing (NLB) is a feature in multiple versions of the Microsoft Windows Server operating system (OS), Amazon Web Services (AWS) and ...

Why is marketing automation important?

Answer | Customer Experience

Marketing automation can eliminate repetitive tasks and create a more personalized customer experience. Learn more about the future role of AI in ...

What does a developer advocate do?

Tip | Software Quality

Developer advocates have a special vantage point because they talk to -- and hear from --both the people who develop a particular software product ...

2024: The year Generative AI is let out of its cage  

Opinion |

Instead of worrying about AI taking over their jobs perhaps people should wonder if their work will be taken over by a new starter who knows how to ...

Qualtrics supports Dow digital transformation

News |

How US-based materials science company has used analytics tools from Qualtrics to target improvements to customer experience

data mining

Definition | Business Analytics

Data mining is the process of sorting through large data sets to identify patterns and relationships that can help solve business problems through ...

Interview: Walmart’s David Glick discusses technology scale

News |

We speak to Walmart’s head of enterprise business services about managing IT and technology innovation at the retailer

Google begins phasing out third-party cookies in Chrome

News | Customer Experience

The search giant starts limiting cross-site tracking to respond to consumer privacy concerns, while aiming to preserve ad revenue and skirt pushback ...

OpenAI's fair use claim against The New York Times lawsuit

News | Enterprise AI

The AI vendor claims it is widely accepted to use materials from the internet to train AI models. It also suggested that the Times manipulated models...

Improving channel relationships: Listen more, talk less

Feature | MicroScope

If a vendor wants to improve their relationship with the channel, it might be as simple as listening more

MPP database (massively parallel processing database)

Definition | Data Management

An MPP database is a database that is optimized to be processed in parallel for many operations to be performed by many processing units at a time.

HPE to acquire Juniper Networks for $14 billion

News | Networking

HPE plans to use Juniper's hardware and software to make networking a 'core business and architecture foundation' for HPE's GreenLake hybrid cloud ...

CIO interview: Sandy Venugopal, SentinelOne

News |

We speak to the former CIO of Uber and LinkedIn, current CIO of SentinelOne, about how artificial intelligence should be deployed in business

GenAI's job threat turns up in job ads, not layoffs

News | HR Software

Adoption of generative AI is akin to offshore outsourcing, where low-level tasks are shifted elsewhere. Instead of work going to India, it's now ...

The importance of the 'New York Times' AI copyright lawsuit

News | Enterprise AI

The newspaper publisher is the first major news outlet to sue the AI creator. While the suit might not reach court, it still has a significant impact...

Government sets out AI training framework for business

News |

The Alan Turing Institute’s AI Skills for Business Competency Guidance for the Department for Science, Innovation and Technology is now live

customer profiling

Definition | Customer Experience

Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by gathering and analyzing ...

7 must-have skills for customer experience professionals

Feature | WhatIs

CX professionals must seek to understand customer problems and perspectives, so they need skills in communication, data collection, relationship ...

tunneling or port forwarding

Definition | Networking

Tunneling or port forwarding is the transmission of data intended for use only within a private -- usually corporate -- network through a public ...

customer journey orchestration

Definition | WhatIs

Customer journey orchestration is the coordination of customer experiences in real time, in an omnichannel environment, to better understand customer...

Former GOP candidate's AI chatbot fielded policy questions

News | CIO

Former presidential candidate Asa Hutchinson used an AI chatbot to provide insight on his policy stances, a development that both impresses and ...

AWS Network Load Balancer (NLB)

Definition | SearchAWS

AWS Network Load Balancer (NLB) is an Amazon Web Services tool that distributes high-performance traffic across multiple cloud instances and provides...

Congress might act on AI-generated content in 2024

News | CIO

Misinformation is an issue facing digital platforms that's being exacerbated by AI-generated content, something Congress could tackle in the new year.

Transforming healthcare with artificial intelligence

Podcast | WhatIs

Discover how applying AI to healthcare can optimize the patient experience, drive efficiencies and reduce the burden of cardiovascular diseases on ...

Google strikes back at OpenAI with Gemini foundation model

News | Enterprise AI

After falling behind, the vendor drew on its AI roots in a bid to outdo OpenAI's GPT with a potent foundation model to inject across its app ...

digital leadership

Definition | CIO

Digital leadership is the strategic use of a company's digital assets and emerging technologies to achieve business goals. A digital leader is a ...

10 skills CIO job candidates need in 2024

Feature | CIO

Learn which capabilities chief information officer candidates need in 2024 if they want to land top roles and which macro factors are driving changes...

Lack of federal data privacy law seen hurting IT security

News | CIO

Without federal data privacy protections, businesses can freely amass vast amounts of consumer data, raising cybersecurity risks for both consumers ...

Okta: Support system breach affected all customers

News | Security

Okta warned customers that they face an 'increased risk of phishing and social engineering attacks' after new details emerged from a breach that ...

Bouncing back from a cyber attack

Opinion |

Organisations need to move away from victim blaming when cyber attacks on OT systems occur and focus on fostering collaboration between teams to ...

Continuous employee listening gets boost from Qualtrics

News | HR Software

Continuous listening tools can provide immediate insights into changing employee sentiment and complement annual or quarterly employee surveys, if ...

How William Hill’s IT copes with big sporting events

News |

The Grand National is one of those events that pushes online betting sites beyond their limits. Understanding where there are bottlenecks is key

10 best cybersecurity podcasts to check out

Feature | WhatIs

Cybersecurity podcasts are an excellent way to raise cybersecurity awareness. Discover the top 10 cybersecurity podcasts and learn how to select the ...

How to gather and evaluate customer sentiment

Tip | Customer Experience

Businesses can harvest customer sentiment from a variety of places, including social media, surveys, likes, comment cards, contact centers and ...

Federal procurement of AI tools hurt by White House rules

News | CIO

Obstacles facing Biden's executive order on AI and draft OMB guidance include lack of clarity around AI procurement and inability of Congress to take...


Definition | Mobile Computing

FaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices.

New revelations from the Snowden archive surface

News |

A decade after Snowden exposed NSA’s mass surveillance in cooperation with the British GCHQ, only about 1% of the documents have been published – but...

How Case Western is Prioritizing Epic EHR Training for Medical Students

Feature | Health IT

Case Western Reserve University School of Medicine is the first medical school to leverage Lyceum, an Epic EHR training platform designed for ...

How businesses improve customer experience with AI

Feature | Customer Experience

AI bolsters the consumer journey by improving personalization for enterprise marketing and unlocking data extraction for customer calls to the ...

AI will create a thousand Post Office scandals

Opinion |

Critical computing expert Dan McQuillan weighs in on the proliferation of artificial intelligence throughout the public sector and the potential this...

Conduct load tests with JMeter on Kubernetes

Tip | Software Quality

Apache JMeter and other load-testing tools can be used with Kubernetes to conduct stress tests to see how well an app performs in specific scenarios.

What IT admins and office workers get in MS 365 Copilot

News | Enterprise Desktop

Microsoft 365's Copilot assistive AI features come with a big price tag, but experts are bullish that they could return the investment to users -- ...

Five-minute interview: Claudia Hebden, CrowdStrike

Feature | MicroScope

The director of Northern European Alliances at CrowdStrike, Claudia Hebden, is the latest to share some personal insights

content personalization

Definition | Customer Experience

Content personalization is a branding and marketing strategy in which webpages, email and other forms of content are tailored to match the ...

How AI in marketing can empower creativity

Feature | WhatIs

'Marketing Artificial Intelligence' co-author Paul Roetzer explains why and how AI can change marketing and gives insight into how marketing ...

Walmart AI: Retailer taps employees to find GenAI use cases

Feature | CIO

The Walmart generative AI approach includes learning from its employee-users and soliciting their feedback to discover key applications and refine ...

voice of the customer (VOC)

Definition | Customer Experience

Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences.

How different industries apply generative AI

News | Enterprise AI

Large language models such as ChatGPT, Bard and Llama have changed how enterprises think about technology. While some can use new AI tools now, ...

Report reveals sorry state of cyber security at UK football clubs

News |

Football clubs up and down the country are putting staff, players and fans alike at risk through outdated attitudes to cyber security, according to a...

10 social media trends in 2023

Feature | WhatIs

Social media is constantly changing. Using some of the latest trends -- such as social listening and short videos -- can help a company stand out.

Government reaffirms commitment to hold off on AI laws

News |

The UK government reaffirming its commitment hold off on artificial intelligence legislation has been received positively by industry for balancing ...

virtual assistant (AI assistant)

Definition | Customer Experience

A virtual assistant, also called an AI assistant or digital assistant, is an application program that understands natural language voice commands and...

Incident response automation: What it is and how it works

Tip | Security

Many of today's security operations teams are understaffed and overwhelmed. Learn how incident response automation can help them work smarter, ...

OpenAI's new versions of GPT target more enterprises

News | Enterprise AI

The vendor targets enterprises with new tools and products tailored to what businesses and developers need to incorporate generative AI, including ...

The human problem with generative AI in HR

Feature | HR Software

Generative AI's integration into HR software and processes presents both internal and external challenges, with concerns ranging from technology ...

US civil society groups demand better conditions for AI workers

News |

Some 24 US civil society groups and unions and have written a letter to the US Senate asking for action to improve the working conditions of the ...

Box and OpenAI CEOs discuss the future of enterprise AI

News | Content Management

OpenAI and Box founders discuss the rise of generative AI in the enterprise and how it will change knowledge workers' routines and influence business...

customer experience (CX)

Definition | Customer Experience

Customer experience (CX) is the sum total of customers' perceptions and feelings resulting from interactions with a brand's products and services.

Chip giant Nvidia takes on Intel with Arm CPUs for Windows PCs

News | Enterprise Desktop

Nvidia plans to jump into the Windows Arm CPU fray along with Qualcomm, AMD and purportedly Microsoft as chipmakers bet that AI will take root in the...

DNS over HTTPS (DoH)

Definition | Security

DNS over HTTPS (DoH) is a relatively new protocol that encrypts domain name system traffic by passing DNS queries through a Hypertext Transfer ...

How ransomware gangs are engaging -- and using -- the media

News | Security

New Sophos research shows that ransomware groups are not only attacking technical systems, but taking advantage of information systems as well to ...

Data center power constraints send AI everywhere

News | Enterprise AI

Most experts agree there isn't enough unused electricity to perform future AI processing in hyperscale data centers and colocation facilities as ...

customer engagement

Definition | Customer Experience

Customer engagement is the way a company creates a relationship with its customer base to foster brand loyalty and awareness.

Exec: Key new HashiCorp Terraform feature enabled by BSL

News | IT Operations

HashiCorp Terraform Stacks will be available in the free Community Edition in part due to development funded by its recent license change, one ...

Coveware: Rate of victims paying ransom continues to plummet

News | Security

Incident response firm Coveware said 34% of ransomware victims paid the ransom in Q2 2023, a sharp decline from last quarter and an enormous decline ...

Lawmakers seek to restrict 'bossware'

News | HR Software

AI-enabled bossware and employee monitoring tech is getting increasing attention in the U.S. Senate and by the White House. An effort may be made to ...

7 top generative AI benefits for business

Tip | Enterprise AI

This rapidly evolving artificial intelligence field has the potential to help organizations quickly generate content, improve customer service and ...

Researchers bust ChatGPT guardrails, question gen AI safety

News | Enterprise AI

Researchers find they can trick AI chatbots including OpenAI ChatGPT, Anthropic Claude and Google Bard into providing disinformation, hate speech, ...

How Qualtrics is driving experience management

News |

Qualtrics’ global and regional leaders outline the company’s product directions, including its work in AI, its traction in the region and the future ...

Fair use may not help Anthropic against AI music lawsuit

News | Enterprise AI

Universal Music Group and other music publishers allege the vendor's Claude 2 AI model responds to users' prompts with all or most of the lyrics to ...

ERP implementation teams: Roles, responsibilities, structure

Feature | ERP

Assembling an ERP project team is a challenging task for any organization. Here are the key roles and duties every ERP implementation project should ...

Generative AI could make employee surveys truly anonymous

News | HR Software

Qualtrics is exploring generative AI to maintain anonymity in employee surveys by rewriting responses, a move that could enhance participation and ...

10 sales enablement best practices

Tip | Customer Experience

A proper sales enablement strategy can help businesses improve revenue, training for sales teams and overall CX. And, with the right tools, teams can...

Lawyers win in race to generative AI without adequate laws

News | Enterprise AI

As Congress drags its feet on passing AI regulations, lawyers are filling the vacuum by helping enterprises navigate court rulings and regulations ...

20 social media terms to know

Feature | WhatIs

Social media marketing can be an easy way to reach consumers and build brand awareness. Check out this glossary to understand popular social media ...

CISOs on alert following SEC charges against SolarWinds

Feature | Security

The Securities and Exchange Commission announced charges against SolarWinds and its CISO in October, but will it help improve transparency or simply ...

SEC charges SolarWinds for security failures, fraud

News | Security

The SEC accused SolarWinds and CISO Timothy Brown of hiding known cybersecurity risks that were further highlighted by the supply chain attack ...

U.S. senators sharpen focus on AI regulations

News | CIO

Licensing AI systems, creating a federal AI agency, and establishing third-party testing and auditing regimes are just some of the AI regulation ...

How to reduce customer service costs

Tip | Customer Experience

As organizations adjust to today's economy, CX managers should implement new technologies and strategies to reduce customer service costs without ...

Cloud ERP moves shouldn't be motivated by pressure tactics

News | ERP

In this Q&A, Rimini Street CEO Seth Ravin claims vendors use fear tactics to move customers to cloud ERP. Instead, companies should only move if an ...

4 types of employee reactions to a digital transformation

Feature | CIO

The success of a digital transformation project depends on employee buy-in. Discover how organizations can address employee reactions to digital ...

A closer look at XLAs and what they mean for managed IT

Opinion | MicroScope

Matt Baker, services consultant art Littlefish, lifts the lid on experience level agreements

Former CEO explains how Dreams went from nightmare to fantasy

News |

In 2013, Mike Logue joined Dreams after it had been saved from administration – he explains how data and communication rebuilt the business

Tech news this week: Fragmented AI rules and SD-WAN

Podcast | WhatIs

Several states have introduced legislation for AI, but there's no comprehensive federal approach. This could lead to a patchwork of different ...

  • firewall as a service (FWaaS)

    Firewall as a service (FWaaS), also known as a cloud firewall, is a service that provides cloud-based network traffic analysis ...

  • private 5G

    Private 5G is a wireless network technology that delivers 5G cellular connectivity for private network use cases.

  • NFVi (network functions virtualization infrastructure)

    NFVi (network functions virtualization infrastructure) encompasses all of the networking hardware and software needed to support ...

  • phishing

    Phishing is a fraudulent practice in which an attacker masquerades as a reputable entity or person in an email or other form of ...

  • computer forensics (cyber forensics)

    Computer forensics is the application of investigation and analysis techniques to gather and preserve evidence from a particular ...

  • cybersecurity

    Cybersecurity is the practice of protecting internet-connected systems such as hardware, software and data from cyberthreats.

  • OKRs (Objectives and Key Results)

    OKRs (Objectives and Key Results) encourage companies to set, communicate and monitor organizational goals and results in an ...

  • cognitive diversity

    Cognitive diversity is the inclusion of people who have different styles of problem-solving and can offer unique perspectives ...

  • reference checking software

    Reference checking software is programming that automates the process of contacting and questioning the references of job ...

Customer Experience
  • martech (marketing technology)

    Martech (marketing technology) refers to the integration of software tools, platforms, and applications designed to streamline ...

  • transactional marketing

    Transactional marketing is a business strategy that focuses on single, point-of-sale transactions.

  • customer profiling

    Customer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by ...