data listening
SurveyMonkey launches Build with AI to create surveys faster
News | Customer ExperienceThe vendor releases generative AI capabilities to let users build custom questionnaires quickly and incorporate prompts that will yield better ...
Top 12 AI podcasts to listen to
Feature | WhatIsThese top-rated podcasts will help you stay up to date with the latest AI news.
Sprinklr's AI digital twin for CX emulates whole companies
News | Customer ExperienceSprinklr CEO Ragy Thomas 'bets the company' on its moonshot digital twin technology that emulates a whole customer's organization, with AI assistance...
event handler
Definition | App ArchitectureIn programming, an event handler is a callback routine that operates asynchronously once an event takes place.
noisy data
Definition | Business AnalyticsNoisy data is a data set that contains extra meaningless data. Almost all data sets will contain a certain amount of unwanted noise.
Veeam increasing partner collaboration
News | MicroScopeData management player is making this the year it listens more to channel partners
How and why are our devices listening to us?
Feature | Enterprise AIConsumers are utilizing digital voice assistants and smartphones but may not realize how frequently companies listen in and sift through all the data...
IBM marks a year of Partner Plus
News | MicroScopeVendor shares progress made over 2023, along with enhancements and plans to keep working on improving channel relationships
Effective soft skills for network engineers
Tip | NetworkingSoft skills such as empathy, active listening and problem-solving can be valuable assets to network engineers who interact with nontechnical business...
Musicians balance compensation rights with GenAI innovation
News | Enterprise AIWhile musicians have long used AI technology, GenAI is a new threat to their livelihoods. An effort has emerged to compensate artists whose work ...
Vodcasting: Everything you need to know
Feature | WhatIsVodcasting, the rising star of video content, offers immersive content by blending audio and video for deeper engagement, community building and ...
6 real-life examples of effective diversity marketing
Tip | Customer ExperienceInclusive marketing can take many forms but always requires authenticity. Explore these real-life examples from companies like Breezit, LLYC and ...
IBM study shows security for GenAI projects is an afterthought
News | SecurityIBM's survey of C-suite executives finds that 82% say trustworthy and secure AI are essential, but only 24% have a security component included in ...
Verizon DBIR: Vulnerability exploitation in breaches up 180%
News | SecurityVerizon said it examined approximately twice as many breaches for the 2024 Data Breach Investigations Report -- 10,626 out of 30,458 total tracked ...
wiretapping
Definition | WhatIsWiretapping is the surreptitious electronic monitoring and interception of phone-, fax- or internet-based communications.
EU AI Act sets global standard for managing AI
News | CIOThe EU AI Act will come into force in 2024, meaning that global enterprise businesses will need to take steps toward compliance.
Sophos: Remote ransomware attacks on SMBs increasing
News | SecurityAccording to new research from Sophos, small businesses are seeing a rise in threats such as remotely executed ransomware attacks, malvertising, ...
AI speech-to-text eavesdropping can serve the greater good
Podcast | ERPIntelligent Voice CTO Nigel Cannings explains how AI-based speech-to-text technology can catch criminals, protect privacy and ensure regulatory ...
Spotify and Google Cloud expand tech partnership for AI-led user experience improvement push
News | ComputerWeekly.comMusic streaming giant Spotify is forging even closer ties with its long-standing cloud partner Google in an effort to improve user experience with ...
eavesdropping
Definition | Unified CommunicationsEavesdropping is the act of listening to, recording or intercepting private communications.
Google delays third-party 'Cookiepocalypse' until 2025
News | Customer ExperienceGoogle has yet again delayed the deprecation of third-party cookies. Marketers and advertisers now have until 2025 to remediate their ad tech.
How 4 EHR Vendors Are Leveraging Generative AI in Clinical Workflows
Feature | Health IT and EHRGenerative AI is generating a lot of buzz across the healthcare industry, with EHR vendors introducing tools to streamline clinical workflows and ...
hotkey
Definition | WhatIsA hot key is a key or a combination of keys on a computer keyboard that, when pressed at one time, performs a task (such as starting an application) ...
U.S. TikTok ban, data broker bills target data practices
News | CIOCongress is targeting companies' data practices through bills that limit data transfers and transactions to entities headquartered in countries of ...
How the event sourcing design pattern works, with example
Tip | TheServerSide.comLearn how to control state changes as immutable events through the event sourcing model.
Who uses AI, and how are they using it?
Feature | WhatIsGenerative AI has business potential, but many companies are figuring out how to use it or waiting for new tools. Here are some companies that ...
FTC bans noncompete agreements in split vote
News | CIONow that the FTC has issued its final rule banning noncompete clauses, it's likely to face a bevy of legal challenges.
Women in Data: MoD’s first chief data officer on overcoming imposter syndrome
News | ComputerWeekly.comAt the recent Women In Data event, Caroline Bellamy outlined why the defence sector needs diversity of thinking when tackling threats
network load balancing (NLB)
Definition | Disaster RecoveryNetwork load balancing (NLB) is a feature in multiple versions of the Microsoft Windows Server operating system (OS), Amazon Web Services (AWS) and ...
Marketing automation checklist for beginners
Tip | Customer ExperienceHow can SMBs and small marketing teams develop a proper marketing automation strategy? With a checklist. Here's what to include in a checklist for a ...
What does a developer advocate do?
Tip | Software QualityDeveloper advocates have a special vantage point because they talk to -- and hear from --both the people who develop a particular software product ...
A bad tech job market wants good AI skills
News | HR SoftwareTech layoffs are on the rise, yet AI skill demand grows, creating a split tech job market that values specialized AI roles amid general employment ...
Epic EHR Integration Aims to Boost Patient Experience, Personalized Care
News | Health IT and EHRBy providing access to patient experience data within health records, the Epic EHR integration aims to drive a more personal care experience.
Microsoft goes public with pledges to foster innovation and drive competition in AI economy
News | ComputerWeekly.comMicrosoft lists all the ways it wants to ensure competition and support innovation in the AI economy by taking a proactive and constructive stance to...
US authorities move a step closer to banning TikTok
News | ComputerWeekly.comLawmakers in Washington DC have moved a step closer to enacting a broad national ban on controversial video app TikTok in the US, with global ...
Former Google engineer charged with stealing AI trade secrets
News | SecurityLinwei Ding, a Chinese national, allegedly evaded Google's data loss prevention systems and stole confidential information to start his own ...
Improving channel relationships: Listen more, talk less
Feature | MicroScopeIf a vendor wants to improve their relationship with the channel, it might be as simple as listening more
Why is marketing automation important?
Answer | Customer ExperienceMarketing automation can eliminate repetitive tasks and create a more personalized customer experience. Learn more about the future role of AI in ...
2024: The year Generative AI is let out of its cage
Opinion | ComputerWeekly.comInstead of worrying about AI taking over their jobs perhaps people should wonder if their work will be taken over by a new starter who knows how to ...
Qualtrics supports Dow digital transformation
News | ComputerWeekly.comHow US-based materials science company has used analytics tools from Qualtrics to target improvements to customer experience
Interview: Walmart’s David Glick discusses technology scale
News | ComputerWeekly.comWe speak to Walmart’s head of enterprise business services about managing IT and technology innovation at the retailer
Google Cloud customers disclose GenAI strengths, weaknesses
News | Enterprise AITroubling flaws remain a problem for enterprises, but Google Cloud customers, including Ford, Belk and Deutsche Bank, find the tech too compelling to...
Chainalysis: 2023 a 'watershed' year for ransomware
News | SecurityChainalysis said ransomware payments ballooned to reach $1.1 billion in 2023, marking a complete reversal from the decline in ransomware payments ...
Microsoft hires DeepMind co-founder amid Google-Apple news
News | Enterprise AIDeepMind's cofounder will head a new division that focuses on Copilot. The move comes amid talk that Microsoft's rival's LLM might be incorporated ...
Top 10 industry use cases for vector databases
Tip | Data ManagementVector database popularity is rising as generative AI use increases across all industries. Here are 10 top use cases for vector databases that ...
Enterprise Connect 2024 brings AI reality check
Feature | Unified CommunicationsThe annual business communications conference highlights the trends that are expected to drive UC and CX buying decisions over the next few years.
KLAS: Improved EHR Efficiency Can Mitigate Early-Stage Clinician Burnout
News | Health IT and EHRTo help address clinician burnout in its early stages, organizations can focus on EHR efficiency by providing additional EHR training, KLAS authors ...
Google begins phasing out third-party cookies in Chrome
News | Customer ExperienceThe search giant starts limiting cross-site tracking to respond to consumer privacy concerns, while aiming to preserve ad revenue and skirt pushback ...
Obituary: Professor Ross Anderson, pioneer in security engineering and campaigner
News | ComputerWeekly.comRoss Anderson, a titan in the field of security engineering and campaigner for privacy and security, has passed away
data mining
Definition | Business AnalyticsData mining is the process of sorting through large data sets to identify patterns and relationships that can help solve business problems through ...
OpenAI's fair use claim against The New York Times lawsuit
News | Enterprise AIThe AI vendor claims it is widely accepted to use materials from the internet to train AI models. It also suggested that the Times manipulated models...
MPP database (massively parallel processing database)
Definition | Data ManagementAn MPP database is a database that is optimized to be processed in parallel for many operations to be performed by many processing units at a time.
7 must-have skills for customer experience professionals
Feature | WhatIsCX professionals must seek to understand customer problems and perspectives, so they need skills in communication, data collection, relationship ...
HPE to acquire Juniper Networks for $14 billion
News | NetworkingHPE plans to use Juniper's hardware and software to make networking a 'core business and architecture foundation' for HPE's GreenLake hybrid cloud ...
Zoom fatigue (virtual meeting fatigue)
Definition | WhatIsZoom fatigue, also known as 'virtual meeting fatigue,' is the feeling of exhaustion that often occurs after attending a series of virtual video ...
AWS Network Load Balancer (NLB)
Definition | SearchAWSAWS Network Load Balancer (NLB) is an Amazon Web Services tool that distributes high-performance traffic across multiple cloud instances and provides...
Government sets out AI training framework for business
News | ComputerWeekly.comThe Alan Turing Institute’s AI Skills for Business Competency Guidance for the Department for Science, Innovation and Technology is now live
The importance of the 'New York Times' AI copyright lawsuit
News | Enterprise AIThe newspaper publisher is the first major news outlet to sue the AI creator. While the suit might not reach court, it still has a significant impact...
customer journey orchestration
Definition | WhatIsCustomer journey orchestration is the coordination of customer experiences in real time, in an omnichannel environment, to better understand customer...
GenAI's job threat turns up in job ads, not layoffs
News | HR SoftwareAdoption of generative AI is akin to offshore outsourcing, where low-level tasks are shifted elsewhere. Instead of work going to India, it's now ...
CIO interview: Sandy Venugopal, SentinelOne
News | ComputerWeekly.comWe speak to the former CIO of Uber and LinkedIn, current CIO of SentinelOne, about how artificial intelligence should be deployed in business
Security Think Tank: Maybe let's negotiate with terrorists
Opinion | ComputerWeekly.comIn the wake of renewed calls for lawmakers to consider enacting legal bans on ransomware payments, the Computer Weekly Security Think Tank weighs in ...
customer profiling
Definition | Customer ExperienceCustomer profiling is the detailed and systematic process of constructing a clear portrait of a company's ideal customer by gathering and analyzing ...
Ally's generative AI strategy eyes multiple LLMs, AI agents
Feature | CIOThe digital bank plans to privately host multiple LLMs on its GenAI platform, explore autonomous agent technology and evaluate employee ideas for use...
VA OIG Flags Medication Safety Issues with Oracle Health EHR System
News | Health IT and EHRAccording to VA OIG, the Oracle Health EHR is posing medication safety issues for veterans through duplicative, inaccurate, or missing medication ...
TigerGraph unveils GenAI assistant, introduces new CEO
News | Data ManagementUnder the leadership of Hamid Azzawe, the graph database specialist's new copilot and platform update target new users beyond its historical base of ...
tunneling or port forwarding
Definition | NetworkingTunneling or port forwarding is the transmission of data intended for use only within a private -- usually corporate -- network through a public ...
Former GOP candidate's AI chatbot fielded policy questions
News | CIOFormer presidential candidate Asa Hutchinson used an AI chatbot to provide insight on his policy stances, a development that both impresses and ...
Transforming healthcare with artificial intelligence
Podcast | WhatIsDiscover how applying AI to healthcare can optimize the patient experience, drive efficiencies and reduce the burden of cardiovascular diseases on ...
How to approach IT/OT convergence training and certification
Tip | IoT AgendaIT/OT convergence training involves rethinking existing processes and acquiring new skills to bridge the knowledge gap in areas like business process...
Congress might act on AI-generated content in 2024
News | CIOMisinformation is an issue facing digital platforms that's being exacerbated by AI-generated content, something Congress could tackle in the new year.
Microsoft Copilot for Security brings GenAI to SOC teams
News | SecurityMicrosoft's latest AI-powered tool, now generally available, has been beneficial for security teams regarding efficiency, but infosec experts see ...
How Health Informatics, HIE Can Mitigate Impacts of Climate Change
Feature | Health IT and EHRWith increasing instances of extreme weather, health informatics researchers are looking to leverage HIE to support public health in the context of ...
How GenAI use is evolving for Google Cloud customers
News | ComputerWeekly.comWith more than one million developers now using Google Cloud’s generative AI systems to power their tools, Google customers have gone beyond ...
Google strikes back at OpenAI with Gemini foundation model
News | Enterprise AIAfter falling behind, the vendor drew on its AI roots in a bid to outdo OpenAI's GPT with a potent foundation model to inject across its app ...
Continuous employee listening gets boost from Qualtrics
News | HR SoftwareContinuous listening tools can provide immediate insights into changing employee sentiment and complement annual or quarterly employee surveys, if ...
Lack of federal data privacy law seen hurting IT security
News | CIOWithout federal data privacy protections, businesses can freely amass vast amounts of consumer data, raising cybersecurity risks for both consumers ...
10 best cybersecurity podcasts to check out
Feature | WhatIsCybersecurity podcasts are an excellent way to raise cybersecurity awareness. Discover the top 10 cybersecurity podcasts and learn how to select the ...
How William Hill’s IT copes with big sporting events
News | ComputerWeekly.comThe Grand National is one of those events that pushes online betting sites beyond their limits. Understanding where there are bottlenecks is key
Embedding models for semantic search: A guide
Tip | Enterprise AIEmbedding models in semantic search are changing how we interact with information by going beyond keyword matching to capture meaning and ...
digital leadership
Definition | CIODigital leadership is the strategic use of a company's digital assets and emerging technologies to achieve business goals. A digital leader is a ...
Okta: Support system breach affected all customers
News | SecurityOkta warned customers that they face an 'increased risk of phishing and social engineering attacks' after new details emerged from a breach that ...
How to gather and evaluate customer sentiment
Tip | Customer ExperienceBusinesses can harvest customer sentiment from a variety of places, including social media, surveys, likes, comment cards, contact centers and ...
10 skills CIO job candidates need in 2024
Feature | CIOLearn which capabilities chief information officer candidates need in 2024 if they want to land top roles and which macro factors are driving changes...
How businesses improve customer experience with AI
Feature | Customer ExperienceAI bolsters the consumer journey by improving personalization for enterprise marketing and unlocking data extraction for customer calls to the ...
FaceTime
Definition | Mobile ComputingFaceTime is a proprietary video and audio calling service developed by Apple Inc., primarily used on iOS, iPadOS and macOS devices.
New revelations from the Snowden archive surface
News | ComputerWeekly.comA decade after Snowden exposed NSA’s mass surveillance in cooperation with the British GCHQ, only about 1% of the documents have been published – but...
10 social media trends in 2023
Feature | WhatIsSocial media is constantly changing. Using some of the latest trends -- such as social listening and short videos -- can help a company stand out.
Bouncing back from a cyber attack
Opinion | ComputerWeekly.comOrganisations need to move away from victim blaming when cyber attacks on OT systems occur and focus on fostering collaboration between teams to ...
Federal procurement of AI tools hurt by White House rules
News | CIOObstacles facing Biden's executive order on AI and draft OMB guidance include lack of clarity around AI procurement and inability of Congress to take...
How AI in marketing can empower creativity
Feature | WhatIs'Marketing Artificial Intelligence' co-author Paul Roetzer explains why and how AI can change marketing and gives insight into how marketing ...
How Case Western is Prioritizing Epic EHR Training for Medical Students
Feature | Health IT and EHRCase Western Reserve University School of Medicine is the first medical school to leverage Lyceum, an Epic EHR training platform designed for ...
voice of the customer (VOC)
Definition | Customer ExperienceVoice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences.
content personalization
Definition | Customer ExperienceContent personalization is a branding and marketing strategy in which webpages, email and other forms of content are tailored to match the ...
Eye tracking in VR: Everything you need to know
Tip | CIOAdvancements in eye tracking technology could make VR headsets more useful. Still, products need to address cybersickness and other factors that ...
March Patch Tuesday fixes critical Hyper-V vulnerabilities
News | SearchWindowsServerMicrosoft also corrects a remote code execution flaw on Exchange Server and issues an advisory related to changes with an outdated file-scanning ...
iPad
Definition | Mobile ComputingThe iPad is a touchscreen tablet PC made by Apple.
Walmart AI: Retailer taps employees to find GenAI use cases
Feature | CIOThe Walmart generative AI approach includes learning from its employee-users and soliciting their feedback to discover key applications and refine ...
Five-minute interview: Claudia Hebden, CrowdStrike
Feature | MicroScopeThe director of Northern European Alliances at CrowdStrike, Claudia Hebden, is the latest to share some personal insights
How different industries apply generative AI
News | Enterprise AILarge language models such as ChatGPT, Bard and Llama have changed how enterprises think about technology. While some can use new AI tools now, ...