problem-solving skills
Effective soft skills for network engineers
Tip | NetworkingSoft skills such as empathy, active listening and problem-solving can be valuable assets to network engineers who interact with nontechnical business...
The basics of working with pseudocode
Tip | App ArchitectureWriting pseudocode is a great way to practice problem-solving skills, a crucial aspect in programming. It helps developers conceptualize and ...
New skills in demand as generative AI reshapes tech roles
Feature | Enterprise AIWith generative AI adoption on the rise, employers are prioritizing creativity and problem-solving alongside technical skills for roles in software ...
Leaders are learners: 8 training programs for professionals
Feature | WhatIsLeadership skills must be developed in a changing business world. Courses and programs help leaders adapt, learn and inspire teams, as ...
15 customer service skills and how to develop them
Feature | Customer ExperienceSome customer service skills include problem-solving, empathy, product knowledge and patience.
Tech talent development rests on DEI, upskilling, teamwork
Feature | CIOLiberty Mutual Insurance's next CIO, Monica Caldas, shares new ways of solving the IT talent problem and explains why soft skills are critical for ...
8 customer service challenges and how to resolve them
Feature | Customer ExperienceThe most important skill for a customer service agent to learn is empathy. That, plus a well-crafted customer service plan, can solve nearly any ...
Top 10 essential skills for ERP professionals in 2024
Feature | ERPBoth hard and soft skills are essential for ERP professionals, including project management and being up to date with technology.
9 examples of performance review goals
Feature | WhatIsPerformance reviews are crucial for employee development and organizational success, offering benefits for both parties. Learn about performance ...
How to attract and retain neurodiverse talent
Guest Post | HR SoftwareLearn how to make the application and interview process easier for neurodivergent candidates and maintain inclusiveness, including promoting a ...
Veeam unveils VASPs
News | MicroScopeData management specialist backs skilled channel specialists who can help solve customer problems
Pros and cons of CS degrees vs. cloud certification programs
Tip | Cloud ComputingStandards for IT qualifications are changing with the rapid pace of cloud adoption. See how experts evaluate the debate between individual cloud ...
5 must-have skills to succeed as an IT manager
Feature | WhatIsAn effective IT manager's skill set includes solid communication, problem-solving, decision-making, time management, organization and the ability to ...
Top 12 risk management skills and why you need them
Feature | CIOEffective risk management is necessary in all parts of a business. Here are a dozen skills that risk managers need to be successful in their jobs.
Top 6 soft skills in IT that cloud teams need
Tip | Cloud ComputingSoft skills play a bigger part in successful cloud deployments than you might think. Technical skills are obviously essential in IT, but a company ...
What does a sales enablement manager do?
Answer | Customer ExperienceA sales enablement manager helps sales reps boost productivity and improves their workflows to generate more revenue. Some organizations may have a ...
Is network automation adoption necessary?
Feature | NetworkingAutomation is not a one-size-fits-all strategy for every network problem. Enterprises must examine their network's needs to determine if automation ...
Embrace alternative education pathways for cyber success
Opinion | ComputerWeekly.comShifting focus toward passion, adaptability, and a willingness to learn can revolutionise talent acquisition, fostering a more diverse and effective ...
IT project management
Definition | CIOIT project management is the process of planning, organizing and delineating responsibility for the completion of an organizations' specific ...
big data engineer
Definition | Data ManagementA big data engineer is an information technology (IT) professional who is responsible for designing, building, testing and maintaining complex data ...
data engineer
Definition | Data ManagementA data engineer is an IT professional whose primary job is to prepare data for analytical or operational uses.
Women in tech statistics: The latest research and trends
Feature | WhatIsIn the tech sector, women still trail their male counterparts in terms of pay, leadership roles and representation.
business analytics
Definition | Business AnalyticsBusiness analytics (BA) is a set of disciplines and technologies for solving business problems using data analysis, statistical models and other ...
cognitive diversity
Definition | HR SoftwareCognitive diversity is the inclusion of people who have different styles of problem-solving and can offer unique perspectives because they think ...
ChatGPT's threat to white-collar jobs, cognitive automation
News | HR SoftwareChatGPT has the potential to accelerate cognitive automation, or automate problem solving and critical thinking tasks that are now completed by ...
soft skills
Definition | CIOA soft skill is a personal attribute that supports situational awareness and enhances an individual's ability to get a job done.
Executive interview: Balancing AI with human creativity
News | ComputerWeekly.comWe speak to the chief product officer at Getty Images and iStock about the role generative AI can play in the image-making process.
What is artificial general intelligence (AGI)?
Definition | Enterprise AIArtificial general intelligence (AGI) is the representation of generalized human cognitive abilities in software so that, faced with an unfamiliar ...
HR service delivery
Definition | HR SoftwareHR service delivery is a term used to explain how an organization's human resources department offers services to and interacts with employees.
How to create an employee training plan (with template)
Tip | HR SoftwareEmployee training requires a comprehensive plan to ensure that training methods are user friendly, effective and aligned with the goals of employees ...
Dell's plan to restrict remote worker promotions might backfire
News | HR SoftwareDell's new plan to restrict promotions for full-time remote workers may lead to employee turnover. But research says remote workers have always been ...
AI skills gap blocking public sector take-up
News | ComputerWeekly.comA Salesforce report claims that a lack of skills in artificial intelligence is preventing effective take-up of generative AI to enhance frontline ...
US labor shortage, needs of younger workers, worry DOD
News | HR SoftwareAmidst a labor shortage, the U.S. Senate committee responsible for the Department of Defense is grappling with strategies to improve civilian ...
10 common platform engineering interview questions
Tip | IT OperationsPlatform engineering is gaining popularity across software enterprises. Job candidates can practice answering these 10 common questions to prepare ...
feature-driven development (FDD)
Definition | Software QualityFeature-driven development (FDD) is an Agile software development framework that organizes work around product features.
UK government launches tech talent campaign
News | ComputerWeekly.comThe Department for Science, Innovation and Technology is encouraging people to sign up to digital skills bootcamps as government-funded research ...
AI-enhanced security tools necessary for today’s threats
News | ComputerWeekly.comMachine learning-enhanced tools are necessary to keep up with current threats, but are not perfect and will not solve the security skills gap problem...
AI a top trend for supply chain, but experts urge caution
Feature | ERPAI is being adopted for company supply chains, but organizations should guard against hype and assess the business value and feasibility of these ...
Rolls-Royce looks at viability of quantum computing in nuclear safety
News | ComputerWeekly.comThe manufacturing firm is one of several participating in a Digital Catapult programme looking at industrial applications for quantum computing
Government sets out AI training framework for business
News | ComputerWeekly.comThe Alan Turing Institute’s AI Skills for Business Competency Guidance for the Department for Science, Innovation and Technology is now live
AWS to invest S$12bn in Singapore cloud infrastructure
News | ComputerWeekly.comThe latest investment from AWS will bring the hyperscaler’s total planned investment in its Singapore cloud region to over S$23bn by 2028
6 workplace benefits of immersive learning with AR and VR
Feature | Unified CommunicationsAR and VR have the potential to enhance workplace learning programs. Learn how both employees and organizations can benefit from immersive learning ...
human resources (HR) generalist
Definition | HR SoftwareA human resources generalist is an HR professional who handles the daily responsibilities of talent management, employee onboarding, and ...
4 common problems with hybrid meetings and how to fix them
Feature | Unified CommunicationsHybrid meetings can be hamstrung by technical and nontechnical challenges. Learn how to address common hybrid meeting problems to support attendees, ...
What is the role of a customer relationship manager?
Answer | Customer ExperienceThe customer relationship manager -- a role that differs from a CRM manager -- has a challenging and ever-evolving role to play when it comes to ...
What is DevOps? The ultimate guide
Definition | IT OperationsThe word 'DevOps' is a combination of the terms 'development' and 'operations,' meant to represent a collaborative or shared approach to the tasks ...
APAC career guide on AI
Feature | ComputerWeekly.comThe multidisciplinary nature of artificial intelligence offers career opportunities not only in builder roles like engineering and data science, but ...
3 top trends reshaping unified communications jobs
Feature | Unified CommunicationsUC professionals looking to switch jobs need to be nimble, versatile and willing to show they can make their future employers more efficient and more...
Oracle expands generative AI across its CX applications
News | Customer ExperienceOracle beefs up its Fusion Cloud Customer Experience applications with GenAI tools for users of its sales, field service, marketing and contact ...
synectics
Definition | WhatIsSynectics is a method of problem-solving that focuses on cultivating creative thinking, often among small groups of individuals with diverse ...
Microsoft hires DeepMind co-founder amid Google-Apple news
News | Enterprise AIDeepMind's cofounder will head a new division that focuses on Copilot. The move comes amid talk that Microsoft's rival's LLM might be incorporated ...
SharePoint administrator
Definition | Content ManagementA SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and ...
artificial superintelligence (ASI)
Definition | Enterprise AIArtificial superintelligence (ASI) is a software-based system with intellectual powers beyond those of humans across a comprehensive range of ...
startup culture
Definition | CIOA startup culture is a workplace environment that values creative problem-solving, open communication and a flat hierarchy.
What does a customer success manager do?
Answer | Customer ExperienceThe customer success manager is an essential CX role that takes a proactive approach to ensuring customer loyalty and retention when the sales ...
database administrator (DBA)
Definition | Data ManagementA database administrator (DBA) is the information technician responsible for directing and performing all activities related to maintaining and ...
BT claims UK first with 5G-enabled, immersive, interactive simulation experience
News | ComputerWeekly.comLeading UK telco launches connected spaces that offer fully immersive experiences by combining interactive 360-degree video content with extended ...
chief sustainability officer (CSO)
Definition | Sustainability and ESGA chief sustainability officer (CSO) is an executive tasked with improving sustainability within the company.
Employees more comfortable than bosses with GenAI, research shows
News | ComputerWeekly.comWhile many workers are getting used to artificial intelligence, managers have concerns about the impact on jobs
6 of the most common HR change management models
Tip | HR SoftwareFollowing a change management model can help HR leaders ensure smoother transition at their organization. Learn some of the most common models and ...
10 top AI jobs in 2024
Feature | WhatIsThe AI revolution is changing many jobs and creating some new ones. Learn the top skills, industries and jobs that AI is making its mark on.
Why developers must work smarter, not just faster, with generative AI
Feature | ComputerWeekly.comWith a lot to play for, including legal precedents, how can dev teams approach GenAI risks with a view to strong mitigation strategies?
Women In Data panel: NHS needs to get data basics right before rushing into AI
News | ComputerWeekly.comDuring a panel discussion at the recent Women In Data event, speakers from across the public healthcare sector outlined the groundwork that has to be...
Poor data and IT hamper cross-government working, PAC report finds
News | ComputerWeekly.comReport cites inadequate data, poor IT systems and departmental silos as major barriers to cross-government working, and calls on government to do ...
IBM focuses on platform-based plan for hybrid cloud and AI
Opinion | Cloud ComputingFor decades, pundits have suggested that IBM has lost relevance. IBM wasn't in trouble then, and it's not in trouble now. See how IBM's cloud focus ...
Cybersecurity market researchers forecast significant growth
Feature | SecurityThe cybersecurity market is growing and changing at a rapid pace, leading to major opportunities for vendors, heightened confusion for buyers and new...
SailPoint cuts ribbon on MSP programme
News | MicroScopeSecurity player keen to get partners to solve more customer identity-related challenges
Managing and predicting wildfires with machine learning
Feature | Sustainability and ESGCTO Guy Bayes shares his experience developing AI software to predict and manage wildfires at startup Vibrant Planet and offers tips for getting ...
software engineering
Definition | WhatIsSoftware engineering is the process of developing, testing and deploying computer applications to solve real-world problems by adhering to a set of ...
Industry 4.0 manufacturing success depends on enabling people
News | ERPIndustry 4.0 success requires giving frontline workers the digital tools they need to solve problems and open, rather than closed, systems to drive ...
Top 10 business process management certifications for 2024
Feature | CIOThese BPM certifications can help you gain the specialized knowledge you need to perform your job better. Get all the details to help you advance ...
Accreditation key to enterprise security
Feature | ComputerWeekly.comWe look at how industry-recognised certification enables security chiefs to improve the strength of their security team
US AI policy for federal agencies requires transparency
News | CIOThe OMB's new policy calls for federal agencies to be transparent about AI use and designate chief AI officers to coordinate efforts.
leadership
Definition | CIOLeadership is the ability of an individual or a group of people to influence and guide followers or members of an organization, society or team.
SRE vs. DevOps: What's the difference?
Tip | IT OperationsThe lines between site reliability engineering and DevOps aren't always clear. Building a harmonious relationship between the teams starts with ...
Bridging the channel’s skills gap for a stronger workforce
Opinion | MicroScopeHayley Mooney, General Manager UK, Crayon, shares some thoughts about navigating the talent shortage
Ultimate guide to customer service for businesses
Feature | Customer ExperienceGood customer service can make or break a business -- which is why it's more important than ever to understand customer service and develop a ...
Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life
News | ComputerWeekly.comSpeaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has ...
Zoom aims to reimagine teamwork with Workplace AI collaboration platform
News | ComputerWeekly.comComms and collaboration specialist unveils artificial intelligence-powered platform to help reimagine teamwork, facilitate connections and improve ...
Prompt engineering tips for ChatGPT and other LLMs
Tip | Enterprise AIMaster the art of prompt engineering -- from basic best practices to advanced strategies -- with practical tips to get more precise, relevant output ...
Civil Service must embrace innovation, says Cabinet Office minister
News | ComputerWeekly.comJohn Glen sets out plans for Civil Service reform, highlighting a focus on technology and innovation, as he plans to ‘crack the productivity puzzle’ ...
How to get started with machine learning
Tip | Enterprise AIMachine learning roles are rapidly evolving and require a diverse range of skills. Looking to join the field? Start by exploring job responsibilities...
Learn how to create a succession plan
Feature | HR SoftwareSuccession planning can help ensure business continuity and avoid employee turnover. Learn how to create a succession plan, including some best ...
Case study: Why GenAI is taking off in local government
News | ComputerWeekly.comCouncils have been doing more with less for over a decade. GenAI might just buy them a little breathing space
cross-functional team
Definition | CIOA cross-functional team is a workgroup made up of employees from different functional areas within an organization who collaborate to reach a stated ...
chief strategy officer (CSO)
Definition | CIOA chief strategy officer (CSO) is a C-level executive charged with helping formulate, facilitate and communicate an organization's strategic ...
How to build a successful FinOps team
Tutorial | Cloud ComputingA successful FinOps team relies on clear team structure and roles, shared accountability and baseline measures of success. Use these best practices ...
10 best entry-level tech jobs in 2023
Feature | WhatIsThere are tech jobs for people with all backgrounds and experience levels. The technology field is changing, and there are several career paths to ...
10 top artificial intelligence certifications and courses for 2024
Feature | WhatIsHere are some of the more diverse artificial intelligence certification courses available that go beyond the basics to deepen your knowledge of this ...
IT Sustainability Think Tank: Recruitment and the regulatory landscape
Opinion | ComputerWeekly.comThere is an ever-growing list of rules and regulations for enterprises to get their heads around when it comes to sustainability, but what can they ...
7 must-have skills for customer experience professionals
Feature | WhatIsCX professionals must seek to understand customer problems and perspectives, so they need skills in communication, data collection, relationship ...
A local government GDS might work - but only on top of standard technology
Opinion | ComputerWeekly.comThe old debate about an equivalent of the Government Digital Service for local authorities has swung round again - but it will only ever work if it's...
Austrian AI: from academia to commercial success and beyond
Feature | ComputerWeekly.comAustria has established itself as a European frontrunner when it comes to artificial intelligence exploration and, importantly, deployment
The CIO's role in strengthening cybersecurity
Tip | CIOTo effectively tackle security risks, organizations should proactively address the complexities of information security. Learn how CIOs can play a ...
8 cybersecurity roles to consider
Tip | SecurityCybersecurity is an exciting and increasingly important field with a wealth of career opportunities. Explore eight cybersecurity roles and the skills...
DevOps engineer
Definition | IT OperationsA DevOps engineer is an IT professional who works with software developers, systems operators and other production IT staff to oversee code releases ...
core competencies
Definition | CIOFor any organization, its core competencies refer to the capabilities, knowledge, skills and resources that constitute its 'defining strengths.'
AWS GetIT competition aims to encourage girls into tech
News | ComputerWeekly.comWinners of this year’s GetIT competition, designed for introducing girls to the world of STEM, have been announced
platform engineering
Definition | IT OperationsPlatform engineering is a specialized discipline within software development that focuses on designing, building, maintaining and improving the ...
Government response to digital exclusion recommendations lacking, say Lords
News | ComputerWeekly.comThe government’s response to a committee report that makes recommendations for addressing digital exclusion has been met with criticism from the ...